Search Castles in Niagara Falls - Western New York

"The staff at this hotel are tremendously, friendly and helpful. We loved how they kept the granite façade of the old Genesee bank as part of their remodel. Some aspects of the hotel show their age, and signage could be more clear for things like the workout room, but overall lovely. The restaurant was great as well, and although my fingerling potatoes were a little bit too salty, otherwise the food was excellent. We will be back if we need to visit that part of Buffalo again."

"Good"

"The pool hours and restrictions were not very good. I had 2 boys ages 16 that,wanted to swim but we didnt arrive until 730 and the pool only allows adults after 8pm. That waa pretty disappointing!!! Plus the arcade closed early ao there really wasnt much for that age. "

"Host very friendly and helpful. Breakfast was good "

"one staff member wasn’t very nice :("

"The breakfast options needed to accommodate people who have gluten, and dairy intolerance. More selections of tea would’ve been nice. "

"Breakfast was great. The shuttle service from hotel to arena downtown was amazing! They brought us to March madness games and picked us up when we called them. Such a wonderful perk! Drivers were so friendly "

"Room was fabulous. Location was ideal. Staff were very accommodating and friendly.Only downside was parking was across the street in a pay by the day garage."

"Breakfast was good clean room good parking friendly staff"