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Ulasan untuk American Inn

2 out of 5
American Inn
4000 US Highway 280, Alexander City, AL

Ulasan

6,4
Penilaian 10 - Sangat Bagus. 24 dari 132 ulasan" "
Penilaian 8 - Bagus. 45 dari 132 ulasan" "
Penilaian 6 - Cukup Baik. 23 dari 132 ulasan" "
Penilaian 4 - Buruk. 11 dari 132 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 132 ulasan" "

6,4/10

Kebersihan

7,4/10

Staf & layanan

6,0/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Freddy

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Wendy M, Hotel Manager~ pada tanggal 29 Apr 2024
Apologies for you unsatisfactory stay! This is not the service we at American Inn strive to provide our guests. Please let us know what we could have done to make your stay more enjoyable? We hope to have another opportunity to serve you very soon. Have a wonderful day!

6/10 Cukup Baik

Carolyn

Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Smoke smell came thru vents and doors from other floors. And my door lock stopped working so once closed you could open it without the key card from the outside.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Wendy M, Manager~ pada tanggal 26 Mar 2024
We apologize for your unsatisfactory stay. This is not the service we strive to provide for our guests! We will address your complaints immediately! Thank you for staying with us at American Inn of Alexander City, AL. Have a wonderful day!

8/10 Bagus

Randy, Rockledge

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Very dirty floors in the bathroom. Cigarette burns on the bed and furniture
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Wendy, Manager~ pada tanggal 9 Des 2023
We apologize for your unpleasant stay with us. We will discuss your complaints with the housekeeping staff to ensure this doesn't happen again. Thank you for your review. Have a wonderful day!

2/10 Sangat Buruk

John

Menginap 1 malam pada bulan November 2023
Tanggapan dari Wendy, Manager~ pada tanggal 15 Des 2023
Thank you for your review. Could you please specify what complaints you had and what we could have done to make your stay more enjoyable? We strive to provide our guests with a great, affordable stay and your feedback helps us improve our guests' experience. Have a wonderful day!

2/10 Sangat Buruk

John

Menginap 1 malam pada bulan November 2023
Tanggapan dari Wendy M. Manager~ pada tanggal 23 Nov 2023
Sir you have stayed with us at American Inn a multitude of times and have never gave us a negative review prior to this reservation. However you never checked in for this reservation and per policy you were still responsible for the cost of one night. Please make sure to cancel at least 24 hours in advance to avoid being charged a no-show/late cancellation fee. Thank you. Have a great day.

8/10 Bagus

Phyllis

Traveler bisnis
Disukai: Staf & layanan
No ice machine. Machine has been broken for a while. Was broken on my last visit here.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Wendy M. Hotel Manager pada tanggal 15 Nov 2023
Apologies for the out-of-order ice machine. We currently have a technician working on it now and it should be up and running within a day or so. Thank you for your business and kind review! Have a wonderful day!

2/10 Sangat Buruk

Geynah

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Wendy M. Hotel Manager pada tanggal 15 Nov 2023
Thank you for your review. This is not the experience we at American Inn strive to provide for our guests. Could you please provide details of what improvements you would like to see at our facility? Have a wonderful day!

2/10 Sangat Buruk

YONG IL

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to access to various restaurants and shops on foot. Hotel room stinks and filthy, so I had to spray two bottles of deodorants. My door lock opens even without a card key, so I had to carry my note book in my sack bag whenever I step out of the room.
Menginap 5 malam pada bulan September 2023
Tanggapan dari Wendy, Manager~ pada tanggal 19 Sep 2023
I apologize for your unsatisfactory stay with us. This is not an example of the service we strive to provide for our guests. However, you did not notify front desk of any of these complaints and because of such we were unaware of the issues and weren't allowed to correct them immediately. Please notify front desk of any issues/complaints you may have as soon as it arises so that we can fix it immediately!

2/10 Sangat Buruk

Corene

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place look run down and dirty vending machine taped up .Don't know about the rooms i refused to check in
Menginap 1 malam pada bulan September 2023
Tanggapan dari Wendy M., Manager~ pada tanggal 3 Sep 2023
We apologize for your false impression of our facilities. We have had storms lately to explain the "dirty" vending machine located outside. We have a sign taped to the front of the machine to notify everyone of the prices. Should you decide to stay again please notify front desk of any concerns or complaints you may have.

