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Rating 10 - Excellent. 29 out of 55 reviews" "
10 - Excellent
29
Rating 8 - Good. 21 out of 55 reviews" "
8 - Good
21
Rating 6 - Okay. 3 out of 55 reviews" "
6 - Okay
3
Rating 4 - Poor. 2 out of 55 reviews" "
4 - Poor
2
Rating 2 - Terrible. 0 out of 55 reviews" "
2 - Terrible
0
9.4/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
hee young
13 Feb 2024
hee young
Stayed 1 night in Feb 2024
Response from Pome on 6 Mar 2024
Dear Sir/Madam Thank you very much for your review and recommend our hotel and we are welcome you to Visit Lao and welcome you to staying with Plaza Hotel again next trip. And we are hoping you to good trip in Laos. Best regards, Ms. Pomevilayphone PANYASITH Assistant Front Office Manager LAO PLAZA HOTEL - Vientiane 63 Samsenthai Road, P.O. Box 6708, Vientian, Lao P.D.R. Tel: + (856-21) 21 8800 Fax: + (856-21) 21 8808 Email: reservation@laoplazahotel.com
Dear Sir/Madam Thank you very much for your review and recommend to our hotel service and we are apology with you for any inconvenience for this trip and we are take your recommend to improve our hotel service and we are welcome you to Visit Lao and welcome you to staying with Plaza Hotel again next trip. And we are hoping you to good trip in Laos. Best regards, Ms. Pomevilayphone PANYASITH Assistant Front Office Manager LAO PLAZA HOTEL - Vientiane 63 Samsenthai Road, P.O. Box 6708, Vientian, Lao P.D.R. Tel: + (856-21) 21 8800 Fax: + (856-21) 21 8808 Email: reservation@laoplazahotel.com
Lao plaza is a 4-5 star hotel with excellent services and amenities. The staff is great and I highly recommend it to anyone coming to Laos. I will be back for sure!
William
Stayed 3 nights in Dec 2023
Response from Pome on 27 Feb 2024
Dear Sir/Madam Thank you very much for your review and recommend our hotel and we are welcome you to Visit Lao and welcome you to staying with Plaza Hotel again next trip. And we are hoping you to good trip in Laos. Best regards,Ms. Pomevilayphone PANYASITH Assistant Front Office Manager LAO PLAZA HOTEL
10/10 Excellent
Pak
26 Dec 2023
Pak
Stayed 1 night in Dec 2023
Response from Pomevilayphone on 11 Jan 2024
Dear ParkThank you very much for your recommend and review Lao Plaza Hotel and we are welcome you to visit Laos again and stay with Lao Plaza Hotel soon.Best regards,Ms. Pomevilayphone PANYASITHAssistant Front Office ManagerLAO PLAZA HOTEL - Vientiane63 Samsenthai Road, P.O. Box 6708, Vientian, Lao P.D.R.Tel: + (856-21) 21 8800 Fax: + (856-21) 21 8808Email: reservation@laoplazahotel.com
Dear Value guest Thank you so much for your comment well regarding to your comment we are sorry to heard like this we will improve our encourage customer. and improve our service more best , Best Regard
Dear Yer,Thank you so much for your review with our property this value review very useful for us, during your stay however we are please to take note of this review to more development our side , and hopefully to welcome you stay with us again in your next future Best Regard joy Sales Executive
Response from Phengkham-Front Office Manager on 12 Jan 2020
Dear Sir,
Thank you for your recent stay at Lao Plaza Hotel and i am pleased to learn that you had enjoy your time in Vientiane. We are looking forward to welcoming you again in near future.
Best regards,
Having a airport transfer is a nice touch to the foreign guests
Mav
Stayed 3 nights in Nov 2019
Response from Pome on 8 Nov 2019
Dear Sir/Madam
-Kindly be inform you that, our hotel have complimentary airport pick up / Drop off at international airport only by our hotel shuttle bus (Free).
-We have private car is available , the cost @ Kip 150,000 net/Trip.
-Please advise your guest flight detail and mention airport pick up / Drop off by our hotel shuttle bus or private car.
