Volendam hotel guide. Bastion Hotels hotel in Volendam, North Holland

"Excellent location!!!!"

"We arrived early in the morning and were able to store our luggage before check in. We did have to pay city tax that wasn't included in the Expedia pre-paid price (just a heads up) but no deposit/ card hold like most American hotels. The hotel & room were exactly as pictured and met our needs. The breakfast was very good. The building is older and seems to be a few buildings joined together, so is not ADA friendly. There was a very small elevator to access our part of the building & once on our floor, to access our room, there were 2 steps up due to a level change. This wasn't a problem for us, just a consideration for other travelers. I had to take a star off for the stay and the cleanliness due to an issue with cigarette smoke coming into our room on multiple days. Unclear if it was coming from staff or other visitors. Unclear if the entire building is meant to be non-smoking, or if just our room was. When we called the front desk the first time we noticed it (and the worst time it happened), they suggested it was coming from the street but we were on the 4th floor & was most noticeable from the bathroom or innermost part of the building. Luckily it seemed to only happen in spurts during the middle of the day & it was warm enough that we could open the window to let the room air out. There were times the room felt stuffy and the temperature controls were completely unresponsive, so our only option was to open the window."

"Excellent breakfast with many options, staff always available for any questions or requests, very comfortable bed and pillows, clean rooms, fast elevators, convenient location, good snacks and drinks in lobby shop. For a similar price, was much better experience than the nearby Ibis hotel."

"Clean room and close to the train"

"The rooms and hotel is clean and updated. Note our bath room was small and no mini-fridge. The staff was friendly and polite. This hotel is a good choice if you just arrived by airplane, direct train connection from Schiphol-Airport. Take the train from the airport (easy) to central Amsterdam station, then 5 minute walk to hotel. Get started exploring Amsterdam Central by foot and canals. Breakfast is standard okay. The bar is okay for a nightcap, not so much of a hangout, however very safe and easy to get to rooms. I would stay again. Note, we were not traveling with you children. I am sure they would be fine, I did not use pools or other activities. Book Anne Frank House 6/8 weeks early for free tickets, also go to the Van Gogh Museum to complete your stay. My spouse and I explored all of Amsterdam Central from here then took Eurostar to Belgium. Note, but your Eurostar tickets early, some departure times may sell out so plan in advance. Save money on Eurostar with more notice, however last minute tickets are not bad. Safe Travels, Cheer!!"

"Clean room and great room service"

"I can honestly say that I last night had the worst experience with any hotel staff across the hundreds of hotels I’ve stayed at. I simple request early in the evening for a few more pillows to our room completely blew up after the staff ignored us until around midnight. After three attempts I went to the “reception” and Hamid was gaslighting and lying to me saying that it was against hotel policy to issue more then one (1) pillow per guest. And there were no more pillows in the hotel. And what would I or my wife even need more pillows for. I became justifiably irritated and called him out on his obvious untruths, which he then denied effectively claiming that I lied. It was so undignified and unnecessary. Any other hotel would have just have given us the pillows so we could sleep comfortably. The unhelpful reception staff and Hamid in particular have fully deserved this review. And after the exchange we got our pillows delivered to our room within 15’ showing that he was lying about everything to begin with."

" I was initially a bit unsure about booking this hotel since it’s a metro ride from Amsterdam Centraal, but it turned out to be a great choice. Our room was spacious, bright, and very comfortable. The hotel itself is modern, clean, and high‑tech throughout. The metro station is only a five‑minute walk away, and the surrounding area feels safe and well‑lit, even at night. Staff were attentive, friendly, and genuinely helpful during our stay. Overall, this hotel exceeded my expectations and I would definitely stay here again."

"The hotel is perfect and the hotel Manager was so helpful and friendly Nacho was very friendly thanks will be back again ⭐️⭐️⭐️⭐️⭐️"