8/10 Bagus

Phyllis

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Wendy, Manager~ pada tanggal 17 Sep 2023
Thank you for your review! We hope to see you again very soon!

10/10 Sangat Bagus

pamela

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Wendy, Hotel manager~ pada tanggal 10 Agu 2023
Thank you for your review! We are so very happy that you enjoyed your stay with us and hope to see you again very soon. Have a wonderful day!

8/10 Bagus

william

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms have been updated.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Wendy, Hotel Manager~ pada tanggal 4 Agu 2023
Thank you so much for the review! We hope to see you again very soon.

10/10 Sangat Bagus

Magda

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean motel and friendly staff. Close to shopping malls.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Wendy M., Hotel Manager~ pada tanggal 4 Jul 2023
Thank you for your excellent review! We are glad that you enjoyed your stay and hope to see you again very soon!

4/10 Buruk

Charley

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I would not recommend this hotel to anyone. Unfortunately this was the only hotel available for us. The room had a funny smell when we first walked in and not even 30 minutes after we got in there were roaches crawling. The floors in the room had not been swept or cleaned. The countertops were dirty. The smoke alarm started going off in the hotel at 1:30am while we were trying to sleep in already unnerving conditions… however the staff was really nice and apologized for all of this. They seemed like they would already expect this kind of review. This room was not worth the money we spent for 2 nights but it was our only option.
Tanggapan dari AKW pada tanggal 26 Jun 2023
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while staying with us. Please notify front desk of any issues as soon as you find them so that we can fix it immediately!

2/10 Sangat Buruk

Kellie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This place is absolutely disgusting and my family refused to sleep there! There were cigarette burns on both beds/comforters, cobwebs, blood on blankets, and clearly hadn’t been cleaned in no telling how long! This place would be the spot if you were looking for a place to take a hooker!!
Tanggapan dari Wendy W, Manager~ pada tanggal 25 Jun 2023
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while staying with us. Please notify front desk of any issues as soon as you find them so that we can fix it immediately!

8/10 Bagus

Katherine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Wendy M., Manager pada tanggal 6 Jun 2023
Thank you for your review! We hope you came back to see us soon! Have a wonderful day!

8/10 Bagus

Glenn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
You get what you pay for. It's am older hotel with a mix of updates and older fixtures. The staff were courteous and helpful. My room was clean and had an odd cleaner smell but not bad. The internet worked perfectly. It met my criteria and that's enough for me. Btw, the faucet in the bathroom leaks pretty bad. It needs new rubber bushings but replacing it makes more sense.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Wendy M, Hotel Manager~ pada tanggal 29 Mei 2023
Thank you for your review! We will get to work on fixing the faucet immediately! Thank you for choosing to stay with us at American Inn of Alexander City, AL. We look forward to serving you again!

6/10 Cukup Baik

Joyce

Nope 👎
I purchased our stay thru Hotels.com so, exhausted & at 11pm, waiting 30 minutes to get a key was VERY disheartening! I didn’t realize it was a smoking motel. Being put on the 1st floor (nonsmoking) turned out ok. Both bedspreads(?) were full of holes from burn marks & the sheets had some spots on them. All the pillow cases looked as if they’d already been slept on. Breakfast was juice, coffee, white bread, a few mini muffins, & a waffle maker. Perhaps that makes some people happy but it was the worst continental breakfast I’ve experienced. If you have very low expectations, stay there. Otherwise, find somewhere else to stay!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Wendy Mancilla, Front Desk Supervisor pada tanggal 7 Mei 2023
Thank you for your review. My apologies for the issues with the bedding in your room. Did you notify front desk of any complaints during your stay? Please let us know immediately so that we may provide you with a satisfactory experience. Our continental breakfast consists of Coffee, milk, juice, cereal, make-your-own waffles, toast, mini-muffins, fruit, and a variety of condiments. My apologies also regarding the length of time it took for you to receive your room key. I will speak with my staff regarding that. Have a wonderful day!

8/10 Bagus

Cheryl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The vending machine for cold drinks did not accept money. Front desk clerk had to open it so you can get a drink out. THe snack machine was practically empty - not alot of choices available.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Wendy M., Front Desk Supervisor pada tanggal 24 Apr 2023
Thank you for your review! We apologize for the shortage of vending snacks and the temporary issue with the drink machine. We are working on it right now! We hope to see you again soon!

