Search Residences in Central Anatolia

"If you value good customer service DO NOT STAY AT THIS HOTEL. Its a shame as the hotel itself is ok and could be amazing, but some staff (not all, some were as helpful as they could be given the constraints from the hotel management) were unhelpful. We were not allocated the type of room we booked yet when I questioned, one member of staff just argued i was wrong (passive agressive attitude) despite me checking the room types on their own hotel website. I did a check in feedback from hotels.com and was very clear. We asked for extra chairs, and a coffe machine and were told this room doesn't come with this, (in the end we got the coffee machine but they removed the kettle). Ok, but we booked a different type of room! The hotel was full so arguing my point further would have been pointless, but no apology no olive branch just an insistence that I was wrong. So badly handled. I had emailed twice before we arrived at the hotel and received no acknowledgement. Our key broke in the lock while we were there, in fairness this was rectified quickly, our jaccuzzi bath broke, this was not recitified quickly in the end we told them not to bother as we wanted to relax. We were staying 5 nights i expected better. Breakfast was good for food but again no interaction from the staff, and they started clearing the room very rudely before 10.30 while we were still eating. What a shame. Such lack of customer care unfortunatley makes you feel uncomfotable which is not what you want on holiday."

"The room and bathroom was very small but clean. The staff was friendly and helpful. The breakfast was excellent with quite a variety of choices. However, we book a comfort balloon ride with this hotel and paid a higher price but on the day of the flight we were included with all the other guest who paid a much lower price.I advise book directly with the company not with the hotel. "

"We had an incredible stay at Divan Cave House, even though we arrived quite late. The staff were extremely welcoming and made us feel at home straight away. The only small downside was that the terrace wasn’t open later in the evening for a drink, but it didn’t take away from the overall experience. We woke up early to visit Lovers Hill and came back to a sensational breakfast — a fantastic spread of fresh fruit, a great selection of options, and everything cooked really well. The staff were consistently helpful and pleasant throughout our stay. The rooms were fantastic — clean, tidy, and very well organised. The whole setup of the hotel is impressive. If I had to mention one minor improvement, it would be having a bit of milk available for the coffee station. Overall, I can’t speak highly enough of this place. A strong 9/10 for me."

"We liked the hotel, and the amenities. The breakfast was definitely worth the cost. My having a walking disability greatly limited my access to the swimming pool. Using the service elevator was a workable solution. However, having pool access via a direct elevator would have been helpful."

"The staff was amazing !! They go above and beyond to ensure you are pleased with your stay !! They were awesome !! "

"非常不错的地方"

"Everything was very good. If we must pick on something, then their breakfast was less than ideal, particularly in food variety and quality."

"Breakfast was good "

"Lovely room on 14th floor with a great view over Ankara. Breakfast had a good assortment of food. We did have to wait to be served at the bar but the staff were friendly"