"The Zermatt Hotel has always had a reputation as an upscale destination in Midway, Utah, so when I saw the room rates for the Fourth of July weekend were so reasonable, I immediately booked four rooms for our group.
From the moment we arrived, the staff was welcoming and helpful. One thing to note is that there is a $10 early check-in fee if you arrive before 4:00 p.m. One person in our group was charged the fee while the rest of us were not, so the policy didn’t seem to be applied consistently.
Overall, the rooms were clean, comfortable, and nicely appointed. However, one room’s bathroom had clearly been missed during housekeeping. There was soap scum in the tub and hair left behind, so we requested it be cleaned again. Later, that same room experienced a problem with the shower faucet that required maintenance to come replace it. Another room had a fairly large hole in the carpet, which was unexpected for a hotel with Zermatt’s reputation.
The property itself is beautiful. The grounds are well maintained, the pool was fantastic, the miniature golf was a lot of fun, and the life-size chess set was a hit with our group.
The new restaurant has recently reopened under new management. They were still working through some growing pains and had run out of several drinks and menu items, but the food we did order was very good. I’m confident they’ll find their rhythm. We were disappointed to learn that the large steakhouse has closed, as it had been one of our favorite features"
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