2/10 Sangat Buruk
Melina joy
Bepergian bersama keluarga
15 Mei 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
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My experience at this resort was horrible, the water park was completely empty and unhealthy, the pool where the slides ended was green with dirt and had a horrible odor. The park bar was also dirty, my nephew had diarrhea when he ate the cupcakes in this bar, there was no security because we saw a man who, after drinking too much alcohol, took off his clothes and became naked and the bar employee simply didn't take any action, who Dressed the man were other guests who were at the place. Imagine my children witnessing this situation.
The staff at the Japanese and Seafood restaurants were also rude and hostile as if we were harassing them for using the restaurants we paid for the food and service. The room service charged at check-in without authorization did not work.
The products in the minibar were not replenished.
Every Caribbean resort provides entertainment at night but this one had absolutely nothing decent with a night show, a shame for the Hilton chain.
There was no power and amazingly they didn't have a generator, we stayed in the dark for almost 30 minutes.
With the exception of the very attentive and competent employee Mi Angelica, I should be promoted to Hotel Manager because thanks to her, with her competence and cordiality, I was able to at least have pleasant breakfasts and lunches.
Because the rest of my stay, as mentioned above, was horrible, I paid to be annoyed.
Hilton hotel completely unprepared and without any security.
Melina joy
Menginap 7 malam pada bulan Mei 2024