"Remodel was going on. Poor at best bell hop service at check in. Dukes the world famous restaurant was not available for reservations. Hotel had no priority for guests and it was booked all 5 nights we stayed by mostly non hotel staying people. Ocean view room both stays overlooking rooftops with a glimpse of ocean view definitely not worth extra expense. Overall experience was poor especially when we had just experienced Fiji and had twice the hospitality and room for half the price "
"The staff was extremely helpful and the the facility was very clean. The hotel is located very close to not only the beach but to the Waikiki Zoo, a great stop with the kids and family. Great amenities in the room and conveniently located throughout the hotel. I would absolutely recommend for business or vacation. "