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"We have had some lovely stays at this hotel, however, not so great on this occasion. The room was comfortable and the staff helpful. We had a problem with the air conditioning not working and the concierge did try to get it fixed but was unsuccessful so provided us with a floor standing fan which did resolve the problem. Unfortunately though sleep was extremely difficult as there was a bar/nightclub playing very loud music until around 3am, which was out of the hotels control but did definitely negatively affect our stay. However, we would consider staying again if we could have a room on the other side of the hotel."

"Good room beds comfy good shower Negative- breakfast was not good limited choice very small My friend was Gluten free and phoned ahead but only a drink and bread available too her "

"Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep"

" had a good two night stay at Tŷ Newport. The hotel was as you would expect from a 4 star hotel. The room was a good size, it had a kettle and the courtesy tray. The bathroom was a spacious with shower only. The noise insulation was very good. The motorway was running very close to the hotel and yet there was no noise. All the people at the reception were very friendly and professional. Also the barman was nice and polite. The only two little suggestions for improvement are: It would be useful to have a mini fridge in the room as well as some hand and body lotion in the bathroom. I liked the green initiative they had: If you did not need to have your towels changed every day, you got a voucher for a free drink at the bar. If I were go back to Newport, I would happily stay at Tŷ Newport again."

"We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again. Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes. Loved every part of the stay."

"Very friendly staff and nice hotel. "

"It’s a great location, the staff all seem very welcoming and accommodating. The breakfast is excellent. The bed itself was comfortable however the pillows were horrendous!! Very old and completely flat with absolutely no stuffing inside at all! This impacted your sleep a great deal! Very disappointed"

"Staff were polite and helpful. Shower fab in room. Central for train and shopping and utilita arena"

"Fantastic breakfast, one of the best. "