Best Regards
Ms. Pomevilayphone PANYASITH
Reservation Manager
Lao Plaza Hotel, Vientiane Lao PDR.
Need to educate the front door(lobby) man strictly.
Plese train them not to share taxi fee with call taxi driver.
Hotel must let call taxi driver to inform his taxi fee before customer get in to a taxi.
YUN
Stayed 2 nights in Jul 2019
8/10 Good
Verified traveller
22 Jul 2019
Verified traveller
Stayed 2 nights in Jul 2019
Response from Phengkam-Front Office Manager on 22 Jul 2019
Dear Sir,
Thank you for your recent stay with us and I highly appreciate your feed back. We are looking forward to welcoming you again in near future.
Best regards,
I enjoyed my stay here! It was clean, well appointed, and the staff was friendly and helpful.
Verified traveller
Stayed 4 nights in Feb 2019
Response from Phengkam-Front Office Manager on 27 Feb 2019
Dear Sir/Mdm,
Thank you for your recent stay at Lao Plaza Hotel and hope you had a pleasant time in Vientiane. We are looking forward to welcoming you again in near future.
Best regards,
Response from Phengkam-Front Office Manager on 20 Jan 2019
Dear Sir,
Thank you for your recent stay at Lao Plaza Hotel and we hope you had a pleasant time in Vientiane. We are looking forward to welcoming you again in near future.
Regards,
Phengkham-Front Office Manager
10/10 Excellent
Verified traveller
29 Nov 2018
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Nov 2018
Response from Phengkam-Front Office Manager on 30 Nov 2018
Dear Sir,
Thank you for your recent stay with us and we hope you had a pleasant time here in Vientiane. We are looking forward to welcoming you again in the future.
Nice staff, clean room, fast check in, good excahange, nice breakfast ...... recommanded
Verified traveller
Stayed 3 nights in Jun 2018
Response from Phengkam-Front Office Manager on 2 Jul 2018
Dear Si,
Thank you for your recent stay at Lao Plaza Hotel and hope you had a pleasant stay with us. We are looking forward to welcoming you again in the future.
Regards,
Phengkham
Front Office Manager
4/10 Poor
Verified traveller
1 Apr 2018
Disliked: Staff & service
Not really a Plaza Hotel
Was made very uncomfortable at check in by female senior hotel staff because my booking date 31/3/18 did not match my actual check in date 24/3/18. Not sure what happened with electronic booking page but pretty sure i put in correct dates. Was instructed to correct the the error by this very severe woman.
Went to room WiFi did not work. Staff came to room. had no idea what he was doing to fix. Tokenism! Eventually problem was solved by the Hotel Mgr. I then told him what he could do with the woman's instructions to correct my booking error.
On check out reception was sleeping at his post. Would be shot at dawn if in the Army. Took them 15 min to make up my bill and i nearly missed my company transport to work some 5 hours by bus up country. Did not want to give them credit card (and they never asked for one) because i thought they would charge me for a room i had already paid for due to booking error.
They told me they had nothing to do with Plaza Hotels organisation . Just using brand name.
Will try Crown Plaza VTE next time. Cheaper and looks better.
Verified traveller
Stayed 1 night in Mar 2018
Response from Pheng on 4 Apr 2018
Dear Sir,
I sincerely regret to learn that you had bad impression on our hotel upon your arrival in despite of wrong date given to the hotel by Expedia. Our hotel staff had do the best to find your room as earlier as possible and advised you to revise your booking by Expedia, which was in vain.
I do hope you would understand the hotel would honor Expedia's terms and condition. Unfortunately, this kind of unfavorable incident had occurred without our intention.
I highly appreciate your above comments and would always do our best to improve our service.
Not bad although I would have been disappointed if I'd paid full price. We got moved here from another hotel and I'm not particularly a fan of posh hotels. The breakfast was a mediocre buffet. The steam room and sauna were not meant to be included with the room although they had made a mistake and stamped it on our room card so we got it for free. Wouldn't be impressed if I'd paid $200 and didn't get all the facilities included! I enquired about buses but the staff didn't know anything about public transport and kept offering me a car or taxi. Room was nice.
