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Reviews of Gran Hotel Nagari Boutique & Spa

5 out of 5
Gran Hotel Nagari Boutique & Spa
Plaza de Compostela, 21, Vigo, Pontevedra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 161 out of 237 reviews" "
Rating 8 - Good. 55 out of 237 reviews" "
Rating 6 - Okay. 13 out of 237 reviews" "
Rating 4 - Poor. 3 out of 237 reviews" "
Rating 2 - Terrible. 5 out of 237 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The advertising is deceiving stating the hotel has a pool. The pool is associated with the spa and there is an additional charge of 30 euros per person for 1 hr of pool time. Also walls are thin and other guests were allowed to play loud music starting 3-4am.
Stayed 1 night in May 2024

10/10 Excellent

John-Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Josip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

FEDERICO

Stayed 1 night in Apr 2024

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence every where in this Hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Denis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Super nice stay. Very accommodating staff. Breakfast could start a 6:30
Stayed 1 night in Oct 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and location
Fantastic hotel and location. The room was ample and the bed was very comfortable. The staff goes far and beyond to help. Highly recommend
Stayed 1 night in Oct 2023

10/10 Excellent

fernando

Travelled with group
Liked: Property conditions & facilities
Great Hotel!!
Stayed 1 night in Oct 2023

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention is owsome
Stayed 2 nights in Sep 2023

10/10 Excellent

Kris, Ketchum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful spa hotel with a fun pool. You must pay to use it ($25/person) even if you get services. We had a facial and a massage, which were both great. The rooms were very nice and had a large whirlpool tub for a relaxing bath. Their automatic blackout shades were great! It was very quiet and dark. We enjoyed a tasting menu dinner in their Michelin restaurant (Asador Las Abetos). We were referred to El Mosquito for a great dinner. We highly recommended a visit to this city if you are in the region.
Stayed 2 nights in Sep 2023

6/10 Okay

Jason

Liked: Cleanliness
The property has the swimming pool as the lead photo for advertising - but you can’t use the pool. it’s 25 euros an hour to use the pool and you have to book in advance. completely false advertising.
Stayed 1 night in Aug 2023

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Massoud

Stayed 1 night in May 2023

10/10 Excellent

samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in Vigo , region is the best , everyone and everting is very good
Stayed 4 nights in Nov 2022

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC Central Hotel
Ideally located close to shops and restaurants with stunning views over the harbour. Onsite parking is a bonus and fair priced aswell. I stayed in a superior double and it was spacious, clean and modern. The bar and external seating area is pleasant and bright. The breakfast was amazing!! The staff are very polite and english is fantastic. Overall a fantastic hotel. My only grumble, looking to book on hotels.com it stated a swimming pool, which was perfect. Unfortunately, only to find out at the hotel it was an extra. I didnt read the small print right at the bottom stating extra charge, i assumed it was free as it was under facilities. Now, paying £130.00 a night i would expect full use of the facilities, not the 25 EURO charge per hour to use a swimming pool. Everytime i popped my head up for the view, the pool was empty. Very frustrating but a lesson learnt for myself and anyone booking this hotel, EXTRA charge for the pool.
Stayed 3 nights in Oct 2022

10/10 Excellent

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Felipe Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly hotel
The hotel is ok but the staff is very impolite, not friendly, angry, upset and always rude when you need to talk to them. It’s also a hotel that charge you for absolutely everything… they do not leave anything for granted they will always charge you no matter what extra….
Stayed 3 nights in Aug 2022

10/10 Excellent

Laurin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Gran Hotel Nagari! The room was beautiful and relaxing and the pool deck was amazing. I do wish the pool hadn't been an extra charge, but it was still worth it! Staff were lovely and the location was super convenient. Would gladly come and stay again of course!
Stayed 1 night in Aug 2022

10/10 Excellent

Ma Pamela, Bloomfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful and pleasant
Stayed 3 nights in Jul 2022

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, room comfort
Awesome
Great hotel and wonderful spa services
Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The spa and pool was well worth it! The room was very large in comparison to cities like Madrid and Barcelona and had better amenities.
Stayed 2 nights in Jul 2022

10/10 Excellent

RENE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location A pity that the roof terrace still is closed because of Covid19!
Stayed 1 night in Mar 2022

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and staff very professional. No bad things to say, I wish I can live here.
Stayed 1 night in Dec 2021

10/10 Excellent

samuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent !
Stayed 6 nights in Nov 2021

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness
It was a good stay, but the hotel should not have 5 starts. It is more a 4 star.
Stayed 3 nights in Oct 2021

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were very good. Great location and a very comfortable room.
Stayed 3 nights in Sep 2021

