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"The staff here are very good! They listen and they act! Had some trouble on my first night being beside the elevator and an exhaust that is open. Brought this to their attention and was given a new room! Food was the usual breakfast and was good! Parking is free as compared with other hotels where they charge. Will come back again and will request the 6th floor! Free of noise and better room!"

"Air / heat made a tremendous humming noise. "

"I expected the resort to look better than what we saw on arrival. Staff professional. We were disappointed in the room upon entering. The carpet was old, patio was not well kept, the view was not a good view of the golf course (south elevator room 903) and when I went to take a shower I saw dried snot on the wall! Completely grossed me out. I could not take another shower and thank God we only booked one night! Will not return."

"Yes"

"I had a really great stay at the SureStay Plus Hotel by Best Western in Lombard! The first thing I noticed was how incredibly clean everything was—the rooms were immaculate, and even the towels felt fresh and high-quality. The staff at the front desk were genuinely kind and welcoming, which made the whole experience even better. You can tell they really care about guests feeling comfortable. One of my favorite parts was the breakfast—there’s a make-your-own waffle and pancake station, and everything tasted fresh. Such a nice way to start the day! I also loved the 24-hour coffee bar, which is a huge bonus. The lobby is beautiful and relaxing, with a nice TV area, and the entire hotel has this clean, almost aromatherapy-like scent that makes it feel calm and inviting the moment you walk in. Another great perk—Netflix in the room! That was such a fun surprise. Plus, the location is super convenient, especially being so close to Target. Overall, super clean, great atmosphere, friendly staff, and thoughtful amenities. I would absolutely stay here again! (And a Huge parking lot.)"

"Not awful but it IS under renovation so there is noise and dirt from.construction traffic in and out during the day. Quiet enough at night"

"Would stay here again "

"Parking and check in was easy and quick. No issues at all during our stay. "

"The property need a lot of work, the rooms are Terrible and need major upgrades. The staff were nice the parking was simple and accessible. "