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"Great, friendly staff"

"Verry good"

"We were there for the annual Doughty Valley Steam Show. Every year we reserve a hotel room for the show. This was the first year we stayed hear. We plan to make this our annual place to stay. "

"What an amazing property! Our kids had a blast. From the koi pond, to the play houses and play area, hot chocolate machine, to the path, pool, hot tub, cold plunge... topped off with a little movie theater!! It was wonderful and we will be back. All that said, the front desk staff needs a TON of work. Not friendly or inviting, and didn't explain anything that the wonderful resort offered!!!! In the morning there was an instructor led class in a beautiful gym... NONE of this was explained to us! You would think when you see someone checking in with kids that they would ask if we had been there before or tell us what the hotel offered. NONE of that. They were on their phones and gave BAD customer service. I had to ask about the theater, they didn't tell me. I saw a sign. The only friendly staff were the ladies we saw cleaning and the workout instructor that I randomly met. It wasn't just us, I experienced other guests receiving the same treatment we had. It was almost like we were a bother to them. Even a smile and a "Hello" goes a long way. It wasn't just 1 woman, there were 4-5 over our trip that all acted the same way. Hopefully this can be addressed. "

"Absolutely loved our stay. The history alone and the uniqueness of each room. All the staff were incredibly pleasant and the location was in walking distant of so many cute little shops and an absolutely delightful coffee shop."

"Access to the room via stairs were a challenge. Not ADA s compliant. "

"Very clean and comfortable rooms. Close to everything. Definitely will be referring others and returning. Thank you. "

"Absolutely beautiful place! Friendly Staff and love that every room has a private balcony to enjoy the views. "

"This was not my first option when booking a hotel in Berlin, Ohio. But I'm glad this was an option because the staff was fantastic, I felt safe, and walking distance to a lot of cool options for shopping."