Search Hotels Near Axis Istanbul, Istanbul

"The room is clean and the staff are so friendly and helpful specially a guy his name is aziz he was so helpful I strongly recommend it"

"The hotel itself was good and the second room we received was comfortable, but the overall experience was disappointing because of the poor customer service. The air conditioner in our original room was not working, so I contacted the reception for help. Unfortunately, the staff were rude and unwilling to assist us, repeatedly saying that no other rooms were available. After struggling for hours in an uncomfortable room, I finally had a serious argument with the manager in the lobby around 11 PM. Only then did they suddenly arrange another room for us. The replacement room was much better and comfortable, which showed that a solution was possible from the beginning. The issue was not the hotel itself, but the way the situation was handled by the staff. Better customer service and professionalism would have made a big difference."

"Great Experience"

"Breakfast too expensive. AC not working as it should Neighborhood has few options and public transport is not close by."

"Thank you, Ritz-Carlton Istanbul team. You made my stay wonderful!"

"Spa was excellent but property is old and unresponsive staff. Heating aystem and fridge dont work at all."

"It is a nice property but they really need to sort their central heating as you cant change the setting and in the night the temperature goes up to 27 degrees. Not a single night I had a pleasant sleep!!!"

"Everything was ok. Staff was too good. But property is bit old."

"Very good hotel, supportive staff and friendly"