Resepsionis

Ulasan untuk Homewood Suites by Hilton Atlantic City/Egg Harbor Township

3 out of 5
Homewood Suites by Hilton Atlantic City/Egg Harbor Township
3008 English Creek Ave, Egg Harbor Township, NJ

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 434 dari 809 ulasan" "
Penilaian 8 - Bagus. 221 dari 809 ulasan" "
Penilaian 6 - Cukup Baik. 64 dari 809 ulasan" "
Penilaian 4 - Buruk. 41 dari 809 ulasan" "
Penilaian 2 - Sangat Buruk. 49 dari 809 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Rakesh

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Some bugs
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Rakesh,Thank you for your feedback. We're glad you enjoyed your stay at Homewood Suites Egg Harbor Township. Your observation will be addressed promptly to ensure a more comfortable experience for future stays. We appreciate you bringing this to our attention and look forward to welcoming you back.

4/10 Buruk

Clifford

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property does not meet standards of the Hilton hotel chain brand. Overdue for renovation. Room finishes worn, damaged. Hall finishes same condition. Wall paper stained, carpet stained. Elevator broken.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Clifford, thank you for your feedback. Our team is committed to offering the best possible experience, and your comments will be taken into consideration for future improvements. We hope you will consider giving us another opportunity to better serve you in the future.

10/10 Sangat Bagus

michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The general mgr. ( liza ) is wonderful and so were the others. I have stayed here on several visits and i will return.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Michael, thank you for the kind words! Liza and the rest of the team at Homewood Suites Egg Harbor Township aim to make each stay memorable. We are delighted to hear that you enjoyed your visit, and we look forward to welcoming you back on your future stays.

8/10 Bagus

Daily, Perth Amboy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Daily, thanks for your acknowledgement. At Homewood Suites Egg Harbor Township, we take pride in the hospitality provided by our team members. We're looking forward to your next visit.

10/10 Sangat Bagus

Lakeetha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was nice and comfortable 😌
Menginap 9 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Lakeetha, we're thrilled to hear you found your stay at Homewood Suites Egg Harbor Township to be enjoyable and cozy. We strive to provide the utmost in comfort for our guests. We hope to welcome you again on your next visit.

2/10 Sangat Buruk

Kent, Chula Vista

Tidak Disukai: Staf & layanan
Very rude and unprofessional desk clerk.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Kent, it's truly regrettable to hear about the disappointing impression made by one of our front desk colleagues. Ensuring each guest is met with the utmost professionalism and friendliness is our priority. We thank you for bringing this to our attention and assure you it will be addressed.

10/10 Sangat Bagus

Sharon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
The elevator was being 'worked on'. Saw no signs of this. Had to wait every time to get someone to operate the elevator. We were in town to celebrate a friend's birthday, so spent a lot of time dining out. This was a pain having to wait for someone for the elevator. So we just took the stairs after while. Other than that. Staff was AMAZING!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Sharon, it's wonderful to hear that the team at Homewood Suites Egg Harbor Township left such a remarkable impression on you. Your feedback regarding the elevator situation is greatly appreciated, and we're sorry for any inconvenience caused during your stay. Despite this, it seems like our team's fantastic service made up for this in part. We hope that any future visits will provide an even smoother and more enjoyable experience. We look forward to welcoming you back soon.

10/10 Sangat Bagus

craig

Traveler bisnis
Disukai: Staf & layanan
Great staff
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Craig, we're thrilled to learn your stay at the Homewood Suites Egg Harbor Township hit the mark. Thank you for highlighting our fantastic team members. We can't wait to welcome you back!

6/10 Cukup Baik

James

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Staff was great. Elevator is broken and apparently has been for months which requires staff to operate the one working elevator. Need to call front desk to access elevator. Reserved a roll-in shower for one room via Expedia and the room provided had a tub. Property condition needs some refurbishing.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 12 Mar 2024
James, it seems like several aspects of your stay did not meet your expectations and for that, we genuinely apologize. Our team is aware that the elevator situation might inconvenience guests, and we are actively working towards a resolution. We also acknowledge your feedback about room allocation concerns and property condition needing improvement. Your comments have been noted and will be taken into account as we work to enhance our accommodations. Your satisfaction is crucial to us, and we hope you'll consider us for a more streamlined stay in the future.

10/10 Sangat Bagus

Erica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Feb 2024
Thanks for the outstanding rating, Erica!We're delighted your time at Homewood Suites Egg Harbor Township was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 Sangat Buruk

MARIA

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
There was no staff at the reception, 2 days in a row. The elevator was not working Lamp was not working in the room. This means poor room service and non existing quality control! The room was dirty, very smelly and outdated compared to other Homewood Suites by Hilton hotels.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 19 Feb 2024
Maria, it's disconcerting to hear your stay didn't meet your expectations. Your feedback highlights crucial areas for improvement. It's unusual for our team members to not be present at the reception and all maintenance issues should certainly be addressed promptly. The condition described does not reflect our usual standards. Steps will be taken to ensure your experiences are anomalies. We hope you give us another chance to offer a better experience.

