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Reviews of L'Hermitage Hotel

4 out of 5
L'Hermitage Hotel
788 Richards Street, Vancouver, BC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 881 out of 1004 reviews" "
Rating 8 - Good. 89 out of 1004 reviews" "
Rating 6 - Okay. 18 out of 1004 reviews" "
Rating 4 - Poor. 7 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet well-maintained property with dining and nice outdoor space with pool and hot tub. Convenient to shopping and attractions and to cruise port. Service was not up to par. We entered dining room a little before 10 pm (the sign said open til 10) and we were told we couldn’t be seated but could order room service. We went elsewhere. Also asked for a 1/2 hr. later checkout and were told they couldn’t accommodate that. Disappointing.
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. It was small, elegant and perfectly located. It was within walking distance of excellent restaurants and all the activities we engaged in. The staff was courteous, extremely helpful and always cheerful. The dining room was lovely with exceptional service and food. I highly recommend this hotel!
Stayed 3 nights in May 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant property and staff was very cordial.
Stayed 1 night in May 2024

8/10 Good

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Well done
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Geoffrey, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.Very quiet at all times .Have stayed there since 2015 and would not stay anywhere else.Very close to everything.Cafe Medina next door is wonderful.FYI get the hotel to get a reservation for you.I liked the hot tub,fitness Center and pool.I come to Vancouver every year for the marathon and would never stay anywhere else.
Stayed 5 nights in May 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel with friendly and helpful staff, in a great, walkable location. We’ll be back.
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, the staff was amazing and the room was comfortable. It was a bit stuffy when we got there but we just opened the windows and problem fixed. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie, Des Moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time to Vancouver, our first to stay downtown. I was VERY happy with the hotel. The look, the feel, the professionalism of the staff. The one elevator had a strong, raw onion smell?! lol Or maybe it was some kind of exhaust. That was a little off-putting. If that's the worst I can say, that's amazing. The bathtub and shower were glorious. The bed slept very well. Small choice of channels... However, you could port in your own streaming apps which we took use of most the time. We enjoyed the electric fireplace in our room. It gave it quite the ambiance. We didn't get to use the patio off our room due to weather, but would've had Mother Nature cooperated. If/ when we return to Vancouver in the future this hotel will be my first choice.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Excellent location. Lovely room, my Wife and I found it to be furnished very nicely and very comfortable. A very nice boutique hotel we would highly recommend!
Stayed 2 nights in Apr 2024

10/10 Excellent

Alina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were incredibly kind and accomodating - we were travelling with an infant for thr 1st time and they made it an easy experience. The room was very clean and spacious and the amenities were great! The lounge is very nice and the pool was fun to take the baby for a swim in. The hotel is in a convenient location for transportation, easy to walk/train/bus around and not need a baby car seat. We will be returning! :)
Stayed 1 night in May 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing.
Stayed 2 nights in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip and the staff went over and above for us. Would definitely recommend
Stayed 1 night in Apr 2024

2/10 Terrible

Laurence

Liked: Staff & service
Disliked: Cleanliness
Noisy. People walking past my window all day. No privacy!
Stayed 3 nights in Apr 2024

10/10 Excellent

troy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

SHELAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service impeccable! Highly recommend and will definitely come back
Stayed 4 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities
Staff at this hotel are amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Daniela, tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel in a good location. Pretty restaurant very friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

M. K.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stanley, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and the rooms are nice too.
Stayed 1 night in Apr 2024

10/10 Excellent

Kerrie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gwen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were thoughtful and nice to our dog. Highly recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely room, and we were treated warmly all around.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and amenities
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attentive staff and beautiful rooms. Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

broden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the entire property was gorgeous. Will be back
Stayed 1 night in Mar 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. I would stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and beautiful hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Hair Dryer
Stayed 3 nights in Mar 2024

10/10 Excellent

David, Ladysmith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Very intimate hotel. The front desk pays attention to all whom pass the front door. Very attentive and warm staff. Great sound insulation, no street noise or noise from other rooms. Parking is convenient in the building. Lovely location for reaching all parts of downtown. Really enjoyed stay and plan to return.
Stayed 1 night in Mar 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. The dining room / restaurant is wonderful. The rooms are so relaxing and well appointed.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room,very quiet.Central downtown location,easy to skytrainand Roger’s Arena as we were going to a Canucks game. Breakfast was delicious is a cool environment..very French.
Stayed 1 night in Mar 2024

10/10 Excellent

Liesl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff here, they are so welcoming and attentive, highly recommend the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at L'Hermitage. Just a quick weekend trip into the city for us. The weather was great and we were so appreciative of being upgraded! Really a luxurious night away for us, thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

KIRSTEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 7th visit to Vancouver but our first time staying at L'Hermitage but certainly won't be our last. This property will be our go to whenever we visit the City. Carmen on reception was wonderful, very attentive and was so kind to upgrade us to a lovely suite for our 3 night stay. We only dined in the hotel at breakfast but the food and service were great. Location of the property was ideal for us, bars and restaurants on your doorstep and literally a 10 minute walk to Rogers Arena. Parking was really good value for money and secure. I give this property 10 out of 10
Stayed 1 night in Mar 2024

10/10 Excellent

Angus, Sooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic on all levels.
Stayed 1 night in Mar 2024

2/10 Terrible

Ulrich

Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is rated 4*, but it has a 5* feel to it, particularly when the staff are considered...they were friendly, nearly always smiling, but above all, they remembered my name and would address me by name even when just passing by in the corridors. That makes the hotel a very comfortable place to stay. I have stayed in literally dozens of leading Vancouver hotels and L'Hermitage is as good as any...and much more reasonable in price. The biggest drawback is the restaurant menu, which is relatively limited. But it's a smallish hotel, so that's understandable. I had four meals there on this trip, and found all my choices very good and nicely presented. In summary, a 4* hotel but clearly deserves a 5* recommendation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff for this hotel are probably the nicest I’ve ever encountered. Rooms were beautiful. Jacuzzi & pool were really nice. Couldn’t have asked for a better stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary, Spartanburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Comfortable furniture and lots of windows in our suite, plus a big terrace. Friendly and helpful staff. Within walking distance, even for us older folk, of some great restaurants. The hotel restaurant is set up for a beautiful, intimate dining experience. The menu is not extensive, but the food is very good. Service was excellent both in the restaurant and for room service. We did not try the related coffee shop next door. We will definitely book this hotel again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect!
Stayed 2 nights in Mar 2024

10/10 Excellent

Fernando, pemberton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

CHERISE

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this place!!!! Cant wait to come back
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , quiet, secure & perfect location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t usually stay at hotels in Vancouver since I am from here - but my husband and I booked it for our wedding weekend. The staff are so lovely and genuinely kind. They went above and beyond to make our stay special. The hotel was in a perfect tucked away location near lots of shopping and dining options and the restaurant, Lorangerie, was very good and not overpriced as is often the case at hotels in Vancouver. Overall L’hermitage feels very cosy and welcoming, like a home away from home. Very happy I booked it instead of one of the larger chain hotels!
Stayed 3 nights in Feb 2024