Eksterior

Ulasan untuk The Sebel Quay West Auckland

4 out of 5
The Sebel Quay West Auckland
8 Albert Street, Auckland

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 309 dari 556 ulasan" "
Penilaian 8 - Bagus. 195 dari 556 ulasan" "
Penilaian 6 - Cukup Baik. 37 dari 556 ulasan" "
Penilaian 4 - Buruk. 6 dari 556 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 556 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Really enjoyed our stay. Great views, the balcony was a surprise. Easy access to Queen Street shopping. Friendly staff.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari The Sebel Quay West Auckland pada tanggal 21 Mar 2024
Dear Michael Klapperich, Thank you so much for your excellent review! We're thrilled to hear that you really enjoyed your stay with us and that everything exceeded your expectations.It's fantastic to know that you appreciated the great views and were pleasantly surprised by the balcony. We're glad that our convenient location provided easy access to Queen Street shopping, and we're pleased that you found our staff to be friendly and accommodating.Your perfect rating means a lot to us, and we're delighted that we could contribute to a wonderful experience for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 Bagus

Ezra

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Our first family trip, and we loved it, beautiful city and close by stores and restaurants..everything beautiful.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Andrean pada tanggal 5 Apr 2024
Dear Ezra,Thank you for taking the time to share your feedback following your recent family trip with us. We genuinely appreciate your kind words, and we're thrilled to hear that you loved your stay and enjoyed exploring our beautiful city.We're delighted that you found our location convenient, with stores and restaurants nearby, and that everything was to your satisfaction. Providing a wonderful experience for our guests is our top priority, and we're glad we could contribute to your first family trip being a memorable one.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Sangat Bagus

Molly

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very friendly staff & perfect location!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Andrean pada tanggal 5 Apr 2024
Dear Molly,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your kind words, and we're delighted to hear that you had a positive experience with our staff and found our location to be perfect.Providing friendly and attentive service to our guests is our top priority, and we're thrilled that our staff made a positive impression on you. Additionally, we're glad to know that our location suited your needs during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Sangat Bagus

Susan

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
The only reason I gave a 3 rating for property condition is that they are in the middle of renovations & therefore it's a bit of a mess but it is was a great place to stay & we will definitely do so again. Also a shout-out to Up cafe in the Sebel it was wonderful 👍 would definitely recommend 👍
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Andrean pada tanggal 5 Apr 2024
Dear Susan,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a great experience with us.We apologize for any inconvenience caused by the ongoing renovations, and we appreciate your understanding during this time. We're pleased to know that despite the renovations, you still found our property to be a great place to stay, and we're delighted to hear that you plan to return in the future.Thank you for the shout-out to Up cafe in the Sebel. We're thrilled to hear that you had a wonderful experience there and that you would recommend it. Providing excellent amenities for our guests is important to us, and we're glad that Up cafe exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

8/10 Bagus

Davin

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Bathroom a bit tired. Needs a re-do
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Andrean pada tanggal 5 Apr 2024
Dear Davin,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a positive experience.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback regarding the tiredness of the bathroom has been noted, and we will review it carefully as we plan for future renovations and improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Sangat Bagus

Bevin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We had a spacious apt, perfect for 3 adults and 2 children, and the kitchen was adequate. Really friendly and helpful staff. The hotel is being renovated - but that did not cause us any inconvenience at all
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari The Sebel Quay West Auckland pada tanggal 21 Mar 2024
Dear Bevin Brett, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's great to know that you found your apartment spacious and perfect for your group, and that the kitchen met your needs. We're delighted that you found our staff to be friendly and helpful - providing excellent service is always our goal.We're also glad to hear that the ongoing renovations didn't cause any inconvenience for you. Your comfort and satisfaction are our top priorities, and we're pleased that we were able to ensure a seamless experience for you despite the renovations.Thank you for your perfect rating and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

10/10 Sangat Bagus

Jack

Disukai: Kebersihan, kondisi & fasilitas properti
Close to everything
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The Sebel Quay West Auckland pada tanggal 21 Mar 2024
Dear Jack Majopian, Thank you for your excellent review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and that our location close to everything met your needs perfectly.Ensuring our guests have easy access to nearby attractions and amenities is important to us, and we're glad that you found our location convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 Bagus

sumira

Bepergian bersama keluarga
Disukai: Fasilitas
My family enjoyed our stay in the spacious unit. The views of the Pacific Ocean and Auckland port was great. I would have given 5 stars, however both bathrooms had tiles with mildew, the fabric dining chairs had stains and carpet looked weathered. For the nightly rate of the room, I expected better room conditions. The room was outdated. Aside from this, we enjoyed our stay.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Klemens

