Hotel Romantis di Upolu

"AMAZING staff. So incredibly warm and hospitable. 10/5 stars. I had a couple minor issues that were somewhat annoying. When I checked in I let staff know my room was missing a hairdryer and remote, and this was not replaced. Later than night I encountered a swarm of snails that had entered my unit. Of course not something hotel can control - it's the tropics. I asked to be moved to another room which was immediately accommodated. However upon arriving to the room I noticed there was no deadbolt....

"Great breakfast, nice clean and well maintained facilities with lovely friendly staff"

"Our villa had another one joining it and you could hear everything that was being said from our neighbours. Property had roasters that stared up from about 3am onwards which was super annoying. Check in and restaurant Staff were not overly friendly and the food was average."

"Workers we amazingly friendly and always ask if we okay and if we need anything"

"Good stay but the staff could have been more attentive. The lady receptionist was amazing very friendly and full of knowledge. Breakfast was very average but the dinner was great but after four nights it would have been good to have a daily special that was separate from the menu. Location good for attractions but not so good for restaurant options."

"The staff are wonderful but that’s the highlight. The basics are MIA - examples include our room not being made up at all on two occasions, having no towels for the pool available on four of the seven days we stayed (our longest wait was close to an hour), being told we could have an extended check out but then told no when we came back to pay. Food is average and the drinks are expensive. They had happy hour for the World Cup - two for one local beers (26 Tala), we can get imported beers for...

"Friendly service and the staff were very professional...always greet with a smile and clean uniforms was excellent..."