Hotel dekat AMC Esplanade 14

"Expect resort fees to be added"

"The swimming pool was closed for the week, which we were notified of. But a hotel without a pool in Phoenix shouldn't even open. Mistake. The hotel did not smell well - the aroma of dogs. One reason we stayed there was "dog-friendly" for our dog, but they clearly had a problem. Worst I've ever encountered. Coffee machine was placed above refrigerator with no electrical access, so had to move to bathroom. Paper cups (two) only for coffee, kind of sucks. Lobby is nicely designed and open,...

"Couldn’t be a better refuge"

"Only quibble was one elevator was out of services a couple of times. There is another elevator at the other end of hall. Okay for us bc we can use stairs or go to other end of hall. For some of the elders tho, it was a little more difficult. Overall, the property is fabulous. Gym and pool are well maintained. Breakfast presentation varies every day w/offerings refilled and refreshed. The dining area /food service area is kept clean and tidy. This is a well operated property, it shows and we...

"We appreciated the guest washer and dryer! Instead of lugging dirty laundry around and having to do laundry after our trip, I went home with clean clothes! I also liked the shops within walking distance. Loved Whole Foods, Snooze and Barnes and Nobles!"

"the room was 2 bedroom suite the bedrooms nice with lots of room to be able to unpack and a place to stash luggage. kitchen well equipped micro and big fridge, great for drinks and snack foods. breakfast was decent and definitely a good start for your day! Staff was friendly and helpful, the air conditioning was dreamy after dealing with Arizona's heat, try not to judge the location its not in the nicest area that throws you off a bit not going to lie, it will make you think bad things but...

"Hello, Jessica at the front desk was extremely, extremely helpful, kind and courteous. Besides our interaction with her, our stay was less than desirable. I felt that the hotel misrepresented itself with the photos online, starting with the pool. There were very few seats available and no amenities. Also, our beds were extremely uncomfortable. Some of the reasons that prompted us to cancel our second night. We respectfully are requesting a refund. Also we were charged for parking when we had a...

"The property overall was good. Unfortunately the room was very noisy and the door constantly moved and jangled whenever someone walked by or used the room next door. All the employees were nice expect one who had a consistent attitude anytime we had to interact with him. I also felt that a discount should have been given since the elevator was broken the entire time we stayed. Breakfast was good and well stocked."

"Had a great stay! Excellent communication from host about check-in process. Our delayed flight required an 2am arrival and we had no problems with our host being very flexible and communication was great even at 2am. Easy to find, easy parking, very clean, bed was comfortable! We decided to extend an extra day and it was easy to communicate with host who was always very quick to respond. Highly recommended!"

"Let me first speak of the few good things great location and check in process was easy great places to eat in area and shop Now on to why I rated it the way I did so right out gate had problems with internet for first 3 days and the room looks nothing like what’s shown it was not clean at all if i could post the pics here I would..stains everywhere just not clean and if everyone is charged a cleaning fee the room should be immaculate"

"The property seems to suffer from a general lack of maintenance. The room was fine, but the tub faucet leaked like crazy. Not just a drip, but a fast and steady stream, all during a major drought where the west has no water. The main elevator was out of order for our entire stay. The bar and restaurant were extremely understaffed and service was lousy because of it. Overall, the stay was fine, but the place needs some upkeep work."

"Everything was wonderful "

"House was cute and has most of what we needed. There was a few things they didn't have that would have made it better, like laundry pods, pot holders, and any type of cleaning spray/rags so we could have cleaned up after ourselves. We had no access to the pool the whole time we were there which was really disappointing. The pool is why we chose this place. I reached out and was told the key was in our room but it was not, nor were any instructions on how to locate the key in all of the messages...

"My girlfriend made a reservation. We arrived and my girlfriend went in to get paperwork signed ect;"

"AC not working properly 85 degrees in room. Spoke with maintenance he said it doesn’t get better. So the hotel needs new Ac unit. One of the clerks said there was swamp coolers in the hotel no AC."

"We really liked the apartment unit. Was able to cook meals with a really nice set of pots and pans. It is a very clean unit and the AC worked like a champ. The unit is In a gated area, quiet area but close to the main roads. Very convenient to shopping and grocery stores. We had the pool and hot tub basically to ourselves. Just note the pool is not heated and takes a bit to get used to, but very nice. I would highly recommend this unit for family and friends"

"I enjoyed my stay at Mountain Shadows. All the staff was helpful and friendly! I will definitely be back. I will recommend to those traveling to Phoenix to visit! Thank you for such a wonderful stay!"

"Quiet, beautiful, secluded, great pool"

"Convenient, clean, friendly"