Bepergian bersama keluarga
Good location, easy check in. Room ok, but fairly old and worn down. Needs a bit of an upgrade/refurbishment. Staff very helpful though.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Cheryl M

Disukai: Kebersihan, kenyamanan kamar
Great choice
This hotel was perfect for me. It has a great location and the accommodations were more than i needed - just the way i like it! I especially enjoyed the spacious balcony overlooking the harbor. The washer and dryer in my apartment was so convenient, too.
Menginap 6 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

WILLY

Disukai: Kebersihan, kenyamanan kamar
Superbe séjour
Nous avons apprécier l'accueil ainsi que la rapidité de réaction lorsque nous avons rencontré le problème avec le sèche-linge. Nous nous sommes retrouvés à 2 étage au dessus avec une superbe vue. Merci pour votre professionnalisme. De plus, très bien situé car pas loin de Britomart, du quai, de Queen Street & plusieurs magasins, restaurants aux alentours. Nous y reviendrons.
Menginap 6 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kylee

Disukai: Kebersihan, kondisi & fasilitas properti
It was great rooms were well set up and staff helpful
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

patrick

Disukai: Kebersihan, kondisi & fasilitas properti
Our stay at the sebel west quay was very good. Clean and comfortable and excellent service from the hotel staff.
Menginap 5 malam pada bulan November 2023

8/10 Bagus

Ryota

Traveler bisnis
Disukai: Kebersihan
Great location & view. Service was fine, but kitchen was not so good.
Menginap 23 malam pada bulan Oktober 2023

2/10 Sangat Buruk

jordane

Menginap 2 malam pada bulan Oktober 2023

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan
Disappointing for the price paid
Our room was nice and clean, but very tired and dated and could do with a spruce up. The shower pressure was terrible. The customer service was good.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Erica

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
The staff was super friendly and helpful. The apartment itself had an outdated interior and carpet was stained.
Menginap 3 malam pada bulan Juli 2023

6/10 Cukup Baik

Dawn

Disukai: Kebersihan
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023

8/10 Bagus

Yasuhiro

Menginap 4 malam pada bulan Mei 2023

8/10 Bagus

Robert

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The hotel was well located, clean and transport near by. Hotel could invest in soundproofing as you can hear drunks trying to make their way home from night spots in the area as well as hearing buskers most evenings playing on near by queen st. Otherwise I enjoyed my stay staff were helpful, slept like a log everything was a short walk away certainly a worthwhile property to stay at
Menginap 7 malam pada bulan Mei 2023

10/10 Sangat Bagus

Cindy

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2023

10/10 Sangat Bagus

Bridget

Disukai: Kebersihan, kondisi & fasilitas properti
We enjoyed the central location and found the staff to be very professional and helpful. It was lovely to arrive in our room and find a surprise card, chocolates and drinks to celebrate our wedding anniversary. The 2 bedroom apartment is very spacious and has everything you need. Granted the rooms are a little dated but we didn't care - we had a lovely stay - thank you
Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

William

Disukai: Kebersihan, kondisi & fasilitas properti
Great location. Under 10 minute walk to the ferry terminal Large apartment with large private balcony. Property and rooms could use updates/freshening. Would stay here again.
Menginap 3 malam pada bulan Maret 2023

10/10 Sangat Bagus

Wayne, Windham

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Convenient place to stay in the heart of Auckland. Room had everything we needed for a multi day stay. Spent most nights and mornings relaxing on the balcony looking out over the city.
Menginap 6 malam pada bulan Maret 2023

8/10 Bagus

Sheryl

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love the central location - so easy to cafes, grocery, shops and viaduct harbour. A little concerned when the the male housekeeping staff asked me if I was my room alone...
Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Harpreet

Disukai: Kebersihan, kenyamanan kamar
Check in was quick, staff is very helpful and friendly, hotel is located near many restaurants and walking distance from the ferry terminal. Room was spacious and clean. I would stay here again
Menginap 1 malam pada bulan Februari 2023

6/10 Cukup Baik

Rock

Disukai: Kebersihan
Tidak Disukai: Fasilitas
We loved the room and hotel but as id booked specifically for the spa and pool to enjoy as part of a memory from holidays it was very disappointing to find them unusable. The advertising for the hotel was false and miss leading. It soured our weekend.

