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"Check in time, as stated on the website, was 3:00 PM. We arrived shortly after 3:00 PM, only to be told that our room was not available yet and to check back in about 30 minutes. After waiting 30 minutes in the lobby area and checking back with the front desk attendant, we were told that they had not started cleaning the room, and to check back in about another 30 minutes. Finally, after waiting over an hour, we were told our room was available for our check in. It was unfortunate that we had to wait so long for our room after traveling all day to get to our destination. No one offered us an alternative room, a discount for the inconvenience, or any amenities while we waited in the lobby. I had to ask if coffee or tea was available while we waited for our room to be cleaned for our check in. We were very unsatisfied with the extended amount of time it took to get our room and will consider other accommodation alternatives for our next stay in the area."

"Room was clean and staff was very nice...."

"Inexpensive and a comfortable bed"

"The pool was closed. The staff was unwelcoming. The fridge was broken. The shower had mold. The ice machine was broken. No vending on site. Gym discounted pass was not honored. AC worked well. Bed was soft. "

"We stayed here over Spring Break to visit White Sands National Park. The rooms had recently been remodeled and were better than expected inside, with the exception of the bathroom (still old) and the sofa bed had tons of debris underneath when pulled out and clearly had not been vacuumed in some time. The room had enough space for our family of 6. We had a mini fridge and microwave in our room. The breakfast was good, but highly congested. This was partly due to spring break crowds, and because the serving area is tucked into a corner but we enjoyed the available options. "

"The room was clean and well stocked with everything for a night. I missed the free continental breakfast. I had no issues. All was good. "

"We like that the property is pet friendly and returned this year as a result. The breakfast is amazing. White Sands Bowl is excellent. Not huge, but a great way to start the day. The green chili is delicious! It is an older motel, but it has been updated. I like that the lamps had USB ports. Thank you for another comfortable stay!"

"Yes"

"Clean very large rooms for a structure built in 1899. Room cleaned each day, excellent restaurant that the locals flock to. Very nice hikes close by. Just remember you’re at almost 9000 ft altitude. Rooms are air conditioned but hardly need it. "