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Ulasan untuk Extended Stay America Suites Albuquerque Airport

2.5 out of 5
Extended Stay America Suites Albuquerque Airport
2321 International Ave Se, Albuquerque, NM

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 260 dari 1000 ulasan" "
Penilaian 8 - Bagus. 285 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 166 dari 1000 ulasan" "
Penilaian 4 - Buruk. 135 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 154 dari 1000 ulasan" "

7,2/10

Kebersihan

7,6/10

Staf & layanan

6,2/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Liliana

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Staf & layanan
The people from front desk were very nice. Elevators are super dirty and scary.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 13 Mei 2024
Dear Liliana, Thank you for taking the time to share your feedback about your recent visit. It is wonderful to know that our front desk associates and our thoughtful associates left a lasting impression. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. We hope you will give us another try so we can provide you with a more pleasing experience.Sincerely,Hotel Management

2/10 Sangat Buruk

LUIS E

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
errible service We spent one night without heating We called the management, and they told us that in the morning We could talk to them, and they told us that because we used Expedia they couldn't refund us anything... that we should contract directly with them, That night the hotel was full and they couldn't move us to another room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 18 Apr 2024
Dear LUIS, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Regarding the refund, financial inquiries must be made through a third-party prepaid booking site for reservations made through them. However, we suggest reaching out to the hotel as soon as possible if we can be of any assistance in resolving this issue. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

10/10 Sangat Bagus

Juan

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Juan, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

8/10 Bagus

CRISTINA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Cristina, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Eduardo

Location and service, great.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Eduardo, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

Rhonda

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was very outdated. It felt scary to stay there. Broken elevator. Felt like a prison cell.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 23 Jan 2024
Dear Rhonda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

8/10 Bagus

Shawna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Shawna, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Dawn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Waved pet fee because we didn't have the money
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Dear Dawn, Thank you for choosing Extended Stay America for your stay and sharing your feedback. We're delighted that we could accommodate your situation by waiving the pet fee. We aim to ensure our guests have a positive experience and appreciate your kind words. Please let us know if there's anything else we can do to enhance your stay. Thank you for choosing us, and we look forward to an even better experience in the future.Sincerely,Hotel Management

8/10 Bagus

Tanya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024

4/10 Buruk

Mario

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Elevator out 3 floor. Poor water pressure Toilet squealed
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 4 Jan 2024
Dear Mario, We appreciate your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator outage on the 3rd floor, poor water pressure, and the squealing toilet. Your comments have been shared with our maintenance team, who are working diligently to promptly address and rectify these issues. We understand the importance of a seamless and comfortable stay and regret falling short of your expectations. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

2/10 Sangat Buruk

Steven

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Steven, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management

2/10 Sangat Buruk

Nishath

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unclean place
The garbage was laying around and rooms and smelly.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 27 Des 2023
Dear Nishath, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

10/10 Sangat Bagus

Floyd

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Floyd, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Rebecca

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Joe pada tanggal 18 Apr 2024
Dear Rebecca, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lame
Wack
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 20 Des 2023
Dear Guest, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
No hotel issues.
I have enjoyed my stay at extended stay. The issues I have had have been with outside members of the community and not with the hotel whatsoever. I am happy with the cameras on the building protecting my vehicle while parked at the hotel. Thank you
Menginap 7 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 16 Des 2023
Dear Guest, Thank you for choosing Extended Stay America for your stay! We're delighted to hear that you've enjoyed your time with us. It's great to know that our security measures, including the cameras, have added to your peace of mind. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

10/10 Sangat Bagus

Sadie

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Zacharia

Traveler bisnis
Disukai: Staf & layanan
Uncomfortable
the room was not presentable, there was a rip in the carpet and it just looked worn down
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Des 2023
Dear Zacharia, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 Sangat Bagus

Naomi, Rochester

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This was not like other extended stay locations I've stayed in. This area is kinda rough.... The room is falling apart but it was clean and the bed was comfortable. I slept just fine before catching my flight out of the airport. There were a lot of smokers at this location.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Maurice

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michael V

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
None
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Joe pada tanggal 5 Des 2023
Dear Michael, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

jorge

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was really dirty, everything was falling apart. The manager and staff really good service. Expida should not offer in the website hotels like this one. Do not stay in the Extended Stay in Albuquerque. I have a lot of pictures proving that I am not lying. The manager told me to contact Expidia and they will refund the money.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Joe pada tanggal 24 Nov 2023
Dear Jorge, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and hotel maintenance. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very clean, very easy
This is a great place to stay for the price. Only problem was the coffee maker didn't work and I was afraid to tell them for fear they would charge me for it!
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 18 Nov 2023
Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. If there is every an issue in the future with anything in the room or a kitchen item for the room, then please feel comfortable letting us know as soon as possible. That way we can fix the problem immediately and ensure you have a pleasant stay with us. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Joe pada tanggal 11 Nov 2023
We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Sangat Bagus

