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"My room was not made up when I checked in. With no front desk immediately available, it took me a while to reach someone via the app, and was also put on hold in the process. Not really what you want when you check into a hotel. Once I finally got hold of a staff member in the property, they were actually very accommodating and gave me an upgrade. All in all, not bad, but I wouldn't stay again given the relative high price and the possibility of having another 'online' disappointment. The public area was beautiful and well-appointed, but I could not help but get the feeling that the owners invested in that instead of their staff. This business model puts all of the onus to solve problems on the guest - not what I want to pay for. "

" Breakfast was very nice and there was a wide variety of options to enjoy!"

"The front desk staff was so kind and helpful. I experienced a medical emergency and the information they shared was important. The caring and concern was so appreciated. We loved our room with a balcony. The location was close to everything "

"The staff was very friendly"

"Everything was excellent Location 5*"

"Room was well proportioned and clean. Big bathroom with nice toiletries. Dressing gowns and slippers included. Plenty of tea and coffee. I did book a room with three single beds. This wasn’t available. So ended up with a double bed and a double sofa bed which took up most of the room space and I had to share a bed with my daughter. Not what we planned. Well placed for Cornavin and Pâquis-Môle. Tram stop literally outside and Lidl right downstairs if required "

"Not good"

"Amazing view with great location! Staff was very friendly and helpful as well"

"As described. Nice place and convenient"