"Room had a stale smell, staff helped to get the windows unlocked for me. Unfortunately check in was slow and would have been nice to the staff to offer some water while you wait, particularly as your generally arriving from travelling long distances. Menu for room service was out of date, and hard to hear the staff when ordering as the phone was more for looks than functionality. Rooftop bar is nice but no priority given to those staying in house and service is lacking. Additionally room only cleaned upon request. All in all, an ok stay, however the expected more from my favourite hotel brand!"