John

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Secure and quiet
Menginap 3 malam pada bulan November 2023
Tanggapan dari Joe pada tanggal 8 Nov 2023
Dear John, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Cukup Baik

Ricardo

Nb
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 29 Okt 2023
Dear Ricardo, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management

8/10 Bagus

Ricardo

Disukai: Kondisi & fasilitas properti
Todo bien solo no hay desayunos
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 26 Okt 2023
Dear Ricardo, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Tonya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 26 Okt 2023
Dear Tonya, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

William

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 19 Okt 2023
Dear William, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Sangat Bagus

Deborah

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Food options and brew pub in walking distance
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Cesar pada tanggal 18 Okt 2023
Dear Deborah, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not a happy camper!!!!
When arrived the front desk person appeared to be rude when asked about accessing payment with a card. Not much of a breakfast area. Asked for personal essentials, but had to go down to lobby to get them. I would think that a place like that & the price that was paid. That's the least that would been a little bit helpful 😕The elevator area needs to be cleaned, as well as the concrete area outside of it.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 17 Okt 2023
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed appropriately to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

8/10 Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Cesar pada tanggal 18 Okt 2023
Dear Diane, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Cukup Baik

Grace

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Security compromise by office personnel.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 17 Okt 2023
Dear Grace, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues during your stay. Please be assured that we take this matter very seriously and take all necessary steps to ensure such incidents do not occur again. We appreciate your understanding and ongoing support as we address this issue. Feel free to connect with us directly if you wish to discuss this further. We hope to welcome you back soon.Sincerely,Hotel Management

10/10 Sangat Bagus

Doreen

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 4 Nov 2023
Dear Doreen, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

8/10 Bagus

George

Tidak Disukai: Fasilitas
More for temporary housing. Didn't have a hotel vibe, no coffee maker or coffee. Complimentary breakfast was granola bar.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Cesar pada tanggal 18 Okt 2023
Dear George, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

4/10 Buruk

Steven

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 16 Okt 2023
Dear Steven, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Bagus

janet

Bepergian dalam rombongan
Very nice
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 16 Okt 2023
Dear Janet, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

Thomas

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 16 Okt 2023
Dear Thomas, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

6/10 Cukup Baik

RICHARD

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Skip it if you can....
It was the convenient to the airport. Safe, but kind of lower end. Tiny rooms, broken TV remote. Not good for families. No coffee maker, 1 plastic cup. Night clerk was nice.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 14 Okt 2023
Dear Richard, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Bagus

Connie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 14 Okt 2023
Dear Connie, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Sangat Buruk

Jacob

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Found human hair all over, smelled bad throughout our stay, scratchy people everywhere, heater was broken, and there was a massive leak in the sink that spilled everywhere.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 10 Okt 2023
Dear Jacob, We sincerely apologize for the issues you encountered during your stay. It is clear that your experience did not meet the high standards of cleanliness and maintenance we strive for, and we are truly sorry for the inconvenience you experienced as a result. Our goal is to provide a clean, comfortable, and safe environment for all of our guests, and we will take the necessary steps to ensure that these issues do not occur in the future. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 Cukup Baik

Nikita

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Good location, very small room for a hotel that’s supposed to accommodate long periods of stay. Found two dead coach roaches in the morning of check out.
Tanggapan dari Joe pada tanggal 9 Okt 2023
Dear Nikita, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management

4/10 Buruk

Terri

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We arrived late at night and had to wait over 30 minutes to check in because the “system was rebooting”. Then there was a homeless man camped next to the elevator, blocking our access to the stairs. Our bed was made without a top sheet, which when reported was remedied by having a sheet delivered to our room so that we could make our own bed. The pillows on the bed should have been replace months ago as they were lumpy and gross. I would never go to this hotel again, nor would I suggest that anyone else do so.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 5 Okt 2023
Dear Terri, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Sangat Bagus

Alejandro

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joe pada tanggal 5 Okt 2023
Dear Alejandro, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Buruk

Jonine

Menginap 1 malam pada bulan September 2023
Tanggapan dari Joe pada tanggal 28 Sep 2023
Dear Jonine, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Bagus

polyna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Joe pada tanggal 23 Sep 2023
Dear Polyna, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your review. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Javier, Diamond Bar

Menginap 2 malam pada bulan September 2023
Tanggapan dari Joe pada tanggal 23 Sep 2023
Dear Javier, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Sangat Bagus

Luis

Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Joe pada tanggal 28 Sep 2023
Dear Luis, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Buruk

Kaitra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Gross smell, very poor. Condition room , horrible! … just horrible
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel Management pada tanggal 1 Sep 2023
Dear Kaitra, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

10/10 Sangat Bagus

Lorenzo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Joe pada tanggal 27 Agu 2023
Dear Lorenzo, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management