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"Hotel good but my colleagues were not let in for a discussion as it was after 21.30? Also a long wait at reception whilst other customers were discussing appropriate identification whilst trying to check in."

"There was no toilet brush in the bathroom, no extractor fan to take away smells and shower steam. There was no side table on one side of the bed, glasses of water, cups of tea, mobile phone and personal items had to placed on the floor beside the bed. Room was clean and tidy"

"The location, the services, breakfast and staff excellent, the only downside is the bed/pillow very uncomfortable, and some noise of moving furniture from 6:30am, when informed staff stated will look into it, unsure whether will visit again as can try better places and competitive prices in Leeds."

"A wonderful experience all-round. The room was clean and spacious, and the travel cot was ideal. Staff were polite and attentive, and the leisure facilities were fantastic. We hope to return!"

"Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t "

"Not very helpful on front desk. Was 10 minutes early and wanted £10 before they would give us our home. I stood and waited with a dog a 5 year child for 10 minutes,,, shocking service "

"Great location. Sea view rooms overlook the town and harbour with wonderful views to the Abbey. The bar is lively and well run with plenty of staff. The breakfast is buffet style with lots of options and the restaurant room has nice decor."

"Water didnt drain right."

"Lovely hotel, friendly and accommodating staff. Let us check in early free of charge as our room was ready. Loved the 12 o'clock check out too and breakfast was excellent. "