Michael
Stayed 1 night in Feb 2018
Response from Phengkam-Front Office Manager on 9 Feb 2018
Dear Sir,
Thank you for your recent stay at our hotel and you expressed some points to improve our service, which certainly help us make better. We are looking forward to welcoming you again soon.
I don't know how they rate the hotels in Asia, but it was like a tired , dirty holiday inn
brian boston
Stayed 2 nights in Nov 2017
Response from Pheng on 23 Nov 2017
Dear Mr. Brian,
Thank you for your recent stay at Lao Plaza Hotel and sincerely regret to hear that you have not been satisfied with our cleanness in the room. Our hotel has been opened for 20 years and has been continuously renovating rooms and restaurant year by year. I hope you would see some improvement in the future.
Best regards,
Phengkham
Front Office Manager
Dear Khun Khanchana,
Thank you for your recent stay at Lao Plaza Hotel and we hope you had a pleasant time in Vientiane. We are looking forward to welcoming you back to Lao Plaza Hotel in near future.
Best regards,
Phengkham
Front Office Manager
10/10 Excellent
Verified traveller
Business traveller
14 Feb 2024
Excellent hotel to stay. Room service foods are very good too.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Pome on 27 Feb 2024
Dear Sir/MadamThank you very much for your review and recommend our hotel and we are welcome you to Visit Lao and welcome you to staying with Plaza Hotel again next trip. And we are hoping you to good trip in Laos. Best regards, Ms. Pomevilayphone PANYASITH Assistant Front Office Manager LAO PLAZA HOTEL - Vientiane 63 Samsenthai Road, P.O. Box 6708, Vientian, Lao P.D.R. Tel: + (856-21) 21 8800 Fax: + (856-21) 21 8808 Email: reservation@laoplazahotel.com
Dear Makoto,Thank you so much for your message is very important with us, we have duly note of this comment to improve our facilities in room and our staff also we are hopeful to welcome you to stay with our hotel again for your next year plan.best regardJoy
Response from Regards, Phengkham-Front Office Manager on 22 Aug 2022
Dear Sir/Madam. Thank you for your recent stay at Lao Plaza Hotel and I am pleased to learn that you had enjoyed a good time in Vientiane. We are looking forward to welcoming you back again soon. Regards, Phengkham-Front Office Manager
Thank you for taking the time to share your wonderful experience with us.
On behalf of Lao Plaza Hotel, Vientiane team, we would like to thank you very much that you choose our luxury property for your special time in Vientiane and hopefully your will enjoy and have a wonderful moment with us.
We are looking forward to welcome you to stay with us again in the nearest future.
Best regards,
Dear Sir/Madam. Thank you for your immediate feedback and I hope you will have a pleasant stay with us. We are looking forward to welcoming you back again . Best regards Pomevilayphone
Dear Sir/Madam.
Thank you for your immediate feedback and I hope you will have a pleasant stay with us. We are looking forward to welcoming you back again . Best regards Pomevilayphone Panyasith
Reservation manager . Lao Plaza Hotel
Thank you very much for review of your recent stay at our hotel. Your feedback is extremely valuable to us. Your comments and suggestions would be greatly appreciated.
전통이 느껴지는 깔끔한 호텔입니다. 다만 아침식사 메뉴가 다양하지는 않습니다. 사람들도 많지는 않네요.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Lao Plaza Team on 23 Jan 2020
Thank you for your comment about breakfast. We do our best to upgrade and make more variety to get guest satisfaction for breakfast. We look forward to serving you again.
10/10 Excellent
Verified traveller
29 Nov 2019
Verified traveller
Stayed 1 night in Nov 2019
Response from Phengkham-Front Office Manager on 30 Nov 2019
Dear Sir or Mdm,
Thank you for your recent feed back on your stay at Lao Plaza Hotel, which you had enjoyed your time in Vientiane.
We are looking forward to welcoming you again in near future.
Best regards,
Dear Sir/Madam
-Thank you very much for your support and I am looking forwards to welcome your guests to Lao Plaza Hotel again.