2/10 Sangat Buruk

MARIA

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There was no staff at the reception The elevator was not working The room was dirty and outdated compared to other Homewood Suites by Hilton hotels.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 19 Feb 2024
Maria, we regret to hear about your recent experience. We aim to maintain a welcoming reception area around the clock and apologize for any missed opportunities during your visit. Your experience with our elevator and room cleanliness is far from the standards we strive for. We will ensure your comments are passed onto the relevant teams for improvements. We appreciate you taking the time to share your feedback and we hope for another chance to enhance your impressions in the future.

4/10 Buruk

Edwin

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The furniture was dirty . The shower head was filthy with mildew. The rugs in the room were smelly and so much hair from other dogs. Pet friendly doesn’t translate as poorly room conditions. I have no choice but to stay due to a business conference but never again.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 23 Jan 2024
Edwin, it's unfortunate to hear about the issues you experienced during your stay. It's particularly disheartening as we aim to provide an immaculate setting, especially for our guests traveling for business. Rest assured that we take your remarks about cleanliness quite seriously and will look into the matter to improve our facilities. We genuinely hope you reconsider and give us another opportunity to provide the quality experience you deserve.

8/10 Bagus

Marlon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 19 Jan 2024
Marlon, it's terrific to see your positive rating for Homewood Suites Egg Harbor Township. We're glad we made a positive impression and we'd be delighted to welcome you back for another stay in the near future. Safe travels!

10/10 Sangat Bagus

LaToya, Philadelphia

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 16 Jan 2024
LaToya, thank you for choosing Homewood Suites Egg Harbor Township and sharing your positive rating. We're pleased to know that you had an enjoyable experience and we hope to welcome you back in the future. Safe travels!

4/10 Buruk

Eric

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Cleanliness of the rooms was below par, employee attentiveness was slow.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 23 Des 2023
Eric, we regret to hear about your experiences regarding the cleanliness of the rooms and the response of our team members. We strive to maintain highest standards of cleanliness and service, and your feedback is instrumental for us to understand where improvements are needed. We appreciate you sharing your observations and do hope for the opportunity to serve you better in the future.

8/10 Bagus

Kathleen

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 25 Des 2023
Kathleen, thank you for your recent 4-star review of Homewood Suites Egg Harbor Township. We appreciate your feedback and hope you had a pleasant stay with us. We're looking forward to welcoming you back on your next visit.

8/10 Bagus

Wayne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
I was nervous after I booked about all the negative reviews. But pleasantly surprised when I got there. The rooms were clean and neat, much to be expected for the price. Elevator not working was a bit inconvenient. But otherwise, good. Good breakfast.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Wayne, it's wonderful to hear that Homewood Suites Egg Harbor Township exceeded your expectations and that you had a pleasant surprise with our clean rooms and delightful breakfast. We appreciate your understanding regarding the elevator situation and are working diligently to prevent future inconveniences. We can't wait to welcome you back for another satisfying stay!

8/10 Bagus

Ann

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good one night stay
One of the elevators was not working and the other had to be operated a staff member. While that worked pretty smoothly, it did mean waiting around more than is normal for the elevator. The bed was comfortable, the pillows were great. I didn’t like the duvet on the bed. Too hot. The carpeting in the room was frayed Breakfast was good, not great. Staff was friendly
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 18 Des 2023
Ann, we appreciate your feedback about your stay at Homewood Suites Egg Harbor Township. It's delightful to hear you found our beds comfortable and enjoyed our pillows. Regarding the lift, we continuously strive to ensure smooth operations. For your bedding and carpet feedback, our team is aware and being proactive to ensure maximum guest comfort. We're pleased you had satisfactory breakfast and found our colleagues friendly. We hope to have you stay with us again.

8/10 Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Service
We had a one night stay for a wedding. The room was comfortable and clean. The breakfast had a great selection. The staff were very friendly.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 18 Des 2023
Nicholas, it's a delight to learn that your stay at Homewood Suites Egg Harbor Township was enjoyable. We're thrilled about your compliments on the room's comfort, cleanliness, and our breakfast variety. Also, we are happy to hear about your positive interactions with our friendly team members. We would love the opportunity to welcome you back, perhaps for a more extended stay. Your support and recommendation are deeply appreciated.