8/10 Bagus

Bronwyn

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
Great location. Central to ferry terminal and bus exchange. Super markets nearby. Very roomy apartment style. Dated appearance but clean and good aircon.

10/10 Sangat Bagus

Trevor

Disukai: Kebersihan, fasilitas
Could not fault perfect place
Tanggapan dari Guest Service Agent pada tanggal 2 Jan 2023
Thank you Trevor for your review.Happy New Year!

10/10 Sangat Bagus

thanh

Disukai: Fasilitas, kondisi & fasilitas properti
Good

10/10 Sangat Bagus

Katie

Menginap 1 malam pada bulan Desember 2022

8/10 Bagus

Debbie

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
Great stay in the city. Awesome location within good walking distance to everything you would need. Bit noisy due to the construction going on everywhere. Could do with a bit of an upgrade of facilities. Our WIFI didn't work & that was disappointing - but the team were very helpful and tried to fix it for us - but were unsuccessful.
Menginap 1 malam pada bulan November 2022

8/10 Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great location and amenities for tripping around the area. Would highly recommend.
Menginap 1 malam pada bulan Oktober 2022

4/10 Buruk

Olivia

Disukai: Kebersihan
The apartment was well located, dated but very clean and maintained. Very happy till it came to sleeping, although on the 19th floor the street/partying noise was ridiculous. It sounded as though we were on ground level! We were kept awake till 4am both nights with some type of karaoke happening, foot traffic was really loud and sirens and traffic was too loud to sleep through. After 2 nights here we left feeling extremely sleep deprived. If you value your sleep at the end of a busy schedule I’d NEVER recommend staying here.
Menginap 2 malam pada bulan September 2022

8/10 Bagus

Kyle

Traveler bisnis, Bepergian bersama keluarga
Disukai: Fasilitas
very close to trains - buses and ferries.
Menginap 3 malam pada bulan September 2022

8/10 Bagus

F

Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely spacious apartment in the CBD. Great having 2 full bedrooms and 2 full bathrooms. Good sized living and kitchen and laundry was a bonus. Wonderful view from decks. Beds comfortable too. Will stay again.
Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Rosie

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Nice place
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Toshiya

Menginap 9 malam pada bulan Juli 2022

4/10 Buruk

Greg

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good location and large room size. Very run down with stained upholstery and curtains. Chipped tiles and generally not very clean. Hotel pool being renovated so not in use. Hot water at busy times would not always work.
Menginap 5 malam pada bulan Juni 2022

8/10 Bagus

Rochelle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Had everything that was specified. Pleasing stay. Friendly helpful staff.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Kesh pada tanggal 25 Mei 2022
Hi Rochelle, We appreciate you taking the time to post a feedback of your recent stay and what a delight it is to read that you had a wonderful experience. The team strives to provide an outstanding experience and we are glad that you were able to experience this. Thank you again for your feedback and we look forward to seeing you again. Warm regards, Kesh General Manager

8/10 Bagus

Stewart

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Appreciated welcome drinks in our room on arrival as returning guests, and the teddy bear upon leaving! Will definitely stay again.
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Samantha

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great location, friendly staff and comfortable bed!
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Fleur

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent front desk staff & service. Great sized rooms, very clean & the best value for such a well located city hotel!
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Rawinia

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great place for an overnight stay, handy to everything you need.
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Emil Mukhamediarov pada tanggal 25 Jan 2022
Kia Ora Rawinia, It is a true delight to read your feedback. My team and I hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 Sangat Bagus

Deborah

Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Francisco

Bepergian bersama keluarga dan anak
I hope the management will explore ways to modernize the hotel. I can see chipped paint in the ceiling and the some of the furniture are antiquated and needs updating.
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Emil Mukhamediarov pada tanggal 25 Jan 2022
Kia Ora Francisco, Thank you so much for staying at the Sebel Quay West Auckland and taking the time to provide your feedback. We are working closely with management to ensure all our rooms are renovated and up to date. Unfortunately, it takes time and has to be gradually. My team and I hope to welcome you back in the future and make sure you have a truly enjoyable stay with us. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 Sangat Bagus

NILESH

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great place to stay in Central Auckland
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Kesh pada tanggal 12 Jan 2022
Hi Nilesh, We appreciate you taking the time to rate your stay with us and are delighted that you had an excellent stay. Thank you for choosing to stay with The Sebel Quay West Auckland and we look forward to your next visit. Best regards Kesh General Manager