Berdasarkan pada 479 ulasan yang telah diverifikasi

4,3 dari 5
91% tamu menyarankan
4,4 Kebersihan kamar
4,3 Pelayanan & staf
4,2 Kenyamanan kamar
4,2 Kondisi hotel
Ulasan Terverifikasi Expedia
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 19 Nov 2019
Liked the little train that went round town just outside hotel. Easy distance to walk. Hotel very nice
Komentar dari Pihak Hotel
19 Nov 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. or Mrs., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 12 Nov 2019
Great location lovely staff and clean as a whistle
Komentar dari Pihak Hotel
12 Nov 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. or Mrs., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
5 dari 5
oleh Traveler yang telah diverifikasi dari Wales

Dikirim pada 2 Nov 2019
The suite room was very nice, with a wonderfull balcony, and two very nice rooms with ensuit bathrooms. Unfortunatly the double bed was very uncomfertable, but the two single beds was ok.
Komentar dari Pihak Hotel
4 Nov 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr.D.P.Jones, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
3 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 16 Okt 2019
The property was basic and outdated. We could hear conversations in the hall at all hours and the walls were so thin, we could hear snoring in the next room every night. On the positive side, breakfast was very good and the location was convenient.
Komentar dari Pihak Hotel
16 Okt 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. JM., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 12 Okt 2019
Komentar dari Pihak Hotel
14 Okt 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. or Mrs., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
4 dari 5
oleh Traveler yang telah diverifikasi dari Calgary

Dikirim pada 11 Okt 2019
Good location, clean, comfortable rooms, good breakfast.
Komentar dari Pihak Hotel
14 Okt 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. Motony, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
4 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 1 Okt 2019
Komentar dari Pihak Hotel
1 Okt 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. or Mrs., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
3 dari 5
oleh Traveler yang telah diverifikasi

PROBLEMAS COM LIMPEZA

Dikirim pada 23 Sep 2019 di Hotels
Quando chegamos tivemos que solicitar mudanca de quarto porque o nosso estava cheio de baratinhas mortas no chao e atras de armarios.Fomos para outro quarto que tb nao era a primazia da limpeza.Somos exigentes com isso.O hotel esta envelhecido.Precisa de modernizacao.O ponto forte sao a prestatividade e educacao dos funcionarios.
Komentar dari Pihak Hotel
24 Sep 2019 oleh João Meireles - Director Geral, Pihak Hotel
Exmo. Sr. Murillo, Vimos pela presente agradecer-lhe os comentários sobre a sua estadia no Hotel Apartamento Cerro Alagoa, dos quais tomamos a devida nota. Uma vez que o objectivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos seja excelente. Todas as sugestões são bem-vindas e merecem o nosso acolhimento. Gratos pela atenção dispensada, esperamos sinceramente tê-lo entre nós numa próxima oportunidade, contando poder recebê-lo pessoalmente. Com os melhores cumprimentos João Meireles
3 dari 5
oleh Traveler yang telah diverifikasi dari Liverpool

Dikirim pada 22 Sep 2019
Good location 3 star property not 4 star quality Breakfast buffet is OK for most but becomes boring if you don’t eat a lot of carbs.
Komentar dari Pihak Hotel
23 Sep 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr.Jocko, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 15 Sep 2019
Lovely hotel. Very friendly and helpful staff. Great breakfast.
Komentar dari Pihak Hotel
16 Sep 2019 oleh João Meireles - General Manager, Pihak Hotel
Dear Mr. or Mrs., We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Apartamento Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, João Meireles (General Manager)
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