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Reviews of The Burrard

3 out of 5
The Burrard
1100 Burrard Street, Vancouver, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1170 out of 2061 reviews" "
Rating 8 - Good. 610 out of 2061 reviews" "
Rating 6 - Okay. 154 out of 2061 reviews" "
Rating 4 - Poor. 61 out of 2061 reviews" "
Rating 2 - Terrible. 66 out of 2061 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sollena

Liked: Staff & service
its so so
Stayed 5 nights in May 2024

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for a one night stay.
Stayed 1 night in May 2024

10/10 Excellent

Susan, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like most of the Burrard's younger clientele, I didn't spend much of my time there. The city beckons. The Burrard is in the heart of downtown Vancouver, within steps of the restaurants and entertainment that attract visitors. The Burrard is a no frills, modern property oriented toward young people that provides a pleasant place to sleep. The staff were exceptionally friendly and helpful when I needed recommendations for when I wanted snacks and later a meal (the hotel itself lacks both). Both were literally within a half block. I loved the "got better things to do" vibe of the place because I did have other things I was doing. If you want old-style amenities and luxury, then go to the Parker.
Stayed 3 nights in May 2024

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Warren

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Multiple long hairs stuck to walls in the bathroom were a real turn off
Stayed 1 night in May 2024

6/10 Okay

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise was a problem with the room I was staying in on the second floor.
Stayed 2 nights in May 2024
Response from The Burrard on 19 May 2024
Hi Stephen John,Thank you for your feedback. We're sorry to hear that traffic noise affected your stay. We understand how important a quiet environment is for our guests, and we are looking into ways to address this issue. Please feel free to request a quieter room on your next visit, and we will do our best to accommodate you.

8/10 Good

Cathi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient downtown location. Older property but clean. Courteous staff.
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Cathi,Thank you for your review! We're glad you found our downtown location convenient and appreciated our clean facilities and courteous staff. We strive to provide a comfortable and welcoming experience for all our guests. We hope to welcome you back again soon!

10/10 Excellent

Nidhi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant and comfortable here at the Burrard. I would like to give 5 starts to The staff and concierge. They went an extra mile to support me during my stay. Definitely recommend these hotel for acquired, nice and safe place.
Stayed 2 nights in May 2024
Response from The Burrard on 19 May 2024
Hi Nidhi,Thank you for taking the time to share your experience! We're delighted that you found our downtown location convenient and enjoyed our clean facilities and courteous staff. Providing a comfortable and welcoming experience is always our goal. We look forward to welcoming you back soon for another enjoyable stay!

8/10 Good

tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky and retro but accommodating. Water pressure for shower was lacking. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Property conditions & facilities
Spotless. Great welcome. Everything you need
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Lynn,We're delighted to hear you enjoyed your stay with us! Providing a friendly, clean, and comfortable environment is our top priority. Thank you for choosing us, and we hope to welcome you back again soon for another peaceful stay!

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service
Friendly, clean, quiet and very confortable
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Francois,We're delighted to hear you enjoyed your stay with us! Providing a friendly, clean, and comfortable environment is our top priority. Thank you for choosing us, and we hope to welcome you back again soon for another peaceful stay!

10/10 Excellent

Janet, NORTH BAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the courtyard and the room is large and clean, bed is comfy.
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Janet,Thank you for sharing your positive experience! We're thrilled to hear that you loved the courtyard and found your room large, clean, and comfortable. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping areas and very easily accessible for transportation
Stayed 3 nights in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service
Was good close to what we needed
Stayed 1 night in May 2024

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Aland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Aland,Thank you so much for your perfect rating! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back soon.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I believe the survey does not reflect this hotel. It’s a vintage hotel. BUT Clean and friendly staff. More of a motel than hotel with an outdoor entrance to room even though you go through an indoor lobby.
Stayed 3 nights in May 2024

6/10 Okay

steve

Business traveller
Liked: Cleanliness, staff & service, amenities
Area around the propery is very sad w many homeless persons and druggies. The parkade is secure, but the alley had a dozen drug addicts in the neighboring parking lot, which would be ok if you didnt have to get out of the car to swipe your room key to open the door. Additionally the ramp is super steap so cars will bottom out driving down to the lower level. The in room coffee w real cramers in the fridge was great. Their late night happy hour was a bag of chips and a can of bubbly water or d coke (not exactly the cocktail they advertise). The coffee shop attached to the lobby is fabulous as is the restaurant burgoo next door. In all the hotel is good, its the area that makes for a destination i wont return to. As a female who often travels solo for work im typically confident, but Ill stay out of the downtown core for safety reasons in the future. .
Stayed 1 night in May 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very helpful staff, always friendly
Stayed 4 nights in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and very helpful staff.We came for a race half marathon and the lication was perfect walking distance from finish line . Excellent location ,clean coffee refill 👌We will go next year again for sure
Stayed 3 nights in May 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Hotel
Stayed 1 night in May 2024
Response from The Burrard on 19 May 2024
Hi Mike,Thank you so much for your perfect rating! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel that was good for our 1 night stay.
Stayed 1 night in May 2024

