4/10 Buruk
Wing Sum
Bepergian dalam rombongan
10 Feb 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The overall experience is very disappointing. Let me break it down for you.
- Booked for 4 adult, received the hotel official confirmation as 4 adult reservation. Checked in and found only 1 double bed and 1 single bed. They ended up sent someone to set up the sofa bed but we waited almost an hour to get it resolved.
- No direct customer service contact apart from a landline number. And they will hang up your call. Make sure you have international calls if traveling from outside Europe. (Turns out they have a WhatsApp number but it’s not advertised)
- Shower drain was blocked with giant hair ball and flooded the whole bathroom floor when in use. It’s disgusting because I was asked to check the drain myself by the customer service agent. Ended up dig the hair ball out myself, apparently it was too late for them to send someone for help.
- Body hair found in pillow cases
- Black residue in kettle every time when in use even we scrubbed the interior multiple times
- Stains on the lower part of the curtain (dark red stain looks sus)
- Customer service agent promised a refund as compensation for inconvenience caused but ghosted our messages after we checked out
Hope you find it helpful.
Wing Sum
Menginap 2 malam pada bulan Februari 2026