4/10 Buruk

Carmen

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Wendy M, Front Desk Supervisor pada tanggal 24 Apr 2023
Thank you for your review! We hope to see you again soon!

4/10 Buruk

Megan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Wendy M., Front Desk Supervisor pada tanggal 4 Apr 2023
Thank you for your review! We hope to see you again soon!

8/10 Bagus

Savannah

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They staff is very friendly and polite. They rates are excellent for us travel workers and they serve breakfast. The only thing is they don't have a elevator and they don't have luggage carts.
Menginap 5 malam pada bulan Maret 2023
Tanggapan dari Wendy Mancilla, Front Desk Supervisor pada tanggal 13 Mar 2023
Thank you so much for the great review! We appreciate your business. We look forward to seeing you again soon. Have a great day!

10/10 Sangat Bagus

Tyson

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Wendy Mancilla, Front Desk Supervisor pada tanggal 13 Mar 2023
Thank you for the great review! We appreciate your business and look forward to seeing you again soon! Have a great day!

10/10 Sangat Bagus

Reginald

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Wendy M, Front Desk Supervisor pada tanggal 19 Feb 2023
Thank you for your great review!! We appreciate your taking the time to review our facility! Thank you for choosing to stay at American Inn of Alexander City, AL. We look forward to seeing you again soon! Have a wonderful day.

6/10 Cukup Baik

Lane

Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Wendy M., Front Desk Supervisor pada tanggal 4 Feb 2023
Thank you for your review! We hope you come stay with us again soon! Have a wonderful day!

8/10 Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Wendy M., Front Desk Supervisor pada tanggal 27 Des 2022
Thank you so much for your review! Hope to see you again soon!

6/10 Cukup Baik

Jennifer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good breakfast included with stay. Room was clean. Front desk staff was friendly
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Wendy M, Front Desk Supervisor~ pada tanggal 5 Des 2022
Thank you so much for the review! We're pleased that you enjoyed your stay and look forward to serving you again in the future! Thank you for choosing to stay with us at American Inn of Alexander City, AL. Have a wonderful day!

2/10 Sangat Buruk

Kyle, Mobile

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I booked this stay for my employees on an out of town job and they informed us that the hotel was dirty with bugs. The hotel was non refundable but the employees ended up getting a room at a different hotel.
Menginap 1 malam pada bulan November 2022
Tanggapan dari Regards, Wendy W. Front Desk Supervisor pada tanggal 17 Nov 2022
We apologize for any inconvenience that your employees experienced during their stay. Please be aware that your employees were smoking marijuana in their rooms (marijuana is illegal in the state of Alabama and it's use is not permitted on our property) and only after staff had approached them about this, is when they came to the front desk requesting another room claiming they had killed roaches in their room. Their request was granted and they were moved to another room and stated that they were satisfied with that room. Apologies again for their inconvenience. Have a wonderful day.

6/10 Cukup Baik

Shana

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Wendy W. Front Desk Supervisor~ pada tanggal 26 Okt 2022
Thank you for your review! We hope to see you again soon! Thank you for choosing to stay with us at American Inn of Alexander City, AL. Have a great day!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Safety
concerned about safety, the rear motel entrance door,where we parked,was always unlocked. Usually 2-6 guys were hanging out in the rear parking lot. Maybe they were on break? But uncomfortable walking into building.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Wendy W., Front Desk Supervisor~ pada tanggal 24 Okt 2022
We apologize for your uncomfortable experience at our hotel. We have security cameras watching all entrances and parking lots for the safety of our guests. The men you mentioned are other guests. Please contact the front desk whenever you stay with us if you are concerned so that we may handle the situation. Our guests safety and comfort are very important to us. Thank you for staying with us at American Inn of Alexander City, AL. We hope you choose to stay with us again soon! Have a wonderful day!

6/10 Cukup Baik

Steven

Traveler bisnis
Disukai: Staf & layanan
There was some junk in the hallway. I booked a king bed room and got a room with 2 full beds instead.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Wendy W, American Inn Front Desk~ pada tanggal 15 Okt 2022
Apologies for the items in the hallway, we are still in the process of remodeling. We apologize for any inconvenience, unfortunately there was a booking error that caused the mix-up regarding the type of room you were placed in. Thank you so much for choosing to stay with us at American Inn of Alexander City, AL. We do hope that you will stay with us again soon. Have a wonderful day!

