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Ulasan untuk Novotel London Waterloo

4 out of 5
Novotel London Waterloo
113 Lambeth Road, London, England

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 477 dari 1001 ulasan" "
Penilaian 8 - Bagus. 374 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 95 dari 1001 ulasan" "
Penilaian 4 - Buruk. 39 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 1001 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

hanumantharaju

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Ramona

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wir haben uns sehr wohl gefühlt. Das Personal ist top. Wir haben einen Arzt benötigt und die Managerin hat uns bis zum Krankenhaus begleitet, das 5 Minuten vom Hotel war. Top. Der Sauna Bereich und das Fitnessstudio sind auch sehr schön.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 13 Mei 2024
Dear Ramona, we are delighted to hear that you felt comfortable during your stay. We are glad our staff could assist you with your needs promptly. It's great to know you enjoyed our sauna area and fitness studio. We hope to welcome you back soon. Warm regards,

10/10 Sangat Bagus

Mathieu Yves

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Établissement très bien situé ! Petit déjeuné varié ! Ravis du séjour dans cet hôtel !
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 13 Mei 2024
Dear Mathieu Yves,We are delighted to hear that you enjoyed your stay at Novotel London Waterloo. Our central location and diverse breakfast options aim to provide a comfortable experience. Thank you for choosing our hotel. We look forward to welcoming you back soon.Warm regards,

10/10 Sangat Bagus

Sophie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
idéalement situé en centre et au calme à quelques mettre des principales zones touristiques petit déjeuner excellent espace bar sympa et chambres très bien
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mei 2024
Dear Sophie, thank you for your positive review! We are delighted to hear that you enjoyed our excellent breakfast, cozy bar area, and well-appointed rooms. We hope to welcome you back soon. Best regards,

10/10 Sangat Bagus

Robin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very lovely and clean room, thank you!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mei 2024
Dear Robin, thank you for your kind words about our lovely and clean rooms. We are delighted that you enjoyed your stay with us. Looking forward to welcoming you back soon.

8/10 Bagus

Praharshanie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location. Food was okay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 29 Apr 2024
Dear Praharshanie, thank you for your feedback. We are pleased you enjoyed our convenient location. Your comments regarding the food have been noted. We look forward to welcoming you back soon. Best regards,

8/10 Bagus

Lorraine, Livingston

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our room was spacious and clean. The hotel was conveniently place for us to walk to local tourist spots. Tube station is a 5-10 min walk away.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 29 Apr 2024
Dear Lorraine, we are delighted to hear that you found our rooms spacious and clean, and enjoyed the convenient location near local tourist spots and the tube station. We hope to welcome you back soon. Warm regards,

8/10 Bagus

Susan, Salt Lake City

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is perfect for sightseeing catching a bus. The hotel seemed to beunderstaffed, but friendly. The bar and restaurant close too early in the evening. The rooms are clean. The morning guest breakfast is pricey and crowded and again, closes early.. so get up early if you plan on eating.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 7 Mei 2024
Dear Susan, thank you for sharing your feedback. We appreciate your kind words about our location and friendly staff. We will review our staffing levels to ensure a better experience. Please note our bar and restaurant hours are in line with our hotel policies. We hope to welcome you back soon.

10/10 Sangat Bagus

Laurine, BOURG EN BRESSE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Super emplacement! À côté de Big Ben! Le personnel est top, les chambres sont biens! Bref je recommande!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Laurine, thank you for your positive review! We are delighted to hear that you enjoyed our prime location near Big Ben, as well as our friendly staff and comfortable rooms. We appreciate your recommendation. Looking forward to welcoming you back soon! Best regards,

10/10 Sangat Bagus

Muriel Michele Brigitte

Bepergian dalam rombongan
Disukai: Fasilitas, kondisi & fasilitas properti
Tolles Hotel
Menginap 4 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Muriel Michele,Thank you for review.

10/10 Sangat Bagus

Nils

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect Location for a city trip.
Menginap 8 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Nils, Thank you for taking time for writing this review, We glad that you have enjoyed our location.

10/10 Sangat Bagus

YuanJun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I like this apartment because it is conveniently located, feels safer, and is more comprehensive.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear YuanJun, Thank you for your review. We are glad that you felt not only comfortable but also safe in our property. We hope to see you very soon.

8/10 Bagus

Marcus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Gutes Frühstück, aber im Zimmer wenig Haken und Ablagemöglichkeiten
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Marcus, Thank you for this review.

8/10 Bagus

Jui-Chi

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Jui-Chi, Thank you for your rating.