10/10 Sangat Bagus

Rafael H ponce

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 13 Jan 2024
Thank you for the fantastic rating, Rafael!It's outstanding you had such a wonderful experience at Homewood Suites Egg Harbor Township. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Cukup Baik

Tara, Levittown

Disukai: Kebersihan, staf & layanan
Check in was difficult
Menginap 2 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 14 Des 2023
Tara, we appreciate your feedback. It seems there was a hiccup during your check-in process. Our team is always striving to streamline this experience for our guests and we'll certainly look into this level of service. Thank you for bringing this to our attention and for choosing our accommodations for your stay.

10/10 Sangat Bagus

Debra

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 30 Des 2023
Thank you for the 5/5 rating, Debra!It's excellent you enjoyed your time at Homewood Suites Egg Harbor Township so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Buruk

Christina

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
TV didn’t work didn’t have a pack and play for my child
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 11 Des 2023
Christina, we regret to hear that you experienced some issues during your stay. We appreciate your feedback which will enable us to improve accommodations for our future guests. We understand how vital amenities, like television and suitable child equipment, are for a comfortable stay. We're committed to making sure every guest has all they need, and we're taking your comments seriously. Thank you.

2/10 Sangat Buruk

Cynthia

Traveler bisnis
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
room door had been bashed in and not properly fixed, people could see in my room. Blood on the curtains. There was trash in the trash cans and the towels had been used. When asked for a different room, they said there were no other rooms available and it was too late to find another hotel. The elevator has been broken for over two months. Did not feel safe!
Menginap 4 malam pada bulan Desember 2023

2/10 Sangat Buruk

Amy

Tidak Disukai: Staf & layanan
After booking and receiving a confirmation, and seeing my reservation, I called hotel two hours later to confirm and was told my reservation was canceled due to overbooking and Expedia was supposed to call me to advise. The staff (Michelle) was condescending. And I was charged for the stay when my reservation was canceled without my knowledge - the only reason my husband and I (with our dog) didn’t drive 90 minutes from home to attend a wedding with plans of staying at this hotel is due to me calling the hotel to confirm. So, we had to turn around, go home, unpack, get our dog situated, and then rush to get ready for the wedding. Extremely disappointing experience. Also, would like a refund to my account as soon as possible, as I did not stay at the hotel.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Bridget

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The hotel really needs to be updated. One of our bed frames was broken, there were big holes in our blinds, our room door looked like it had once been pried open with a crowbar, I cut my leg on a piece of bed frame that was jutting out, the elevators weren’t working properly, and the outer door closest to our room was unlocked 24/7 (you didn’t need to swipe your key to gain entry).
Menginap 3 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 29 Nov 2023
Bridget, it's regrettable to hear about the inconveniences during your stay. Acknowledging your observations about the room decor needing a touch-up and your particular concerns about the state of the bedding and windows, it's clear improvements are necessary. Your feedback about security matters is highly valued, and we're keen on enhancing our service in these areas. We apologize for any discomfort experienced and assure you that your concerns will guide our upcoming enhancements. Thank you for sharing your experience.

6/10 Cukup Baik

Lisa

Bepergian bersama keluarga
Disukai: Staf & layanan
The staff we interacted with were extremely friendly. However our first room offered had a terrible smell and it took 4 additional hours to clean and get a room ready for another. The elevator was not working properly and claimed they didn’t have our email on file to tell us in advanced. Each time we had to take it, had to call the front desk for a worker to help. These workers were tasked with so much and did it with a smile and friendly manner. Wish management would have hired a bell hopper to main the elevator demand on thanksgiving weekend then using their staff to try to cover it. One time we wanted 8 mins for someone to come and operate it.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 29 Nov 2023
Lisa, we appreciate your feedback. It's heartening to know that you found our team members thoroughly friendly. We regret the issue you encountered with your initial room and the elevator. Rest assured, we're focused on improving our procedures to avoid any guest inconvenience. Your suggestion on having additional help during peak times like the Thanksgiving weekend is valuable to us. Thank you for your understanding and we hope to better serve you in the future.

10/10 Sangat Bagus

Leonard

Menginap 3 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 14 Des 2023
Thanks for the perfect rating, Leonard!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites Egg Harbor Township.Have a wonderful day!

4/10 Buruk

Jacqueline

Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 11 Des 2023
We appreciate the feedback, Jacqueline.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Sangat Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was not able to close the curtain for privacy
Menginap 1 malam pada bulan November 2023
Tanggapan dari Customer Service pada tanggal 29 Nov 2023
Joseph, we appreciate your positive review of the Homewood Suites Egg Harbor Township. We're sorry to hear you faced some challenges with the window curtains. Your comfort is our priority, and we have shared your feedback with our team for improvement. We hope you had an overall great stay and look forward to your next visit.

