"A genuinely beautiful hotel and spotlessly clean throughout. The rooms, the common areas and the spa are all beautifully maintained, and the staff kindly stored our luggage before check-in and after check-out, which made the whole trip much easier.
The spa is the highlight. It is lovely, immaculately clean, and well worth the visit. It does get busy in the 7pm to 9pm window, when everyone seems to arrive at once, but we still had a very enjoyable time.
Two small things stopped this being a five star stay. First, I was expecting a complimentary welcome cocktail and was told I was not eligible because I had booked through Expedia. I understand there are different rates and inclusions, but a guest is a guest, and offering it anyway would have been an easy goodwill gesture that costs the hotel very little. Second, at the end of the stay we were asked whether we wanted to add a service charge of nearly 10% to the deposit. It is optional, of course, but combined with the cocktail situation it left a slightly odd impression, but did it anyway for the staff.
None of this takes away from the fact that it is a lovely hotel with excellent facilities, and I would still recommend it."
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