Exterior

Reviews of Sheraton Xiamen Hotel

4.5 out of 5
Sheraton Xiamen Hotel
386-1 Jiahe Road, Xiamen, Fujian

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 226 reviews" "
Rating 8 - Good. 93 out of 226 reviews" "
Rating 6 - Okay. 26 out of 226 reviews" "
Rating 4 - Poor. 6 out of 226 reviews" "
Rating 2 - Terrible. 0 out of 226 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHIK PING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many Good local foods near by.
Stayed 3 nights in Jan 2024

10/10 Excellent

JIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

Shan-Shoe, Basking Ridge

Everything is as expected!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jiandong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Olivier

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It has been a pleasant stay and the staff is very helpful.
Stayed 1 night in Sep 2021
Response from Danecey on 6 Sep 2021
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

Cheng Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Maggie on 30 Oct 2020
尊敬的宾客您好!感谢您入住厦门喜来登酒店,很高兴您喜欢我们。厦门喜来登酒店地理位置便利,酒店设计优雅时尚,服务设施丰富完善,满足旅行者对品味和时尚的追求,是商务及旅游的理想之选。酒店的全体员工了解客人的需要,并一直致力于让每一位来到厦门喜来登酒店的客人都能够放松自己,返璞归真。真诚期待您的再次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad
Swimming pool and gym is good.Very close to the mall.
Stayed 1 night in Jan 2020
Response from Maggie on 21 Jan 2020
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Conveniently located very near SM mall. Many restaurant to choose from. Will definitely stay here again
Stayed 1 night in Jan 2020
Response from Maggie on 21 Jan 2020
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: Large room, Nice view of the city, good location that is near the train station and several Malls, large toilet with bathtub, great service, gym, Swimming pool Dislikes: None
Stayed 4 nights in Dec 2019
Response from Maggie on 30 Dec 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, staff is friendly. The room was spacious, comfortable and nice. Good location.
Stayed 2 nights in Nov 2019
Response from Maggie on 21 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
The front desk staff services provided very professional and great. the Sheraton was a perfect location close to airport and also close to one of the biggest shopping mall in the area SM. Rooms are perfectly clean and amazing breakfast selection.
Stayed 1 night in Nov 2019
Response from Maggie on 21 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

6/10 Okay

YICHUN

Business traveller
Liked: Staff & service
Room is moist, not comfortable.
Stayed 2 nights in Sep 2019
Response from Maggie on 19 Sep 2019
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Aug 2019
Response from Maggie on 18 Aug 2019
尊敬的宾客您好!感谢您选择厦门喜来登酒店,厦门喜来登酒店地理位置便利,酒店设计优雅时尚,服务设施丰富完善,满足旅行者对品味和时尚的追求,是商务及旅游的理想之选。同时,也感谢您对我们提出的意见和建议,这将鼓励我们更加努力的完善各项服务和设施。厦门喜来登酒店致力于为每一位宾客提供舒适、温馨的入住体验,我们将为此不懈努力!欢迎您的再次入住!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Everything great and centrally located great staff
Stayed 3 nights in Mar 2019
Response from Maggie on 30 Apr 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

GAUDENCIO P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
XIAMEN TRIP
The wall beside the toilet was not clean. There seemed to be somethings on the wall. But everything else was just nice including the staff. They were wonderful.
Stayed 1 night in Mar 2019
Response from Maggie on 3 May 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. The problem about the toilet you mentioned had been reflected to our hotel management team so that we can continue to improve our hotel facilities and services. We appreciate your recognition and your suggestion. We look forward to welcoming you again in the future, and hope you will have a wonderful stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Xiamen business stay
Decent size room, adequate bathroom and fairly good breakfast spread although the breakfast location requires a bit of walking to get some of everything. Why the toast is on the opposite of the lobby to the eggs is beyond me. Decent internet connection with built in VPN. Walking distance to shopping mall with decent restaurants is added bonus.
Stayed 5 nights in Mar 2019
Response from Maggie Cai on 17 Mar 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

James, Singapore, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the hotel is nice to stay. Room & bed is comfortable. However, the hotel staff told me that I cannot earn SPG points for my stay if I booked my room via Expedia.
Stayed 2 nights in Jan 2019
Response from Maggie.Cai on 2 Feb 2019
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Martha, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and knowledgeable staff. Quite, big room with everything you need. Clean towel, but one time after they cleaned the room, one of the new pillow cases was dirty. Lots of eateries and some fruits stores nearby. 15 mins taxi to the airport, 20 mins taxi to the pier to Gulangyu. Recommended.
Stayed 3 nights in Dec 2018
Response from Maggie Cai on 9 Jan 2019
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel with clean rooms. Great food options, and friendly staff.
Stayed 2 nights in Oct 2018
Response from wendy on 10 Oct 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from wendy on 10 Oct 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

Lubomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up!
Great experience, great staff!
Stayed 1 night in Sep 2018
Response from Wendy on 2 Oct 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

Richard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to shopping like SM mall. Connivance surrounding amenities.
Stayed 3 nights in Aug 2018
Response from Wendy on 7 Sep 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Wendy on 14 Sep 2018
尊敬的宾客您好!感谢您入住厦门喜来登酒店,很高兴您喜欢我们。厦门喜来登酒店地理位置便利,酒店设计优雅时尚,服务设施丰富完善,满足旅行者对品味和时尚的追求,是商务及旅游的理想之选。酒店的全体员工了解客人的需要,并一直致力于让每一位来到厦门喜来登酒店的客人都能够放松自己,返璞归真。真诚期待您的再次光临!

