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Hotel Ex-Hacienda La Pitaya Queretaro

3.0 star property
Guests restore their well-being with spa treatments before lounging by the pool, savoring authentic Mexican dishes, and exploring scenic hiking trails nearby

Choose dates to view prices

Hotel Ex-Hacienda La Pitaya Queretaro offers a peaceful escape near Schoenstatt Sanctuary. Enjoy the spa's hydrotherapy, traditional Mexican cuisine at Restaurante Bar La Troje, an outdoor pool, hiking and biking trails, and free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.868.766
Rp2.242.519 total
includes taxes & fees
26 May - 27 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the spa

Frequently asked questions

Does Hotel Ex-Hacienda La Pitaya Queretaro have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 11:00 PM.

How much does it cost to stay at Hotel Ex-Hacienda La Pitaya Queretaro?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Hotel Ex-Hacienda La Pitaya Queretaro on 26 May 2026 start from Rp1.868.766, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ex-Hacienda La Pitaya Queretaro pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Ex-Hacienda La Pitaya Queretaro?

Self-parking is free at this property.

What time is check-in at Hotel Ex-Hacienda La Pitaya Queretaro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Ex-Hacienda La Pitaya Queretaro?

Checkout is at 1 PM.

Does Hotel Ex-Hacienda La Pitaya Queretaro provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Ex-Hacienda La Pitaya Queretaro located?

Situated in Apaseo el Grande, this spa hotel is 8.9 mi (14.4 km) from El Cerrito Archaeological Zone and 9.4 mi (15.1 km) from Schoenstatt Sanctuary. Aqueduct of Santiago de Querétaro and Plaza de Armas are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.6

Cleanliness

7.4

Location

7.8

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 54 out of 150 reviews
Rating 8 - Good. 38 out of 150 reviews
Rating 6 - Okay. 25 out of 150 reviews
Rating 4 - Poor. 17 out of 150 reviews
Rating 2 - Terrible. 16 out of 150 reviews

Reviews

Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is poorly maintained. The beds were uncomfortable. Sheets and pillows are old. A couple that stay in this hotel too, found bedbugs. The water had a sewage smell. I do not recommend the stay in this property. Definitely not a 3 star hotel. The location is unsafe.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Hector Abdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you make a late check-in the hotel does not respect your reservation terms & conditions
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Ismael

Liked: Cleanliness
Disliked: Property conditions & facilities
When I try to check in a few times I get only one room in time and the other one till finally I have to sleep. The AC never works and it was kind of warm at night really need it. The rooms need some maintenance
Stayed 1 night in Sep 2024
Verified

8/10 Good

ANGEL

Liked: Cleanliness, staff & service, amenities
Excelente el spa, las habitaciones amplias y limpias
Stayed 1 night in May 2026
Verified

8/10 Good

Pilar

Disliked: Amenities, property conditions & facilities
No hubo espacio en el Spa, si quieren un servicio reserven con tiempo
Stayed 2 nights in May 2026
Verified

2/10 Terrible

Artemio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca me había tocado una propiedad rentada en Expedia de tan pésima calidad
Stayed 2 nights in May 2026
Verified

4/10 Poor

Analaura

Disliked: Staff & service, amenities, property conditions & facilities
La propiedad está vieja y necesita mantenimiento. Las fotos están mejor de lo que realmente está. El restaurante tache, está para quedarse solo a dormir como lo hicimos nosotras.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar y la atención súper,solo el camino para entrar al hotel mal y el spa tienes que reservar 24 hrs antes
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, solo las toallas estaban muy duras. Pero en general todo bien, el personal amable y atento. Enoc muy servicial.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Carina

Disliked: Amenities, property conditions & facilities
No tenían suficientes toallas para los huéspedes
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Carina

Disliked: Amenities, property conditions & facilities
Tardaron 3 horas para darme toallas limpias, mientras tanto no me pude bañar
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Heriberto

Disliked: Cleanliness, amenities, property conditions & facilities
En la habitacion no habia secadora de pelo, plancha de ropa, cafetera, no salia agua caliente de la regadera, las habitaciones muy descuidadas, el trato del personal del restaurante en especial de la encargada es muy grosero y pesimo, por todo te quieren cobrar. No recomeindo este hotel.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo para relajarse
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel bueno para pasar no mas de 2 dias
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Jim

Disliked: Cleanliness, amenities, property conditions & facilities
mal servicio y descuidada
Stayed 2 nights in Jun 2025
Verified

8/10 Good

gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está lindo pero muy descuidado. El servicio y la actitud del personal de spa es mala, en recepción hay buena actitud, pero mala atención y restaurante buen servicio pero mala comida. Los cuartos están sucios, la regadera escurre hasta las camas.
Stayed 1 night in May 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excelente lugar solo no me agradó que en el area de alberca te prohíban el ingreso con hidratacion que no sea del restaurante
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Vico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A pesar de que entendemos la situación del hotel, el lugar se encuentra bastante descuidado, es demasiado grande para la cantidad de personal, la alberca es muy pequeña y ofrece agua termal, a lo mucho es agua tibia a la mitad del día. El restaurante es bueno, pero los precios son bastante elevados para las porciones, además de que se nos informó que no podíamos ingresar comidas o bebidas externas y nos toco observar gente que claramente rompía las reglas. Tristemente no fue la experiencia que buscábamos para estas vacaciones, pero igualmente agradecemos la honestidad de los encargados en relación a las circunstancias del lugar. Esperamos que, en un futuro, el lugar recuperé su vieja gloria y podamos volver a darle una oportunidad. Lo deseamos de corazón.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jessica Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy acogedor, tranquilo y con una atención muy amable de todo el personal,lo recomiendo bastante,tienen muchas áreas verdes y el agua está muy calientita y limpia en la alberca
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Maria Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
Me gusta mucho el lugar
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service, amenities
No había agua caliente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar!
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Oswaldo

Disliked: Amenities
Pésimo servicio vamos x el agua termal y está fría paga descorche y quieren cobrar x todo
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Jonathan

Disliked: Staff & service, room comfort
Decepción total el agua estaba fría les pedimos que dejarán salir el agua caliente y no hubo respuesta, pagamos descorche de una botella que obviamente no nos acabamos y nos dijeron que podíamos al otro día consumir sin problema pero oh sorpresa al otro día nos querían cobrar de nuevo el descorche
Stayed 1 night in Jan 2025