2/10 Sangat Buruk
Aisha
Bepergian bersama keluarga dan anak
18 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would strongly advise others to think carefully before booking RIU Tikida Dunas.
My stay was extremely disappointing from start to finish. On arrival, the room was not ready and I was initially given the wrong bed. Basic amenities were lacking throughout the stay. I requested an iron from the first day and despite repeated follow-ups, including visiting reception multiple times and receiving a message via the hotel app, I never received one at any point.
The most concerning issue was hygiene. There were consistently dirty plates and cups in the dining areas, and I even found ants in cups. Food handling practices were poor on one occasion staff handled pork and then attempted to prepare my food without changing gloves. When challenged, this was not handled appropriately. There was also no clear labelling of food and very limited halal options, which meant I had to purchase food externally despite being on an all-inclusive package.
Facilities were not functioning as expected, including drinks machines, and basic toiletries were not provided beyond soap and shampoo, as confirmed by staff in writing.
Staff were often unhelpful, dismissive, and difficult to communicate with, with little effort made to assist English-speaking guests.
Overall, this experience fell far below expected standards. The combination of poor hygiene, lack of basic services, and inadequate handling of complaints makes this a place I would not recommend.
Aisha
Menginap 6 malam pada bulan Maret 2026
