"I was happy to be able to check in half an hour early, since we went to the beach and we needed a shower. The man working the front desk seemed to naturally have a lot of attitude and seemed to be kind of rude from the beginning but I didn’t let it bother me until we made our way to our room. Our bathroom smelt like someone had just smoked cigarettes inside the bathroom. When we reported it to the front desk. The man did not believe us saying”if someone was smoking in the room we would get an alert” it smelt so terrible. But that man in the front desk asked Arturo I’m guessing he was a house man to help us. Arturo was very friendly and very empathetic towards us. He sent one of the house cleaners upstairs to help clean the smell out of the bathroom. The house cleaner was super nice. The only person that ruined our trip was the front desk guy, he had terrible customer service, shouldn’t work in this type of industry since he had no hospitality. We even asked if we can switch rooms and he responded really sassy “ there is no other rooms available” it just sucked because it was my birthday and the interaction with this man ruined it for me. Basically if the bathroom didn’t smell like fresh cigarettes and the front desk guy was much nicer I would give a higher rating. Next time I’m in Galveston I’ll spend extra money on a better hotel with better service. "
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