8/10 Good

Audra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property was a very pleasant surprise. That being said we did not receive any notice from the hotel or Expedia that we were to receive free parking at the hotel or that there even was parking. Drove around looking for a parkade sign and ended up parking in the parkade across the street and it cost us 54.00 for the overnight which I do think should be reimbursed
Stayed 1 night in May 2024

6/10 Okay

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was a motel, not a hotel. Felt unsafe as a solo traveler. Very noisy area with sirens every few minutes. Staff was very nice and helpful.
Stayed 1 night in May 2024

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Burrard on 19 May 2024
Hi Iris,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.

10/10 Excellent

Jacqueline, savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Retro hotel which is cute,clean and has a unique inside courtyard which is awesome. Friendly and helpful staff.
Stayed 3 nights in Apr 2024

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property did a great job showcasing themselves on the booking site, unfortunately it wasn’t as visually appealing as we thought it would be. The window AC unit was much louder than we were used to. Staff were very pleasant and welcoming.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, central location. Easy to get around on foot. Would definitely stay here again. Staff were very friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Burrard on 19 May 2024
Hi Gerald,Thank you so much for your perfect rating! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back soon.

8/10 Good

Jaklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Hotel Burrard. Convenient location, comfortable bed and the noise level was very managable. Staff was friendly and helpful. Internet was shoddy.
Stayed 6 nights in Apr 2024

8/10 Good

Tonya, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, and the staff was friendly.
Stayed 2 nights in May 2024

8/10 Good

Catherine, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Good property in a great location. Cute inner courtyard. Had an interior room which was small but clean and the Advantage was no traffic noise. Comfortable beds. Only issue was the card reader was broken and it wasted part of my evening going down to the desk 6 times and never did get a card until later that night. I would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Mariana

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Apr 2024

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants, shops and Sky train stations. Rooms are a bit small, but well kept and very clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk staff, very clean basic room, accessible parking, walkable to hospital and restaurants.
Stayed 1 night in Apr 2024

6/10 Okay

Komal

Stayed 1 night in Apr 2024

8/10 Good

Gyuseok, Jelowna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in and outside of hotel. Quiet.
Stayed 1 night in Apr 2024
Response from The Burrard on 19 May 2024
Hi Gyuseok,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.

8/10 Good

Beth, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking in the city.
Stayed 1 night in Apr 2024
Response from The Burrard on 19 May 2024
Hi Beth,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.

10/10 Excellent

Genea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice basic hotel. My only wish is that there were thicker blankets on the bed
Stayed 1 night in Apr 2024

8/10 Good

Rahùl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and chic
Stayed 1 night in Apr 2024
Response from The Burrard on 19 May 2024
Hi Rahùl,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.

2/10 Terrible

Kana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が最悪です。
Stayed 2 nights in Apr 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities
Excellent location, friendly staff!
Stayed 4 nights in Apr 2024
Response from The Burrard on 19 May 2024
Hi Kyle,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.

8/10 Good

Chelsea, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was a nice stay just very loud but reasonable with hospital being across the street
Stayed 2 nights in Apr 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Good location. Close to airport. Close to many restaurants and bars. Unfortunately power went out several times during our visit. On the last day an outage happened that was “planned” but guests were not informed. As a result, no elevator from the 4th floor and we were checking out and had to drag out luggage down 8 flights of stairs. We had to ask for our room to be cleaned. However, cleaning staff was great. Loud location close to the hospital. Many sirens and honking horns all day and night.
Stayed 4 nights in Apr 2024

8/10 Good

Leslie-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying at the hotel. For being on a busy street, the room was quiet, also very clean. Staff was friendly & helpful. Will stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Burrard on 19 May 2024
Hi Laura,Thank you so much for your perfect rating! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back soon.

8/10 Good

Robert, Camrose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good staff, older facilities.
Stayed 2 nights in Apr 2024
Response from The Burrard on 19 May 2024
Hi Robert,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience overall. If you have any specific suggestions on how we can make your next stay even better, please let us know. We hope to welcome you back soon.