8/10
Everything is good. It is located near the city of art and science (15 minutes walking). There's huge carrefour near the museums inside a mall (reachable by bus #35), so it's a plus. 10minutes bus to downtown (old town/ciudad vieja) and also estacion del nord.
The receptionist isn't necessarily friendly but definitely helpful.
The room service is limited since they are cooperating with another company to handle it.
Room is nice, spacious (mine is 2beds with 1 sofa bed and a patio) clean and comfortable.