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"Clean Room and attentive staff"

"Great staff and service!"

"Dear I am writing to formally raise a serious concern about my recent stay in your hotel. My experience has been extremely disappointing and far below the standard one would expect—especially considering the amount paid for the room. During my stay, I discovered a mouse inside the room. This was not only alarming but completely unacceptable from a hygiene and safety standpoint. A hotel room should be a clean, secure environment, and encountering a rodent raises significant concerns about overall cleanliness and maintenance. I was also traveling with my child, which makes this situation even more concerning. I have no way of knowing what the rodent may have touched or contaminated within the room, and this created additional stress and worry about our health and safety. This situation caused considerable discomfort and distress, and it has significantly impacted my stay. Given the severity of the issue, I do not believe the room met even basic accommodation standards. Considering the circumstances and the high price paid, I am requesting a full refund for my stay. I trust you will treat this matter with the seriousness it deserves and respond promptly with a resolution. Please let me know how you intend to address this issue. Sincerely, [Your Full Name] [Booking Reference / Room Number] [Contact Information]"

"The hotel was very clean and comfortable! The staff was amazing. I lost an earring and the cleaning staff found it and returned it to me. So nice! The hotel itself was in a very walkable area. Close to everything!"