4/10 Buruk
Marie, Greenbelt
Bepergian bersama keluarga dan anak
22 Agu 2025
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I didn'tlike the first room I was given. In my opinion it was dirty and not ready. the light above the entry door was out before I even entered. Once inside there appeared to be mold in the bedroom and bathroom. The carpet was dirty and the furniture was not in place.I had to go downstairs to request a new room, with a toddler and wobbly, hard to guide rolling luggage card provided by the hotel. Ht esecond room I was sent to had no ceiling lighting, South side, and was dark, The sink was in the hall of the room and had a constant drip, and the carpet didn't appear to have been vacuumed. This time I asled for a manager to come to the room so I could point out the issues and I couldn't keep rolling a luggage cart with a 3-year old at my hip. There were NO other available rooms of which i requested when I made the reservation. The manager took me to anothere room, we left the luggage cart in the second room, that room was also dark in the front and the trees outsideof the balcony were blocking the view of the ocean. this is all after a 4-hour drive, again, with a toddler. We are ready to eat and get settled in and visit the beach! I wound up back in the first room, the manager had housekeeping and maintenance onsite when got there to clean the unit ad best they could.
Marie
Menginap 2 malam pada bulan Agustus 2025