10/10 Sangat Bagus

Andrew

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was great. It was strange though with the elevators. You had to call someone to operate them. I have never had that at any other place I have stayed.
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Lisandra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A lot of the amenities that were supposed to be provided were not, for example we did not have enough towels, no cooking pots or utensils, stove was not working, grill was not working… ect and many more things. At least we did get a refund. Thank you for refunding us but I will not be staying again.
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

John

Bepergian dalam rombongan
Tidak Disukai: Fasilitas
Below a one start rating. I have stayed at this property before and at that time was in great condition. It seems that there has either been of change of ownership, employees or influx of people living there. Rooms were disgusting. Heavily soiled couches, broken dresser drawers, animal urine that permeated the room, torn darkening shades, elevators that wouldn’t open, etc. I could go on and on.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Guy

Menginap 3 malam pada bulan September 2023

2/10 Sangat Buruk

Anthony

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Air conditioning and Elevators not working in 95 degree temp. Staff inconsiderate no compensation to change room to lower level. Requesting refund
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
If you need a place to sleep, it's perfect.
This was our first time staying with Homewood in NJ. The building is in good condition and our room was what we expected. Clean and Ready for Bed. The bathroom was disappointing and looked like a suedo repair job for the shower. No door, must have broken, replaced with fabric liner. Clean just under construction. The elevators were broken so in order to use them you had to wait for a staff member which was annoying since the staircases are at each far ends of the building and the staff running them was housekeeping so they weren't always ready and available when needed. We had a lot of stuff with us so the stairs wasn't feasible unless we did 2-5 trips for what we needed and our room was in the middle of the building. Two housekeepers smelled like pot and housekeeping attempted to walk into our room at NINE AM. 9am. Check out is 11am. They knocked, we responded, but they proceeded to unlock the door. Thankfully it was bolted and they apologized. Not ideal for how I want to wake up on a Saturday morning. For what we needed, it was fine. Breakfast was the best part along with our room being in good shape.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Rhiannon

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Christopher

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Needs some help
Didn't get room service had to ask to towels to take a shower.
Menginap 2 malam pada bulan September 2023

4/10 Buruk

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The elevator stopped working for 36 hours, forcing us to leave a day early. And that morning it still was not operational.
Menginap 10 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Vanessa

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I had bedbugs in my room
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Kimberly

Traveler bisnis
Disukai: Staf & layanan, fasilitas
The first room I was in, the windows were unlocked and the screen had a cut in it on the first floor. The curtains would not close. The second room I was on the 3rd floor the room windows were also unlocked and the screen was bent and open. I did not feel safe. I had to place a chair under the door handle and I grew up on this area. Wont stay here again when I visit.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Dan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Anthony

Menginap 5 malam pada bulan Juli 2023

10/10 Sangat Bagus

Isabel

Menginap 3 malam pada bulan Juli 2023

4/10 Buruk

Robert

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not a winner!
Hotel was very outdated and needed an update. Flooring in kitchens was coming up, carpet in room looked very old and stained. My wife even found a German roach in the room. We stayed for 3 nights and never once had someone clean or straighten the room up, ask us if we needed any thing. I would not recommend this hotel, there are much better choices in the area.
Menginap 3 malam pada bulan Juni 2023

2/10 Sangat Buruk

Mary

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Worst than any cheap 1 star motel, facilities are sub par, dirty everywhere; air conditioning, elevator, pool, door, tv not working; same goes with employees' nasty attitudes from front desk to housekeeping. This hotel should close down and not to be allowed for hospitality business at all
Menginap 2 malam pada bulan Juni 2023

2/10 Sangat Buruk

Pamela

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Upon arriving, the system was down and we were unable to check-in. The lobby, hallways and elevators were stiflingly hot. I was there for a wedding and was in and out of many of the rooms. Not a single room had any hand soap, which just begins to touch upon the lack of cleanliness. There was only two sheets and a blanket for the pullout couch bed. One of the sheets had what looked like a semen stain connecting two points of the sheet. There were no pillows and when we called down, we were informed that there were none. We called various times for an extra sheet and blanket and were provided with nothing. There were bugs in most of the room. The bridal suite, 401 had numerous roaches, beetles and spiders as we got ready. On Saturday afternoon, the elevator broke. I have an ankle injury and nearly fell down the stairs trying to get down the four flights. Hours later when they were fixed, the elevator would drop when it stopped and often went to the wrong floors. The staff was of no help at any point in time. No one had any information on the shuttle, guest bags, or even basic hotel information. We had planned to swim but upon seeing the cloudy green water, decided against it. The hotel was grossly understaffed. One person in our party called for a concern and was met with a flustered woman who, instead of helping her, complained about the fact that she was alone. It was a horrible experience.
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I enjoyed my stay and Tiffany helped me get the room I booked she was very professional will stay again.
Menginap 4 malam pada bulan Juni 2023

10/10 Sangat Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
I like everything at Homewood suites just the lafy who worked the front desk she gave me the wrong room and I didnt pay for that I need a refund
Menginap 1 malam pada bulan Juni 2023