10/10 Excellent

Artur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic experience in the heart of Vigo. Beautiful hotel, great service and cleanliness. Room with a very nice view and balcony.
Stayed 1 night in Nov 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Martin, Portsmouth, UK.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Smart modern decor and clean tidy, rooms. very courteous staff, good food. Convenient downtown location at Praza Compostela, close to the marina, shops and amenities. Easy to access from the motorway from out of town and access to the airport etc. Nice rooftop swimming pool with views across the harbour. Minor problems. My room at level 2 had a view of a wall on the other side of a small atrium, whereas other rooms overlook the park or possibly the ocean. Complicated ‘smart lighting control’ system, as I couldn’t turn off one of the lights at night. Overall very good, I would definitely stay again and ask for support with the minor problems previously mentioned.
Stayed 2 nights in Feb 2020

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A better than good hotel
This is a very modern and well appointed hotel with an excellent location. Facilities are first rate. Enjoyable stay. Highly recommended.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treat to stay here! I booked as I knew I'd have an early start in the morning to catch my flight from Vigo and wanted a little luxury before I went. In particular I chose Nagari because of the access ro the spa, which I could easily have stayed in for much, much longer.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Maria on 19 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and mighty boutique hotel
Fabulous staff. Very helpful. Remember everything I ask for, and provided it quickly. Perfectly appointed rooms, great location. Fabulous breakfast. Couldn’t be happier with the experience of this boutique hotel.
Stayed 2 nights in Jul 2019
Response from MARIA on 19 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kelsey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Maria on 19 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Great Hotel; Bathroom not so great
Location of the hotel was great as it is close to the port (if you are making trips to many island which I recommend highly) and restaurants and bars which are located within 10 to 15 mins walk. The lobby is nice and the rooms are modern with all the modern amenities. I really liked the controls for lighting and window blinds which are right next to bed. The mattress and the room size were great. The bathroom is another matter. The toilet and the shower are in a separate room with a door and are great. The shower has great water pressure and keeps the water in. This is probably one of the best shower I have seen in any hotel. The placement of the sink is another matter. Even though there are two sinks these are placed in an open concept meaning they are open to the bed, There is no door to the bedroom. This is generally fine expect in situations where one is sleeping and the other wants to use the sink. There is no way to keep the lights and the noise down. Besides the sinks, even the bath tub is located next to be bed in an open area. Yes there is a blind but this only provides partial cover. I don't see any benefit or advantage for this design other than some designer thought this was a good idea. I have no idea why hotels go with such stupid design like this. They don't seem to understand that the art cannot be at the expense of function. In hotels, function and convenience are of vital importance and artistic features should take a back seat.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Modern hotel. Facilities not available without paying (pool).
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Maria on 13 Jun 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

6/10 Okay

Pedro

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Vigo
Great hotel and location. Breakfast was as you expect in this grade of hotel. Except the toaster which managed to break but was fixed within minutes.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Keith, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Not 5 star in quality of facilities or cleanliness
Disappointing in every aspect. Room pleasant but badly laid out; dominated by a huge bath, leaving a tiny and dark shower area with loo in there and basin outside. Shower leaked badly and the area was constantly wet with established rust and mould around the cubicle. We reported it on day one and were told that they would tell housekeeping. Nothing improved and on the final day I showed the manager, who expressed shock, said she had no idea it was so bad and promised it would improve (too late- we were leaving). This was a shocking admission indicating no quality checking or listening to customers. The pool is lovely but limited to an hour per day. Breakfast was 3* basic, all self service, standard packaged cereals, no personal touches. The contrast with our two earlier 5* hotels was stark. They tell customers to check out and they will sort the final bill out and deduct it later. I insisted on seeing the bill and it made no sense: the receptionist and manager gave us two completely different versions of how it was created and what we owed. I was asked to sign it but deferred until I understood it. Meanwhile I rang my bank and discovered that they had already transferred the money out of my account. We had also been told we could park, but no one mentioned a charge until the bill was produced. At this point they embarrassed and upset us by insisting that we had been told. It was a dreadful experience and I sadly advise people to look elsewhere.
Stayed 5 nights in Aug 2018

6/10 Okay

AGNIESZKA

Liked: Cleanliness, room comfort
Far from 5 stars
Perfect location, but not 5 stars. No water in the room. Coffee capsules provided, but charged for. Swimming pool access not included in the hotel room price and charged extra. No one to help with bags. Small touches could change it to make this place so much better.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Michael, Santa Barbara, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very attentive staff...especially Matteo, very enthusiastic about bringing our luggage to the room and explaining the high tech gadgets in the room...room service was great...hotel is close to bars and restaurants...and the pier...I would stay again
Stayed 6 nights in Apr 2018