"It took nearly an hour to check in due to poor admin and what I think was an IT issue, but we where ushered to wait with no explanation or apology. When we finally got to our room we found a pair of the previous occupants
underpants behind bathroom door, indicating lack of cleaning. On closer inspection the bathroom was filthy and in desperate need of refurbishment, with poor maintenance, decrepid cabinets, worn out enamel in sink and bath making cleaning impossible. In fact the bath enamel repair paint was flaking off.
The room itself was noisy from the elevator and rumbling air con, as well as other guests especially children running up and down corridor late at night.
Although the hotel was staffed by well intentioned young people especially in reception and resturants areas they were poorly trained without any obvious supervision. They were slow to respond and unable to take any initiative, hapless to resolve any problems and not at all customer focused or attentive.
The food quality poor and expensive for what was on offer, and a breakfast we found silverfish insects running across the counter by the fruit.
If you are looking for 5 star haven to escape the chaos, wonders and delights of Varanasi don't stay here, it's truly awful!"
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