"The staff, from the desk clerk to the cleaning personnel were friendly, helpful and professional. Our room was spacious, clean and well appointed. We were pleasantly surprised by the wide variety of food offered for breakfast. My only criticism is that during the weekend there were noisy young people walking the halway until after midnight; however, I did not report it to the staff."
"Free laundry option is always appreciated. Television choice is fairly poor with many channels on in-room guide having no signal. This is second stay due to convenient and safe location; would stay again just on those terms. Only issue is to ask for room away from room 206 as occupant leaves door ajar and moans/chants loud enough to hear down hallway or blasts television. On both trips, the same situation so it might be a long term resident.
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"I stayed at this hotel recently and unfortunately my experience was disappointing. The first two nights were also very loud, which made it difficult to rest and relax. The staff communication and customer service were not professional, and several issues made the stay stressful instead of comfortable. One thing that stood out was when I asked for fresh towels, I was told I had to personally bring the old towels down to the front desk first, which felt very inconvenient and unusual for a hotel stay. I expected better organization and respect toward guests. I hope management takes customer concerns more seriously and improves the overall experience."
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