"I booked last minute. Room was clean; top floor; view of canal; very tiny. The staff on the first day were polite and accommodating. However, I have insomnia and missed breakfast daily. The first day I requested a coffee and croissants in the patio about midday. Staff were polite and accommodating; did not even ask my room number. On the third day, I tried to request a coffee and a glass of water at 13:00. A tall & thin woman would not acknowledge me at all. So I asked a tall and bearded man who had avoided eye contact or a greeting all three days. He told me in French that there is no service in the patio and the restaurant is closed, which I understood perfectly well. However, he had to be condescending and repeated what he said in English, since “I did not understand him!” His arrogance was abundantly clear. He said he’d bring an espresso; I repeated my request for a black coffee; “an Americano,” he asked condescendingly. I again explained: a cup of black strong coffee! The tall thin woman brought the coffee; I repeated my request for a GLASS of water. She brought a tall bottle instead, without the cap, and asked my room number. I replied in French because I was very annoyed at this point. As well, I had asked the head housekeeper earlier for a bottle of water in my room; she rudely said I had to get it from room service myself!! I’m a seasoned traveler, respectful, a well-dressed/groomed woman who knows three languages fairly well, and two fluently. I will not return."
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