6/10 Okay

niranjan

long business stay so took this hotel
Stayed 6 nights in May 2018
Response from Josy on 27 Jun 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

6/10 Okay

niranjan

Liked: Cleanliness, room comfort
very few good hotels at xiamen and shall vouch for this hotel
Stayed 3 nights in May 2018
Response from Josy on 27 Jun 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not very accomodating staff. They say No to most of my request.
Stayed 2 nights in May 2018
Response from Josy on 14 May 2018
Thank you for choosing to stay at Sheraton Xiamen Hotel. We regret that your experience was unpleasant during the stay. Please accept our apologizes on any inconveniences causes we had brought to you.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Xiamen
Very good hotel. Only breakfast area a bit unconventional broken among the two wings of the hotel.
Stayed 1 night in Jan 2018
Response from Lydia Li on 22 Feb 2018
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

10/10 Excellent

AS, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I have stayed at this hotel many times. Rooms are nice, their breakfast is elobrate. I like this Sheraton than any other property I have stayed. Also this place is very close to Indian restaurant- Indiano Jones- only Indian restaurant in town. Overall a very nice hotel.
Stayed 1 night in Oct 2017
Response from Lydia Li on 16 Nov 2017
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Breakfast not included!
I am surprise the hotel doesn't provide breakfast.
Stayed 8 nights in Sep 2017
Response from Lydia Li on 18 Sep 2017
Dear Valued Guest, Thank you for your candid review. We offer breakfast for our guest at 2F floor Waves Pan Asian Restaurant with an additional charge at *RMB168 for adult, and we also promote some special room offers including free breakfast every now and then. You are very welcome to follow us at Sheraton.com/Xiamen when you are coming next time. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.

8/10 Good

Nga Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really disappointed
Smelled super bad, like dogs stayed in there And mares that place hard! Service was very good but the smell....

8/10 Good

Surendra Paul

Liked: Cleanliness, staff & service, room comfort
Old girl needs a face lift.
This business trip was pleasant enough. I have been staying at this property for the last 12 years, it is just getting a bit dated and it is time to be refreshed.

8/10 Good

JD, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff
OK position. Staff very good and speak english. Great food and excellent kitchen staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Heidi, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and nice room.
Nice hotel in Xiamen. I will always stay there if I go back there again for business.
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.

10/10 Excellent

Jennie, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from the staff
Response from Lydia Li on 9 Jul 2016
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.

8/10 Good

Victor, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Xiamen.
Excellent Sheraton Quality
Dear Valued Guest, Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us. We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands. At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Online Sales Lydia on 28 May 2016
Dear Valued Guest, Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us. We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands. At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good breakfast, great staff
Everything was great. Very nice staff who tended to my needs. Good food in the restaurants, good location near the mall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hiu Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

michael, sydney

Liked: Cleanliness, staff & service
good business hotel
The hotel is looking a little dated but it is fine for a business trip, the service on the other hand was fantastic, with everyone going out of there way to accommodate

4/10 Poor

doddsy, d

Disliked: Property conditions & facilities
I can't fathom how anyone could like this property
Very disappointed and rather surprised at the mediocre quality. Larger clearly doesn't mean better.
Response from Shine Zhao on 18 Aug 2015
Dear Valued Guest, Thank you for choosing The Sheraton Xiamen. We appreciate your comments very much. We’re sorry that we didn't provide you a comfortable stay, and we will do our best to enhacne our quality. At Sheraton Xiamen Hotel, it is our aim to give you a sense of belonging, feel warm, and ensure our guests have a great time with us. We will keep developing our services and products, and we look forward to welcoming you back to Sheraton Xiamen in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
all was great but the staff very slow to check ou
its ok highly recomended,, all do the price is regular,, in china u can get others same quality less price
Response from Shine Zhao on 18 Aug 2015
Dear Valued Guest, Thank you for choosing The Sheraton Xiamen. We appreciate your positive comments very much. We are delighted to know that you have a pleasant holiday during your stay. We are sorry that it took you some time to check out, and we will have our staff more training, and improve their efficiency in the work. Meanwhile, we will also enhance our service and quality to meet customers' needs in the future. At Sheraton Xiamen Hotel, it is our aim to give you a sense of belonging, feel warm, and ensure our guests have a great time with us. We will keep developing our services and products, and we look forward to welcoming you back to Sheraton Xiamen in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel is good just needs some remodling carpets were dirty but room in general is fine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room and nice staffs
big and species room with nice bathroom. safe area with friendly staffs.

6/10 Okay

Chan Wah, Singapore

Liked: Cleanliness, property conditions & facilities
Partly
We asked for non-smoking room with twin bed room but we got only a smoking room with a double bed. We got the right room only on the 3rd day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine. Bit weird they wouldn't accept my Starwood preferred number because I booked with Hotels.com.