4/10 Buruk
Shayna
Bepergian bersama teman
17 Jul 2025
Tidak Disukai: Kondisi & fasilitas properti
We had an okay stay here until a vent fell off the ceiling and started to leak a bunch of water into our bathroom on the final night, right as we were trying to go to sleep. We told staff and unfortunately they couldn’t find us another room. All they offered us were towels to soak up the large amount of water on the toilet, floor and shelf below (didn’t clean it up themselves — just gave us towels for us to deal with the mess). Thankfully the water didn’t soak too much of our belongings but it meant we couldn’t use our bathroom the final night without the risk of it happening again. Management said they would follow up about compensating for the poor experience but we have still not heard anything from them and it’s been a full week. We were offered a free breakfast the morning after, which we couldn’t use because we were told about it as we were checking out and had to catch a train. We left our contact information at the front desk and submitted our feedback through the hotel survey and still haven’t heard anything from management about this inconvenience during the final night of our stay. Overall, we experienced quite horrible customer service. At least the location was decent. However the room was mediocre (even before the flooding) — they only provide each person with 1 pillow, the shower was a horrible design that soaked the entire bathroom floor and the place was freezing and hard to get a good temperature with the A/C. We definitely wouldn't stay there again.
Shayna
Menginap 3 malam pada bulan Juli 2025