West Village hotel guide. CitizenM Hotels hotel in West Village, New York

"The a/c was not working in the room and had to call maintenance to fix. The TV was not connected, so maintenance connected it while they were there fixing a/c. Water damage in bathroom and tiles missing. Shower handle broken, but I was able to get hot water. Hotel bed frame dusty/dirty. Hotel does not have restaurant or bar. It has a Mexican restaurant entrance on second floor. Lobby staff could not print out my bill until I checked out. I was charged more than what I booked on Expedia. Overall the hotel needs renovation, and I have no reason to stay there again."

"Fantastic location made it easy to drop by our room between activities to drop stuff off or just take a breather. We had a room with two full beds and were pleasantly surprised by its size. Compared to other hotel rooms we’ve had in Manhattan, this one was more spacious."

"Great location but too old needs some update"

"Quiet and cozy. Staff were all helpful"

"Has nothing "resort" about it and also got charged 500$ "smoking fee" and neither of me or my girl smoke so they are a bunch of scammers"

"Everything nice and clean"

"Clean room, good service"

"The staff was great. Very nice and professional. "

"Not only did we pay for the round glass room, which was t cheap it had a bug looked like a tick. I felt disgusted they moved me room but after that you question the cleaning. Although Eddie staff member was really sweet concerned and helpful he can not control the slack of his staff which delayed 2/3 hrs at a time for house service & not to mention waiting 20min to even been tended to at the bar which we ended up leaving. Management wanted to give me points due to my experience which is ridiculous and the other manager said she would give me 50%off one night which she didn’t only have me 30% I didn’t even bother to call and fight it I’m tired of the run around vacation is suppose to be an escape not a constant problem."