Best Regards
Ms. Pomevilayphone PANYASITH
Reservation Manager
Lao Plaza Hotel, Vientiane Lao PDR.
Response from Phengkam-Front Office Manager on 3 Aug 2019
Dear Sir,
Thank you for your feed back on your recent stay at Lao Plaza Hotel and I regret your inconvenience during noisy night by our neighborhood. Otherwise, your stay with us was satisfactory.
We are looking forward to welcoming you again in near future.
Best regards,
because of generous manager of this hotel we could stay there lovely.
SIJIN
Stayed 1 night in Jun 2019
Response from Pheng on 22 Jun 2019
Dear Sir,
Thank you very much for your comments and we are very happy to hear that you have a pleasant stay with us.
We are looking forward to welcoming you and your team back to Lao Plaza Hotel again in the near future
Response from Phengkam-Front Office Manager on 13 Jun 2019
Dear Sir/Mdm,
Thank you for your recent stay with us and hope you had a good time here in Vientiane.
We are looking forward to welcoming you again to the Lao Plaza Hotel in near future.
Best regards,
8/10 Good
Marvin
15 May 2019
Liked: Cleanliness, staff & service, room comfort
Good location....
The room is good.... Location is fantastic! However, if the room could be renew... that would be perfect!!
Marvin
Stayed 3 nights in May 2019
Response from Phengkam-Front Office Manager on 14 Jun 2019
Dear Marvin,
Thank you for your feed back during your stay and I highly appreciated your comment on our suggestion as our hotel is getting for 20 years, which we planned to renew our room and facility gradually next few years.
I am looking forward to welcoming you again to the Lao Plaza Hotel soon.
Best regards,
Response from Phengkam-Front Office Manager on 18 May 2019
Dear Mr. Saruwatari San,
Thank you for your feed back after your stay at Lao Plaza Hotel. Certainly it has been over 20 years since it opened. However, we are always catching up with recent trend and improvement on service quality.
I wish we would have another opportunity to serve you again and welcome you back to the hotel in near future.
Regards,
Response from Phengkam-Front Office Manager on 4 May 2019
Dear Sir,
Thank you for your recent stay with us and I hope you had a good time in Vientiane. I highly appreciated your comments and certainly will improve our standard all the way.
We are looking forward to welcoming you again to the Lao Plaza Hotel in near future.
Best regards,
Phengkham-Front Office Manager
Response from Phengkam-Front Office Manager on 24 Feb 2019
Dear Xinchun,
Thank you for your recent stay at Lao Plaza Hotel and do hope you had a pleasant time in Vientiane. We are looking forward to welcoming you again in near future.
Best regards,
Response from Phengkam-Front Office Manager on 14 Feb 2019
Dear Sir/Mdm,
Thank you for your recent stay at Lao Plaza Hotel and we hope you had a pleasant time here in Vientiane. We are looking forward to welcoming you again in the future.
Best regards,
Excelente estancia y muy comodo por su ubicacion y el personal muy amable
Verified traveller
Stayed 4 nights in Jan 2019
Response from Phengkam-Front Office Manager on 24 Jan 2019
Dear Sir,
Thank you for your recent stay at Lao Plaza Hotel and we hope you had a pleasant time in Vientiane. We are looking forward to welcoming you back in near future.
Bet regards,
Phengkham-Front Office Manager
Response from Phengkam-Front Office Manager on 20 Jan 2019
Dear Mr. Nobuaki,
Thank you for your above feed back and we highly appreciated you suggestion on towel hanger, which we plan to improve in the future.
We are looking forward to welcoming you again soon.
Best regards,
Phengkham-Front Office Manager
8/10 Good
Verified traveller
17 Oct 2018
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Oct 2018
Response from Phengkam-Front Office Manager on 17 Oct 2018
Dear Sir,
Thank you for your recent stay at Lao Plaza Hotel and I do hope you would have enjoyed a pleasant time in Vientiane.
We are looking forward to welcoming you back in the future.
Regards,
Phengkham
Front Office Manager