4/10 Buruk

MARK PAUL, FPO AE

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Arrived Easter Sunday. Check in was a breeze, lady at the front desk was very nice and pleasant to talk to. Around 8pm, called the reception to ask for complimentary water, if available, the guy who answered was rude and told us that the room we booked didn’t include free water. It would’ve been just ok if he told us nicely but it sounded like he’s intimidating us for booking a basic room. Other cons for this hotel are: 1.) It’s nowhere near the Waterloo Station, therefore should not be named Novotel Waterloo. Novotel Lambeth Palace would be appropriate. 2.) Sink and shower are always clogged. You have wait for at least 30 minutes before you can use them again, otherwise it will overflow/flood. 3.) Bedside USB is useless/not working. 4.) Too many noisy kids running in the hallway and the floor above us. 5.) Breakfast area is very small so the line to get a table is very long every morning. You have to go early to avoid the line. We didn’t know the first time so it took us an hour to have breakfast which would’ve been just 20 minutes. 6.) Very few walkable restaurants, have to order delivery most of the time. Overall not recommended! Premier Inn would’ve been better for half the price.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Mark, Thank you for taking time for writing this review.We are sorry to hear that you have not enjoyed your stay with us. There were multiple factors of your dissatisfaction, which on many of them we do not have impact on (location, shops, restaurants or guests kids) hence we could not make your stay much more enjoyable. We can promise that we will look into remaining factors, which we have an impact on to increase guest satisfaction in the future.

10/10 Sangat Bagus

Mathias

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lage ist super für Städtetrip
Menginap 5 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Mathias, Thank you for this review.

8/10 Bagus

Kek Ming, IRVINE

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
TV is missing Netflix. Not many USB charging plug, hope to see these improvements
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Kek Ming, Thank you for this review.All our TV's have a Chromecast, which would help you to connect your device to TV, where you can watch Netflix on bigger screen.

8/10 Bagus

Dr. Gero Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious room for a family with two boys (10 and 12 years old). Friendly staff, good breakfast buffet (if you come later than 8 a.m, you have to wait for a while to get seated). Good distance to next Underground station, only a few steps to the Thames with Houses of Parliament. We like to come back at some point
Menginap 4 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Dr. Gero Michael, Thank you for taking time for writing this review. We pleased to hear that you enjoyed your stay and we hope to see you very soon.

8/10 Bagus

Christoph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
-
Menginap 4 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Christoph, Thank you for your rating.

8/10 Bagus

Johanna

Menginap 4 malam pada bulan April 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Johanna, Thank you for your rating.

8/10 Bagus

Andrew

Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Andrew, Thank you for your rating.

8/10 Bagus

Deborah

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We loved our stay at this hotel. We had never been to London and didn’t know what to expect, but we were pleasantly surprised. The front desk staff is SUPERB! Very kind and helpful. No concierge, but they are willing to help. Location is nice. A bus stop is right outside. There is also a convenience store within a 5 minute walk. Now for the down side - the restaurant is not good. At all. Eat somewhere else if you can. Bring food for breakfast. There aren’t any options near the hotel. And - the temperature in our room - we could not get it cool enough. There seems to be a lock that does not permit you to cool the room down below a certain temperature.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Deborah, Thank you for taking time for writing this review. We appreciate your compliments to front desk staff and hopefully we will be able to see you again soon.

10/10 Sangat Bagus

Kathryn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect for a 5 day stay to explore the city! Safe, convenient with 2 great coffee shops nearby.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Kathryn, Thank you for this review.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are wonderful
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear David, Thank you for this review.

10/10 Sangat Bagus

Alejandro, Alexandria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Alejandro, Thank you for your rating.

10/10 Sangat Bagus

Bianca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Bianca, Thank you for your rating.

8/10 Bagus

Wilhelm

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Wilhelm, Thank you for your rating.

6/10 Cukup Baik

Güney

Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Guney, Thank you for your rating.

10/10 Sangat Bagus

Patrick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Hotel hat alles das gehalten, was versprochen wurde!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Patrick, Thank you for this review.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was close to many London tourist attractions
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Luis, Thank you for this review.

