Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 428 dari 1001 ulasan" "
10 - Sangat Bagus
428
Penilaian 8 - Bagus. 379 dari 1001 ulasan" "
8 - Bagus
379
Penilaian 6 - Cukup Baik. 116 dari 1001 ulasan" "
6 - Cukup Baik
116
Penilaian 4 - Buruk. 52 dari 1001 ulasan" "
4 - Buruk
52
Penilaian 2 - Sangat Buruk. 26 dari 1001 ulasan" "
2 - Sangat Buruk
26
8,6/10
Kebersihan
8,6/10
Staf & layanan
8,0/10
Fasilitas
8,0/10
Kondisi & fasilitas properti
8,0/10
Ramah lingkungan
Ulasan
8/10 Bagus
Rhiannon
Bepergian bersama keluarga
2 Apr 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room.
The bed and pillows super comfy.
Lady at reception was very professional and freindly.
Rhiannon
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jo-Anne pada tanggal 2 Apr 2024
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!
10/10 Sangat Bagus
Jaden
Bepergian bersama teman
24 Mar 2024
Disukai: Staf & layanan, fasilitas
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Jaden
Tanggapan dari Jo-Anne pada tanggal 24 Mar 2024
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!
6/10 Cukup Baik
Katja
24 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Katja
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jo-Anne pada tanggal 24 Mar 2024
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.
6/10 Cukup Baik
Jean
Bepergian bersama teman
23 Mar 2024
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Jean
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Jo-Anne pada tanggal 24 Mar 2024
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.
8/10 Bagus
Sharon
19 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Sharon
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Jo-Anne pada tanggal 20 Mar 2024
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards
10/10 Sangat Bagus
Yong
8 Mar 2024
Yong
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Jo-Anne pada tanggal 2 Apr 2024
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!
10/10 Sangat Bagus
Brendan
3 Mar 2024
Brendan
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Jo-Anne pada tanggal 24 Mar 2024
Thank you Brendan for your great review! We look forward to welcoming you back again soon!
8/10 Bagus
Kenneth
Bepergian bersama teman
27 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Although the property is becoming a little dated the stay was still a good option being close to close proximity to cafes restaurants and transport.
Kenneth
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Jo-Anne pada tanggal 28 Feb 2024
HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!
10/10 Sangat Bagus
Tracy
Traveler bisnis
23 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need
Tracy
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jo-Anne pada tanggal 26 Feb 2024
Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!
8/10 Bagus
Robin
Bepergian bersama teman
10 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff
Robin
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Neharika pada tanggal 17 Feb 2024
Thanks for your feedback. We really appreciate it!!
8/10 Bagus
kathryn
Bepergian bersama teman
4 Feb 2024
Disukai: Kebersihan, fasilitas
The suite was good and had all we needed the front desk staff could of been more helpful with parking etc
kathryn
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 7 Feb 2024
Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!
8/10 Bagus
Tyson
4 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Great location. Hotel is a little dated.
Tyson
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 7 Feb 2024
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!
10/10 Sangat Bagus
Raksha
31 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Raksha
Tanggapan dari Jo-Anne pada tanggal 1 Feb 2024
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!
Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!
6/10 Cukup Baik
Ange
Bepergian bersama keluarga dan anak
28 Jan 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Ange
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 30 Jan 2024
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!
8/10 Bagus
Pru
Bepergian bersama keluarga
27 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Pru
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 1 Feb 2024
Thank you Pru for your positive review! We are delighted that you had a wonderful stay!
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Brent
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 26 Jan 2024
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!
10/10 Sangat Bagus
Ralf
25 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Hotel ist sehr sauber und das Personal sehr zuvorkommend.
Ralf
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 25 Jan 2024
Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!
6/10 Cukup Baik
Megan
Bepergian bersama keluarga dan anak
19 Jan 2024
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later.
Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Megan
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 21 Jan 2024
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!
4/10 Buruk
Kathryn
18 Jan 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Kathryn
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 23 Jan 2024
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.
8/10 Bagus
Brett, North Ryde
Bepergian bersama keluarga
16 Jan 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Brett
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 18 Jan 2024
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!
8/10 Bagus
Penelope
Bepergian dalam rombongan
11 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Penelope
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,
8/10 Bagus
Lisa
6 Jan 2024
Disukai: Kebersihan, kenyamanan kamar
Lisa
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
Hi Lisa, thank you for your positive review - we appreciate the feedback! Kind regards,
6/10 Cukup Baik
Jane
Bepergian bersama keluarga
1 Jan 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Jane
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
Thank you for your review Jane! We hope to welcome you back again, kind regards
10/10 Sangat Bagus
David
31 Des 2023
David
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 21 Jan 2024
Thank you David for your great review - we hope to welcome you back again soon!
Great hotel,excellent location,walking distance to everything,beach,shops,dining..
Rooms have everything,amazing views.Gym equipment great and pool.
Donna
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,
6/10 Cukup Baik
Wisam
30 Des 2023
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
A bit of mildew in the bathroom needs better cleaning
Wisam
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards
10/10 Sangat Bagus
derek
Bepergian bersama keluarga
29 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas
Was quiet
derek
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!