2/10 Sangat Buruk

Sandra, Port St. Lucie

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room had food on the floor when we got there. There was a terrble smoky odor. The sheets and comforters had cigarette burn holes and the towels were stained and rippped.We were given a 3rd floor room and there was no elevator. Very disappointed for a Wyndam property. If there were othe hotels available we would have moved. So fisappointed.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Wendy W., American Inn Front Desk~ pada tanggal 6 Okt 2022
Dear guest,We apologize for any inconvenience or discomfort you may have experienced during your stay with us. We are still in the process of remodeling. We do hope you stay with us again soon. Please request a Non-smoking room on the 1st floor, should you wish to book with us again. Thank you for choosing to stay with us at American Inn of Alexander City, AL.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Chose this hotel based on price alone -- site said "recently remodeled rooms" and that was true. Unfortunately workmanship was shoddy -- bad paint, stains, grout with a curious pink shade, toilet seat peeling apart, bare wire hanging from ceiling (fire detector missing?) and la cucarachas. In the hallways, nasty carpet and rooms curiously blocked open and banging late into the night. In short -- I would not recommend staying here.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Wendy W., American Inn Front Desk~ pada tanggal 6 Okt 2022
Dear guest, We apologize for any inconvenience or dissatisfaction you experienced during your stay with us. We are still in the process of remodeling. We receive treatment from a dedicated Pest Control Company regularly. Please notify Front Desk of any complaints regarding other guests at the time of issue. Should you choose to stay with us again, please request a Non-smoking room on the 1st floor. Thank you for choosing to stay with us at American Inn of Alexander City, AL. Have a wonderful day!

10/10 Sangat Bagus

Stephen

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Wendy W., American Inn Front Desk~ pada tanggal 1 Sep 2022
We appreciate the great review! Thank you for choosing to stay with us at American Inn of Alexander City, AL! We look forward to seeing you again soon! Have a wonderful day!

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I just stayed one night, but loved the place and booked it for another week.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Regards, Wendy W., American Inn Front Desk~ pada tanggal 21 Agu 2022
Thank you so much for your great review. We at American Inn of Alexander City, AL appreciate your business! Have a wonderful day!

2/10 Sangat Buruk

Jennifer

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Horrible
The room was in very poor condition. The door to the bathroom had holes in it, the air was off and the room was scorching when I got there, and there was a giant puddle in the floor upon my arrival.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Wendy W., American Inn Front Desk~ pada tanggal 13 Agu 2022
Thank you for your review. We apologize for any displeasure you may have experienced during your stay with us. Next time please advise the front desk of any issues when they arise so that we may fix the problem immediately. Thank you for choosing to stay at American Inn of Alexander City, AL. We hope to serve you again soon!

2/10 Sangat Buruk

Audra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property reeked like a marijuana hotel. The rooms were horrible smelling and the electrical in the rooms were aweful. If you walked anywhere the lights would flicker. The room smelt like 10 people were chain smoking all day with every point of air is blocked off. All in all aweful and disgusting place.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Wendy W, American Inn Front Desk~ pada tanggal 27 Jun 2022
Thank you for your review. My apologies for any displeasure you may have experienced during your stay with us, however you did request a smoking room upon making your reservation. If you prefer non-smoking please request a non-smoking room on the 1st floor should you choose to stay with us again. Thank you for choosing to stay with us at American Inn of Alexander City, AL! Have a wonderful day! Regards, Wendy W, American Inn Front Desk~

8/10 Bagus

Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Last minite stay. Rooms were decent and check in was simple.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Wendy W, American Inn Front Desk~ pada tanggal 19 Jun 2022
Thank you for choosing to stay with us at American Inn of Alex City, AL. We appreciate your business and look forward to serving you again! Have a wonderful day!

10/10 Sangat Bagus

Danielle

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The parking lot is super small and its not all that great
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Wendy W., American Inn Front Desk pada tanggal 17 Jun 2022
We apologize for any inconvenience that you may have had while staying with us. Please let us know what we can do to improve your stay next time! Thank you for choosing to stay with us at American Inn of Alexander City, AL. Have a wonderful day!

10/10 Sangat Bagus

mike

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A nice hotel conveniently located.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Hotel Front Desk pada tanggal 9 Jun 2022
Thank you for your great review. We are glad you enjoyed your stay. We look forward to your future visits. Have a blessed day.

