4/10 Buruk
Abbie
21 Jul 2025
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Disappointing stay – sleepless night and dismissive staff
Booked Hotel Heritage Bastion expecting a peaceful boutique experience. Sadly, my sea-view room faced an open-air nightclub that blasted music until 1:30am. This was never mentioned in the listing or at check-in.
At 11pm—when I was already in bed—reception casually offered to move me. Not helpful when you’ve already unpacked. The next morning, the manager was dismissive and said I should’ve "known" the hotel faces the club. No apology, no accountability.
Breakfast was poor, and the staff attitude was indifferent. The hotel presents itself as premium, but nothing about the experience felt that way.
I raised this with Expedia, but the hotel refused to take any responsibility. They claimed they can’t control another business—yet it’s an open-air club directly across the road, and every room on that side is affected.
If you want a restful stay in Zadar, look elsewhere. Loud music, poor management, and a lack of guest care make this hotel one to avoid.
Abbie
Menginap 1 malam pada bulan Juli 2025