Hi Robert - thank you for your positive review - we apprecaite your feedback ! We hope to welcome you back again soon! Kind regards,
6/10 Cukup Baik
Samantha
Bepergian bersama keluarga dan anak
17 Des 2023
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Great service but we had coffee in our tea and coffee box
Samantha
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 19 Des 2023
Hi Samantha, Thank you for your review! We are so happy that you had a great stay with us. We look forward to seeing you again soon! Kind regards
8/10 Bagus
Lee-Ann
Bepergian dalam rombongan
17 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Lee-Ann
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 19 Des 2023
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards
10/10 Sangat Bagus
Tracy
Traveler bisnis
8 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tracy
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jo-Anne pada tanggal 10 Des 2023
Thank you for your response Tracy, we are delighted that you had a great stay with us and look forward to welcoming you back again soon!
10/10 Sangat Bagus
Meredith
Bepergian bersama keluarga
8 Des 2023
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great location to beach, playground and eateries. We had amazing view.
Pool and spa were great.
Only thing was dust on side cabinets.
Would recommend.
Lovely helpful staff
Meredith
Tanggapan dari Neharika pada tanggal 17 Feb 2024
Thank you for your feedback. We really appreciate it!!
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!
8/10 Bagus
Nishiyama
2 Des 2023
Nishiyama
Menginap 1 malam pada bulan November 2023
Tanggapan dari Jo-Anne pada tanggal 16 Jan 2024
HI Nishiyama - thank you for your wonderful review! We are so glad that you had a great stay with us, kind regards
10/10 Sangat Bagus
juergen
Bepergian bersama keluarga
13 Nov 2023
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
juergen
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 16 Nov 2023
Thank you for your review! We are so pleased that you had a great stay with us! We hope to welcome you back again soon!
Hi Steve, thank you for your wonderful feedback! We look forward to welcoming you back again soon!
8/10 Bagus
Paula
Bepergian dalam rombongan
27 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely view and could walk everywhere
Paula
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 29 Okt 2023
Hi Paula, thank you so much for your lovely review. We are so delighted that you had a great stay with us. We look forward to welcoming you back again soon!
10/10 Sangat Bagus
Tracy
Traveler bisnis
17 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too
Tracy
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 17 Okt 2023
Hi Tracy! Thank you for your wonderful review. We are so pleased that you had great stay with us and enjoyed our location! Our staff are truly fantastic, and this feedback is greatly appreciated! We look forward to welcoming you back again soon.
8/10 Bagus
Carol
14 Okt 2023
Carol
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 16 Okt 2023
Thank you for your review Carol! We appreciate your feedback and we are so pleased that you had a great stay with us - we look forward to welcoming you back again soon!
10/10 Sangat Bagus
Tracy
9 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city
Tracy
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 11 Okt 2023
Hi Tracy! Thank you so much for your wonderful review! We are delighted that you had a great stay with us. Our hotel is very centrally located, and we are so pleased that you enjoyed our location! We look forward to welcoming you back again soon!
Great place to stay, nice if there was some room servicing, after 3 days would have expected, well located easy walk and heaps of eating options
Brent
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 9 Okt 2023
HI Brent, thank you for your wonderful review. We are delighted that you had a great stay with us. The Hotel is very centrally located and we are pleased that you enjoyed the location! Looking forward to welcoming you back again soon!
8/10 Bagus
Moana, Mount Maunganui
Bepergian bersama keluarga
8 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was cozy and clean. Nice having a later check out time of 11am. Will definitely stay again 😃
Moana
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 8 Okt 2023
Hi Moana, thank you so much for your review! We are so delighted that you had a wonderful stay with us! We look forward to welcoming you back again soon!
10/10 Sangat Bagus
Rachel
Bepergian bersama keluarga
8 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always amazing we stay when ever we come to Auckland ! We love the pool
Rachel
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 8 Okt 2023
Hi Rachel! Thank you so much for your review. We are so pleased that you enjoyed the pool, and that you had a great stay with us. We look forward to welcoming you back again soon!
6/10 Cukup Baik
Bhuwan
Bepergian bersama keluarga
7 Okt 2023
Disukai: Fasilitas, kondisi & fasilitas properti
Check in and out was good. Room was nice and clean but very poor service . No towels ,soap, body wash scanty! You had to ask for it which should be automatic .VIP access was a joke with 2 can of coke.
Bhuwan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Jo-Anne pada tanggal 8 Okt 2023
Hi Bhuwan, thank you so much for your review. We are pleased that you had a smooth check in and out. We apologise for any inconvenience caused with your personal care amenities. Our rooms are quipped with enough for 2 guests, but should you need more, we will gladly assist. We are so pleased that you were satisfied with your room, and we will definitely take your feedback on board as we continually strive for excellent service delivery.
10/10 Sangat Bagus
Jane
28 Sep 2023
Jane
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jo-Anne pada tanggal 1 Okt 2023
Hi Jane, thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!
8/10 Bagus
stephen
27 Sep 2023
stephen
Menginap 3 malam pada bulan September 2023
Tanggapan dari Jo-Anne pada tanggal 28 Sep 2023
Thank you for your wonderful review, Stephen. We appreciate the positive feedback, and we hope to welcome you back again soon!
6/10 Cukup Baik
Greg, Auchenflower
Bepergian bersama keluarga
24 Sep 2023
Disukai: Kebersihan, staf & layanan
Property is tired. Exorbitant parking charges. No room service (frozen meals only). Functional but nothing flash
Greg
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jo-Anne pada tanggal 24 Sep 2023
HI Greg, thank you for your review. We are continually looking to keep our facilities up to date and we appreciate your feedback. Sadly, our restaurant is closed and therefore we are unable to offer room service. We apologize for any inconvenience caused - our frozen meals are very delicious and popular with our guests. We hope to welcome you back again soon!