Hotel Romantis di Balikpapan

"it was only a smoking room available with a queenbed and it smelled sooo ugly that we needed to change to a smaller room with two single bed. the breakfast was almost empty, they didn’t refill and some guest didn’t got any food. (still 1 hour before finish) it’s a disappointing experience but the hotel itself could be not bad if they treat everything a bit better and with more heart."

"The room was clean. Hotel staffs were very friendly. The check in process was fast as well as the check out. Really appreciate it. The bathroom amenities were more than enough. Towels were clean (like it). Water pressure and the shower was a little bit low (was in room 327). The laundry was good and clean (would be great if the hotel provided laundry bag. It was not available on My trip) Small notes on the swimming pool, found used mask leaved on the swimming pool chair / table (quite annoying)...

"sangat tidak menyenangkan. saat check in belum dipersiapkan sehingga menunggu lama karena mencari print out booking dari hotels.com. saya sudah bayar masih diminta pembayaran. Kemudian menurut resepsionis saya tidak dapat sarapan, padahal saat memesan sudah saya pastikan bahwa saya mendapat sarapan. saya terpaksa membuka kembali email saya untuk menunjukkan bukti booking saya sehingga jelas bahwa pesanan kamar sudah dibayar dan sarapan sudah termasuk. hal yang paling mengejutkan adalah pihak...