West Loop hotel guide. Viceroy Hotel Group hotel in West Loop, Chicago

"The room was clean but the bed was so hard if felt like you were sleeping on the floor. The mattress did not even give when you sat on it. Did not see any hotel staff around the entire stay except for a maid, a bellman and the security guards that were everywhere, which makes you nervous that they have to have that much security for a hotel. Will not stay at this property again."

"Amazing stay in Chicago! The hotel was in the perfect location and made everything super convenient. The front desk staff were incredibly nice and helpful the entire trip. Would definitely stay here again!"

"Everything was good. Nothing to complain"

"The room was small but great value price wise. It’s a nice spot for a couple just visiting for a day or two. The bathroom was really tight but we managed. Only complaint I had was the fact that the heat is controlled for the entire building. It was freezing in the room because they said it was out of season to have the heat on in May (ppl are still wearing coats in Chicago in May lol) but they were nice enough to provide a space heater which made it comfortable! Would stay again."

"Clean and spacious"

"Everything about this hotel was great except the mattress! It needs updating...not very comfortable. Location was amazing though!"

"Super clean, nice and easy service ."

"The hotel was so clean and everyone was friendly! Great location!"

"The room was a little small, but fit my needs on a 3 day business trip. The bar downstairs served a limited breakfast... And had free fruit, and Coffee in the morning. The staff was extremely friendly, and very attentive to guests. In summary I would stay here again on business."