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Ulasan untuk Seven Hotel

4 out of 5
Seven Hotel
5-7 Clifton Terrace, Southend-on-Sea, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 417 dari 803 ulasan" "
Penilaian 8 - Bagus. 227 dari 803 ulasan" "
Penilaian 6 - Cukup Baik. 87 dari 803 ulasan" "
Penilaian 4 - Buruk. 41 dari 803 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 803 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Luan

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Had a lovely stay here for my boyfriend’s birthday. The hotel has a lot of curb appeal and the staff very friendly. Easy check in and easy to also find our room. We had a view over looking the carpark and the hotel were fully booked so no option to upgrade. The room had everything you needed, the bathroom was almost as big as the room itself! The only downside was the size of the towels were small, we are not large people either by any means. We sat outside in the beautiful weather and had a cocktail which was very nice and I can imagine to food is enjoyable however we did not eat here. I would definitely recommend and if we ever stayed again I would pay a little extra for a sea view room.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet the Friday we stayed , good service ,ate in the restaurant dinner and breakfast both good , certainly tucked away albeit with a decent view overlooking the pier, (sea view room ) and tbh doesn't really feel like your in the brash of the seafront, will stay again
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Danielle

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Received scam emails where someone had taken our details from the hotel and asked for card details, then kept receiving follow up emails but could not tell if these were also scams. One of the lifts were broken so it was a slow wait at times. On check in the first thing we noticed was the dirty cushion displayed in the middle of the bed with the fabric being all marked and pulled. There was also a stain on the duvet covers. The ‘sea view’ room was wildly different to the photograph advertised for that room type on Expedia, we had a view of cars parked outside, the roof below and the crumbling buildings that surrounded the hotel. There were only hand towels in the bathroom so we had to call to request towels that we could use for the shower. The inside of the bathroom door was filthy and clearly hadn’t been cleaned, it had lots of drip marks running down it. The room was so noisy, we could hear the lifts, showers and toilets in other rooms as well as noise from outside. None of this is was we would expect from the ‘luxury boutique’ hotel and photos advertised and would not book to stay again. Our room would have been cleaner if we were to stay at a budget chain hotel. I did send this complaint to the hotel along with photographs and they have ignored my email so I can only assume that they don’t care about their customers experience.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

jim

Disukai: Kebersihan, fasilitas
Friendly helpful and professional
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Peter, London

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was excellent, Just Mattress very lumpy and uncomfortable
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Keira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel, great view, good facilities
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Hannah

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Farzane

Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Paul

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
I've used the hotel several times for work in the past year and my company use this for staff staying in Southend. When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it. How dare they, I never even touched the thing. I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.
Tanggapan dari Seven Hotel Management pada tanggal 16 Mar 2024
Hi Paul, As per our emails to you earlier today, we sincerely apologised and explained that this was a misunderstanding and a training issue with a new staff member. We have refunded your 50 and are deeply disappointed that you still felt it necessary to post this review.

4/10 Buruk

Dadirai

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Window blind was broken, toilet had poo stain in it,carpet had crumbs, toilet constantly running. Tv no APPS, BED was small for double bed. We paid £115 and no breakfast. Staff were very polite
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Small changes to make and it would be awesome
Positives: Great staff and service. Negatives: Luxury room 404 was missing a sink plug cover, a star feature was broken off the bathroom mirror and there was no soap dish in the bathroom. Little things but they need sorting to warrant a 5 star review, especially when spending over £200 for a room. Also - the pillows are far too soft and give you a stiff neck. Still got mine and my wife’s back and neck hurts also. Will be back potentially.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Jimmy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointed and disgusted
We booked this hotel and paid £100 to stay the night, when we got there we showed them the confirmation of the booking and that we had paid it, then they said that it hadn’t come up on there system so we would have to pay for it again!! I’m absolutely disgusted in this as £100 has been taken out of mine and my partners bank and we were unable to stay there!! I do not recommend for anyone and will not be using this app again unless I get my refund I have put a further complaint in as this is classed as fraud!!!
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Suzanna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room over looked the outside air conditioning system and was very nosy.we had to change rooms. The staff were very helpful.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Danny