6/10 Cukup Baik

Mihrican

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Finde Teppichböden in Hotels schrecklich. Bei uns war auch noch ein riesen Fleck drauf. Frühstück ohne große Auswahl, hauptsächlich Weißbrot. Die Lage ist gut, Bushaltestelle direkt gegenüber. U-Bahn ist in ca. 700 m Entfernung.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo pada tanggal 28 Apr 2024
Dear Mihrican, we apologize for the inconvenience caused by the carpet condition. Your feedback regarding the breakfast options is duly noted. We are glad you appreciated the convenient location with bus stop opposite and the underground station within 700m. Thank you for sharing your thoughts. Best regards,

10/10 Sangat Bagus

Bernhard

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super Unterkunft, zentral, freundliches Personal, das einzige Manko, daß der Frühstücksraum zu klein ist.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Bernhard, thank you for your positive review! We appreciate your feedback regarding the breakfast area size. At Novotel London Waterloo, guest comfort is a top priority, and we will address this concern accordingly. We hope to welcome you back soon. Best regards,

10/10 Sangat Bagus

Santiago

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall it was a great experience. First time in London and Novotel was a great option for my family. We enjoyed our stayed! The staff was great from the minute we walked in. They have great options from breakfast and dinner as well. Thanks,
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Santiago, We are delighted to hear about your great experience at Novotel London Waterloo. It's wonderful to know that you and your family enjoyed your stay, especially the breakfast and dinner options. We appreciate your kind words and look forward to welcoming you back soon. Best regards,

6/10 Cukup Baik

Camilla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
⭐️⭐️⭐️
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Camila, Thank you for your rating.

10/10 Sangat Bagus

Klaus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr schön und alle Angestellte sehr freundlich, aber leider keien Lokale in unmittelbarer Gegend
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Klaus, Thank you for this review.

6/10 Cukup Baik

Sierra

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Sierra, Thank you for your rating.

10/10 Sangat Bagus

Edwin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was just great!
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Edwin, thank you for your kind review. We are delighted to hear that you had a great experience at Novotel London Waterloo. We look forward to welcoming you back soon. Best regards,

10/10 Sangat Bagus

George

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Walking distance from many of the major sites. Clean, professional.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear George, thank you for your positive review. We are delighted to hear that you found our hotel conveniently located within walking distance to major sites and appreciated our cleanliness and professionalism. We look forward to welcoming you back soon. Best regards,

10/10 Sangat Bagus

Tanja

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Tanja, Thank you for your rating.

10/10 Sangat Bagus

George

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear George, Thank you for your rating.

10/10 Sangat Bagus

Hassna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
That’s an amazing hotel! The location is perfect, everything is near by. The hotel is very well served by public transport and some places are even accessible on foot (Big Ben, westminster and the London eye 10-15 minutes walk). The room was perfectly clean and the breakfast was great (same buffet everyday but that’s alright if you don’t stay more than 4-5 days in my opinion). The staff is so nice, available and helpful. I don’t have anything negative to say about the hotel.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Hassna, Thank you for your kind words and for choosing Novotel London Waterloo. We are delighted to hear that you enjoyed our convenient location, clean rooms, and great breakfast buffet. Our team works hard to provide exceptional service, and we are thrilled that you found them nice, available, and helpful. Your feedback is truly appreciated. Should you have any future queries or require assistance, please do not hesitate to contact us. We look forward to welcoming you back for another pleasant stay. Warm regards,

10/10 Sangat Bagus

Sugimoto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 24 Apr 2024
Dear Sugimoto,Thank you for your rating.

6/10 Cukup Baik

MORGAN

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 28 Apr 2024
Dear Morgan, Thank you for your rating.

8/10 Bagus

Venkata Ramana Rao

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Near to attractions
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Venkata, Thank you for your review.

10/10 Sangat Bagus

Nadine

Disukai: Staf & layanan, kondisi & fasilitas properti
Kinderfreundliches Hotel, ruhig und Sauber. Sehr freundlich Personal. Wir würden wieder hin gehen
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Nadine, Thank you for your review.

10/10 Sangat Bagus

Patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I LOVE LOVE THIS HOTEL!
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Patricia, Thank you for such an enthusiastic review. We love it!

10/10 Sangat Bagus

Hayley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and comfortable
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Hayley, Thank you for your feedback.

8/10 Bagus

Inderpal Singh

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to all tourist sights.
Menginap 5 malam pada bulan September 2023
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Iderpal, Thank you for your feedback.

10/10 Sangat Bagus

Julia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location, lovely clean hotel.
We stayed in Lambeth and the position was fantastic, just by Lambeth bridge opposite Lambeth Palace. Quiet room and friendly staff. Buffet Breakfast in the morning was good and plenty of it. Well designed rooms and very clean. En suite shower separate to toilet, good idea!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear Julia, Thank you for sharing your experience with us. We glad that your stay was great and we hope to see you soon!

10/10 Sangat Bagus

Dirk

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nettes Personal
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Novotel London Waterloo Team pada tanggal 10 Mar 2024
Dear DirkThank you for rating us.