2/10 Sangat Buruk

Jastorie

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I liked nothing about it because I wasn’t in the hotel
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Wendy W., American Inn Front Desk pada tanggal 17 Jun 2022
We apologize for any inconvenience but policy states that if the guest does not cancel the guest is responsible for the agreed cost at the time of reservation. We do hope that you continue to stay with us at American Inn of Alexander City, AL. Have a wonderful day!

8/10 Bagus

Donita

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Wendy W. American Inn Front Desk pada tanggal 17 Jun 2022
Thank you for your great review! We appreciate that you chose to stay with us at American Inn of Alexander City, AL. We hope to see you again soon! Have a wonderful day!

6/10 Cukup Baik

Max

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
First off very dirty, parking lot and hall way to the room and the room was dirty. There was a dead cockroach in the room, The room was dusty. The room was a nonsmoking room but the sheets and blankets had holes in them that appeared to be cigarette burns. The pillows very uncomfortable. The wi-fi was good cable tv was good and the breakfast was not bad.
Menginap 4 malam pada bulan April 2022
Tanggapan dari Wendy W, American Inn Front Desk pada tanggal 11 Mei 2022
Thank you for your review and bringing these issues to our attention! We at American Inn apologize for any discomfort you experienced while staying with us. We have began making several changes in an effort to improve guests' comfort and satisfaction. We do hope that you will come stay with us again. Have a wonderful day. Regards, Wendy W, American Inn Front Desk

2/10 Sangat Buruk

Jessica

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
0/10 - told me I could check in early and got there and the room wasn’t ready. Then booked us in the wrong room and wouldn’t give us the correct booking we ordered.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Wendy W, American Inn Front Desk pada tanggal 11 Mei 2022
Thank you for your review. We at American Inn apologize for this inconvenience. We will do our best to insure that this doesn't happen again. Thank you for choosing to stay with us and we look forward to serving you again soon. Have a wonderful day! Regards, Wendy W, American Inn Front Desk

2/10 Sangat Buruk

Diane

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible place
The worst stay ever. They messed up the reservation then tried to hit me with a fee I knew nothing about. The bed was awful and blankets had cigarette holes in them for a non-smoking room. Then I was accused of taking towels when I asked for some because housekeeping came in and failed to leave any. I had the air on when I left the first time and it was turned off when I came back. I wanted a cool room NOT a hot room. The front staff was on her phone arguing with someone and wouldn’t get off to help me. It was a horrible stay!!
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari Front Desk pada tanggal 10 Mar 2022
The fee you're referring to is a $30.00 REFUNDABLE No Smoking Deposit that it is refunded @ check-out providing there was no smoking in the room.

4/10 Buruk

JAMEY

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Horrible smell and extremely loud, even in the middle of the night and wee hours of the morning. Comforters had burn holes, bathroom doorknob was partially missing and the clock didn’t work. No coffee machine. We noticed that the car parked beside us was broken in to when we left the following morning which caused additional concern. Uncomfortable experience in general.
Menginap 2 malam pada bulan Januari 2022
Tanggapan dari Hotel Management pada tanggal 25 Jan 2022
We apologize for your "uncomfortable experience". Yes, there were some issues in the parking lot from the night before, from a non-guest. There is fresh coffee available 24 hours in the lobby, as we do not have coffee pots in the rooms. If you decide to stay again, please let the front desk clerk know you want a non-smoking room on the 1st floor.

8/10 Bagus

Yolanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I had a enjoyable stay
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Hotel Management pada tanggal 25 Jan 2022
Thank you for your great review. We are glad you enjoyed your stay. We look forward to your future visits. Have a blessed day.

2/10 Sangat Buruk

Doug

Menginap 1 malam pada bulan November 2021

2/10 Sangat Buruk

Doug

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was. The worst ever I was shot at there was partying all night homeless people sleeping in the stairs it was the worst
Menginap 1 malam pada bulan November 2021
Tanggapan dari Hotel Management pada tanggal 25 Jan 2022
We apologize for your stay. Did you notify the front desk about any of these "issues?"

10/10 Sangat Bagus

Billie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful saty. Great staff!!!
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Angie pada tanggal 23 Okt 2021
Thank you for your great review. We are pleased that our staff was great. We look forward to your future visits. Have a blessed day.