Relais & Chateaux Schönegg

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Luxury
4.5 star property
9.6

Exceptional

Luxury family-friendly hotel in the city centre

A short walk from Zermatt-Matterhorn Ski Paradise, Relais & Chateaux Schönegg provides free continental breakfast, a terrace and a garden. Hit the slopes at this hotel, offering ski-in/ski-out access, a ski shuttle and ski passes. Treat yourself to a body treatment, a hot stone massage or a facial at Infinity Spa, the on-site spa. The on-site French cuisine fine-dining restaurant, Gourmetstuebli, offers breakfast, lunch, dinner, light fare and children's meals. In addition to an arcade/games room and a library, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Room options

View all photos for Suite

A view from a balcony with a wooden railing, overlooking a snow-covered mountain landscape with a prominent peak and a village below.

Suite

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room (Charme)

A wooden room with a bed, a nightstand, a chair, and a table.

Double Room (Charme)

9.4 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Charme with Matterhorn View

A hotel room with two beds, a sitting area with chairs, a small table, and a view of mountains through large windows.

Double Room Charme with Matterhorn View

9.8 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Style Double room with Matterhorn view

A hotel room with a wooden headboard, a large bed with a brown blanket, a bedside table with a lamp, and a view of the outdoors through sheer curtains.

Style Double room with Matterhorn view

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Style

A modern bedroom with a wooden headboard, a large bed, a bench, and a sliding glass door to the outside.

Junior Suite Style

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Charme Single room

A hotel room with a wooden headboard, a bed with white linens, a striped armchair, and a nightstand with a lamp.

Charme Single room

  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
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About the area

Located in Zermatt, Relais & Chateaux Schönegg is in the city centre and near a boardwalk. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledging and snow tubing. Visit our Zermatt travel guide
Map
Riedweg 35, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    8 min walk - 0.7 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Furi - Riffelberg
    8 min walk - 0.7 km
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    8 min walk - 0.7 km
  • Zermatt–Sunnegga Funicular
    5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station
    10 min walk
  • Geneva International Airport (GVA)
    162 min drive

Restaurants

  • McDonald's
    11 min walk
  • Old Zermatt
    8 min walk
  • Harry's Ski Bar
    7 min walk
  • Schweizerhof Kitchen
    11 min walk
  • Restaurant Derby
    10 min walk

About this property

Relais & Chateaux Schönegg

  • Luxury family-friendly hotel in the city centre
  • A short walk from Zermatt-Matterhorn Ski Paradise, Relais & Chateaux Schönegg provides free continental breakfast, a terrace and a garden. Hit the slopes at this hotel, offering ski-in/ski-out access, a ski shuttle and ski passes. Treat yourself to a body treatment, a hot stone massage or a facial at Infinity Spa, the on-site spa. The on-site French cuisine fine-dining restaurant, Gourmetstuebli, offers breakfast, lunch, dinner, light fare and children's meals. In addition to an arcade/games room and a library, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool and an outdoor pool
    • Free train station pick-up, bike hire and access to a nearby indoor pool
    • Babysitting (surcharge), massage treatment rooms and multilingual staff
    • A lift, a porter/bellboy and smoke-free property
  • Room features
  • All guest rooms at Relais & Chateaux Schönegg include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and bathrobes.
  • More conveniences in all rooms include:
    • Children's slippers and childcare services
    • Hypo-allergenic bedding and pillowtop mattresses
    • Bathrooms with shower/bath combinations and free toiletries
    • Flat-screen TVs with digital channels
    • Wardrobes/cupboards, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Ski shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gourmetstuebli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Hot tub
  • Ice skating
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool
  • Piano
  • Sauna
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 31 August and 01 December.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 40 per pet, per night

Welcoming dogs only

1 total pets

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 120.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 40 per pet, per night
  • Rollaway bed fee: CHF 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the hot tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Relais & Chateaux Schönegg have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Relais & Chateaux Schönegg pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of CHF 40 per pet, per night. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Relais & Chateaux Schönegg?

Check-in start time: 2 PM; check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Relais & Chateaux Schönegg?

Checkout is at 11 AM.

Where is Relais & Chateaux Schönegg located?