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Brilliant place to stay
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Paula

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing food hotel so clean
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Inderpal

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel, clean/spacy rooms, great service. Great location too.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Nichola

Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Gary

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A very relaxing atmosphere. Staff were exceptionally friendly and helpful, nothing was too much trouble. Service was first class. Arrived and started to park in public car park. Staff came to tell us were the hotel car park was located. We had drinks in the bar and asked about dinner. Order taken, and after a while went to find out when dinner would be served and was told we could arrive at anytime when it suited us. Total relaxation. Dinner was delicious, would certainly go back to for the hotel and restaurant. Rooms were well appointed and beds comfortable, slept well.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Holly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Patrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Warm welcoming fantasic rooms excellent service totally recommend
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Christina

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Sue

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Returning happy guests
Loved everything about our stay. The new shower room is lovely but slightly awkward to reach shower controls and hold shower at the sand time. Restaurant was fab
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Bobby

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
It was good, I tried phoning 3 times during the day and no answer as wanted to decorate the room for my girlfriends birthday, I went and asked and he said they will do it, waited extra hours to go in but they still didn’t do it
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Warren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Ok for a night
Unfortunately the room we had was in beside or below water pipes, cistern or water heater. Nice view shame about the noise. An average small town hotel, though their small rooms are nicely decorated.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

T

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Comfortable hotel
I have stayed in this hotel a few times now, I originally stayed in their basic rooms which are quite small, but OK if you are just there for one night. I booked a sea view room which was much larger and more comfortable room. I would advise anyone to book a sea view room.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Iain

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Yvonne

Bepergian bersama teman
Very nice hotel. Very nicely upgraded.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Warren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Rosemarie

Bepergian bersama teman
Very pleasant stay. The room was large and clean.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

SWEE HOONG

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Veronica

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Bonnie

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Bitterly disappointed at dreadful service
The hotel was immaculate and the room was attractive and comfortable. The restaurant, Aurum, ruined our stay. We waited 30 minutes to even order drinks and had to chase up the order when it didn’t arrive. Drinks and starters arrived in dribs and drabs. I am vegan and one of the two vegan starter options was unavailable. I had mushroom risotto for my main which was underwhelming and I’ve made myself better risotto at home (I’m not a chef!). Similarly at breakfast time, we sat for 25 minutes before my husband placed our breakfast orders directly with the kitchen. Eventually a waiter took our drink orders. My husband’s drink arrived 15 minutes later and mine 25 minutes later (I’d only ordered a cup of tea!). Eventually our breakfasts arrived missing mushrooms (quite a main part of an English breakfast and listed on the menu). No one asked how our meal was so we didn’t get the opportunity to mention this until a waiter desperately tried to clear the table when my husband popped to the toilet. The waiter asked if we wanted the mushrooms but by that point we’d almost finished our breakfasts. The toast was I buttered and no butter provided and again, no opportunity to request this as there was only one waiter serving the restaurant and he was out of the room most of the time. The couple on the table next to us were discussing leaving to eat elsewhere as they were also left waiting as if they were invisible. Service charge is included in all bills.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Jacques

Traveler bisnis
Bad timing which could have been avoided
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Arianna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Lynette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful Hotel
What a little gem this was! Hotel was immaculate staff were very friendly and helpful, we had breakfast which also was very very good. Our room was also lovely overlooking the sea spotlessly clean we will definitely be returning.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

stuart

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a great stay!
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Julie

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Warren

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Elspeth

Disukai: Kebersihan, staf & layanan
Good place to stay for Southend venues
Nice hotel. Well situated. Some decor tired if you look closely. And service charge when buying a drink from the bar!
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Hana

Bepergian bersama keluarga
Disukai: Fasilitas
I found a room very small in comparison to the photos online. The bed was very uncomfortable to
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Hyunmin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Sri

Menginap 1 malam pada bulan Oktober 2023