Search Hotels Near AMC Esplanade 14, Phoenix

"Amazing service!! Our housekeeper was the bes"

"I felt very unsafe. There was dog feces in elevator and hallway. It smelled everywhere of urine. My door key never worked. Even getting 2 card keys. I want a refund. I left the property. The one good expercience was having my deposit back. The establishment would not give a refund stating i would have to get it from Hotels.com I attempted to chatting with chat help and had no resolution as the customer service stating diconnection only to pop up and then ended out communication.There was not one clean area. Parking had some very sketchy vehicles with dust on them ( looked abandoned) and broken windows.it looked as if there was no cleaning service. Many hotel doors looked damaged with bend doorknobs, wood missing from door. "

"Most amazing lady at reception. She was so kind and helpful. Rooms were large and wheelchair access was very good. Food was tasty. "

"April 2026- this hotel is under renovation! First room smelt of paint and still had parts taped up! Asked to move. However rooms are spacious, modern and clean. Did have to ask for extra towels every day and dispensers remained empty! Do not expect your typical buffet style breakfast, weird set up where you order at the bar as main restaurant under reno(they have 2 but both under reno) $50 credit per room which is never feeding a family of 4 when a breakfast is $22 and a coffee is $7! Long wait and arrived cold. This was not mentioned on booking, just breakfast included. Found out from someone else you could use the credit in Starbucks on site which was better value if you happy to microwave an egg muffin etc. Pool area is tired, not enough floats for lazy river again no resturante also closed. Slow poolside service for drinks snacks. *resort charge of $35 per night added to bill to use this facility! We always book Hilton group hotels and this was our 3rd one on our trip to Phoenix. Felt let down after staying here before years ago. Lots of upgrade going on but won’t be returning to see them. "

"Staff was incredible. Room was great. Super cozy! Thank you! 😊 "

"Room was great and pool was nice. The restaurant was not open the first night we were there and breakfast not available. The area is also not as described - off busy street and need to drive to get to shops and restaurants."

"Hotel was convenient to airport, shopping and restaurants. The staff was great and our room was clean. The pool water was clean but all around the edge was algae so I chose not to swim. Disappointed as it was a hot AZ day. Also didn’t know there was a parking fee. Overall a good stay. "

"Gorgeous well established landscaping and grounds. We really enjoyed the feeling of privacy and the lower room count. The pool isn’t very big, so when there are small children it can feel like everyone is on top of each other. The only missing amenity would be an in room refreshments/mini bar. "

"Clean bathrooms, Staff was very polite they were very nice we got to check in 2 hours early."