Located in the mountains, this Zermatt hotel offers ski-in/ski-out access and is within a 10-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt–Sunnegga Funicular and Zermatt - Furi. Furi - Riffelberg and Furi Ski Area are also within 10 minutes. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Relais & Chateaux Schönegg Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 190 out of 237 reviews
Rating 8 - Good. 40 out of 237 reviews
Rating 6 - Okay. 4 out of 237 reviews
Rating 4 - Poor. 0 out of 237 reviews
Rating 2 - Terrible. 3 out of 237 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - check out shuttle service from the train station and the access via the tunnel and lift up into the hotel to avoid the step hill with your luggage. Easy access to the town and all the routes to take you up high! Lovely rooms are very clean, comfortable and quiet. And what a view - constantly changing with the weather and time of day! Sometimes there’s nothing to see because of the cloud, sometimes the mountain stands tall and dark, just before dawn you can see the small lights of those who are brave and strong enough to climb up to stand at the top ready for the sunrise golden glow. Stunning! Stayed three nights - wish we’d stayed a little longer to relax and take it all in. Would definitely recommend Relais and Chateaux Schonegg.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel. Location is fantastic and close to funicular up to Zermatt mountain to ski. Would come back.
View from hotel room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great amenities, view was phenomenal.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The spa and pool were amazing and needed after skiing and being in the cold. The rooms were super clean and all of the staff we interacted with were very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel in a beautiful and central location with amazing amenities and service.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Really above and beyond. Great location, incredible spa, views were unbeatable. Maybe my favorite hotel stay ever. Will be back!
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and a pleasant stay overall. The panorama is truly beautiful and definitely the highlight. The spa is very nice and new, and exceeded expectations. The staff were kind and helpful throughout our stay. The only downside is that the rooms feel slightly outdated and could benefit from a refresh.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and excellent service
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mountain charm with a spectacular view

Charming hotel with a most unconventional tunnel entrance. Beautiful view of the Matterhorn from my room. Great restaurant and the spa was the perfect end after a day in the mountains.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay with Matterhorn View

Schönegg Chalet Hotel was a fantastic stay! Stunning Matterhorn views, cozy and spotless rooms. The staff were very friendly and helpful, making us feel welcome throughout. The spa and sauna area was a great bonus after a day out.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view and service in Zermatt!

The only thing I would have wished for was that the hot tubs were set warmer. Staff was amazing!
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Memorable stay at the Schönegg. Staff was friendly and professional, the amenities are mind-blowing (pool, spa, terrace, lounge, etc.), the location is relatively central but still far from the noise from bars etc. All in all a fantastic stay and we’re very satisfied to have spent a wonderful vacation at the hotel. Shoutout to Grete, their super talented masseuse for making the holiday even more relaxing.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth the splurge for a room with a view. The view was amazing. The pool and sauna area are also great with a great view. Staff was friendly and helpful. I was worried it would be too far from the main road but the location was perfect and easy and right next to the ski rental shop and lift. Breakfast was good and they have a shuttle from the train station. 10/10 would definitely stay here again. Everything was perfect.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermazzzzing

Amazing view from dining deck and the friendliest staff ever. noisy neighborhood at the moment with all the construction going on
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermazzzzing

Amazing view from dining deck and the friendliest staff ever. noisy neighborhood at the moment with all the construction going on
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High up just above the village accessible by the hotel’s own tunnel and lift up through the rock (takes about 3 minutes from the street level) gives the hotel a wonderful quiet and exclusive position looking down on Zermatt and up to the Matterhorn. The view from the terrace, dining room and Matterhorn view rooms is fantastic and the quality and cleanliness of the Schönegg and friendliness of the staff is exemplary. They are getting a new spa and indoor-outdoor pool for winter 2024/25 which will make it even better (especially if the weather is hot). Would not hesitate to recommend this hotel!
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The setting and the views from this hotel are amazing. It is, however, overpriced for what you get--the facilities are starting to show their age. My room--105--had no view, had a terrible shower, and was in real need of a makeover. For three hundred bucks a night for a single I expected much more.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has beautiful views, a warm atmosphere, and very friendly staff who made us feel welcome throughout most of our stay. However, we were quite surprised and disappointed on the last day when the hotel closed entirely with very short notice. We were not expecting this at all and suddenly had to figure out where to keep our belongings and how to manage the rest of our plans. It was stressful and definitely not the ending we had hoped for. Aside from this issue, the stay was wonderful — but clearer communication would have made a big difference.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in Zermatt.

First of all, location location location. It is a VERY easy walk from the train to the tunnel that takes you to the elevator that takes you up to the hotel. Or you could just call them and ask them to send the “car”. Our room faced the Matterhorn and I’m convinced we had the best view in the entire town. Staff is friendly, food that we did have was good. Only issue we faced was the bed being on the slightly anemic side.
From our balcony.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in Zermatt.

First of all, location location location. It is a VERY easy walk from the train to the tunnel that takes you to the elevator that takes you up to the hotel. Or you could just call them and ask them to send the “car”. Our room faced the Matterhorn and I’m convinced we had the best view in the entire town. Staff is friendly, food that we did have was good. Only issue we faced was the bed being on the slightly anemic side.
From our balcony.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

We absolutely loved this hotel! The staff was amazing and so kind. The views were incredible! Food was also incredible including the breakfast included with the stay!! We had to leave super early our last day for a train and they even packed us breakfast bags for the go which was so sweet and made our early morning easy and delicious! Only complaint is the shower. I don’t know if all rooms have it but it’s just a handheld shower head on the wrong side making it difficult to shower and get water all over the floor. So some shower updates and this place would be perfection!
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Wonderful place to stay in Zermatt
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull property
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain View
Stayed 3 nights in Jan 2026