Teras/patio

Ulasan untuk Grand Mercure Bangkok Atrium

5 out of 5
Grand Mercure Bangkok Atrium
1880 New Petchburi Road, Bangkok, Bangkok

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 426 dari 1000 ulasan" "
Penilaian 8 - Bagus. 377 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 118 dari 1000 ulasan" "
Penilaian 4 - Buruk. 49 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 1000 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Timothy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location, excellent facilities and friendly, professional staff
Menginap 13 malam pada bulan April 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 23 Apr 2024
Dear Timothy,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations, and your feedback is very invaluable to us, and we're thrilled to have contributed to your memorable experience. We really appreciate for your kind support, and We look forward to welcoming you back for another exceptional stay.Best Regards,

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the location! Amazing hospitality!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 22 Apr 2024
Dear Elizabeth,We are thrilled that you had a wonderful stay with us and giving us perfect 5/5-star rating. Your satisfaction is our ultimate goal and that our staff were able to make your experience a memorable one. Your feedback motivates us to continue delivering exceptional service. Thank you again for sharing your great experience with us. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Warm Regards, Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

10/10 Sangat Bagus

Florence

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect
Menginap 1 malam pada bulan April 2024
Tanggapan dari Artitaya Ponsin pada tanggal 13 Apr 2024
Dear Florence, Thank you for taking time to share your experience on this site. It is a great pleasure to know that your stay was a perfect one. We look forward to welcoming you back in not too long future. Happy Songkran !Best regards,

10/10 Sangat Bagus

Kerisha

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice property. I would stay here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 10 Apr 2024
Dear Kerisha,We appreciate your feedback and are delighted to know you enjoyed your stay at the Grand Mercure Bangkok Atrium. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Best Regards,

6/10 Cukup Baik

Kiera

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 30 Apr 2024
Dear Kiera,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

8/10 Bagus

Pui Ying

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
職員服務態度好,大堂香味很像香港K11 Musea的味道!房間寬敞,但廁所沒有抽風系統比較焗。距離MRT站10分鐘路程,酒店右邊有一間7-11!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Guest Experience Manager,GrandMercureBangkok Atium pada tanggal 5 Apr 2024
尊敬的 Pui Ying:感谢惠赐有关下榻 The Grand Mercure Bangkok Atrium. 的宝贵意见。听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Patcharaporn Crutmuang

10/10 Sangat Bagus

Shannon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyable stay. Basic clean rooms. Staff and service absolutely fantastic.
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 22 Mar 2024
Dear Shannon, We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bagus

Qingping

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 1 Apr 2024
Dear Qingping,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Sincerely,Patcharaporn CrutmuangGuest Experience ManagerGrand Mercure Bangkok Atrium.

6/10 Cukup Baik

Ma del Consuelo

Bepergian bersama keluarga
Kind of old building, in need of some maintenance in rooms. Building sorrounded by empty lots. Imposible to retrieve any reliable information from concierge .
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 21 Mar 2024
Dear Ma del Consuelo,We really appreciate you taking the time to share your rating and comments about your stay at the Grand Mercure Bangkok Atrium. We humbly received your feedback about our room condition that need updating. But for all that, our main priority is to be able to offer the well maintained and comfortable atmosphere for our guest. As your satisfaction is very important for us; we regret to hear that you have slightly discomfort using our concierge service. However, we will make sure that we deliver your feedback to the team to enhance more our guest experience. Thank you again for sharing your experience with us and hope we will have an opportunity to welcome you back again for your next visit.

8/10 Bagus

NAOKI

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
概ね満足だが、シャワー室から水が漏れるのは嫌だった.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 20 Mar 2024
Dear NAOKI, We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We humbly received your value feedback and have reviewed it with our team to foster the improvement. We care always looking for ways to improve our customer experience. Your satisfaction is very important to us.Thank you for your review and hope you will consider staying with us again.Sincerely,

10/10 Sangat Bagus

Nicholas, mesa

Menginap 9 malam pada bulan Februari 2024
Tanggapan dari PATCHARAPORN CRUTMUANG pada tanggal 20 Mar 2024
Dear Nicholas,Thank you for your recent stay and awarding us an outstanding rating. We are delighted that your stay exceeds your expectations.Thank you again for sharing your feedback and we are looking forward to welcoming you back for another exceptional stay.Sincerely,Patcharaporn Crutmuang,Guest Experience ManagerGRAND MERCURE BANGKOK ATRIUM

10/10 Sangat Bagus

Jordan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I flew at early and arrived at the property at 9:30am. They offered to hold my luggage and allow me to use showers and the pool area while I waited for my room, to which they were able to have ready even earlier than anticipated. Everyone is incredibly friendly. The view from the corner room was amazing. The breakfast is A . So much variety. Would absolutely stay here again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 20 Mar 2024
Dear Jordan,We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and we hope to enhance this experience even further in the future.Thank you again for sharing your experience, and we look forward to having you back with us again soon.Sincerely,

6/10 Cukup Baik

Brian

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Our room was a corner suite, definitely showing signs of old age. Should have been renovated 5 years ago. Expensive restaurant so maybe just go somewhere else. None of the staff spoke English, so it was a bit hard to order food and organize taxi's etc. don't order a margarita from the pool bar, you'll be disappointed.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 29 Mar 2024
Dear Brian,We very much appreciate your feedback regarding your recent stay at the Grand Mercure Bangkok Atrium.We are deeply sorry to hear about your unpleasant experience. We humbly received your comment in regard our hotel needs upgrading. on the other hand, our main priority is to be able to offer the well maintained and comfortable atmosphere. We truly know that our guest satisfaction is our priority concern, and you have our assurance that we are currently looking into issue that you mentioned in order to enhance better stay experience for our guest.Furthermore, we completely understand that our hotels always welcome tourists from many nationalities and the English communication for staff plays very essential, as the result in this matter; We strongly take your feedback very seriously and we'll review our training process and take steps to ensure that our representative staff are knowledgeable and courteous. Thank you again for sharing your experience with us. We hope to have an opportunity to welcome you back and make your stay more enjoyable.Sincerely,Patcharaporn Crutmuang,Grand Mercure Bangkok Atrium.

8/10 Bagus

Per

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 20 Mar 2024
Dear Per,We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. Thank you for your recent stay awarding us positive rating. Your feedback is really appreciated. In the near future we hope to welcome you back again soon.Sincerely

10/10 Sangat Bagus

Johan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly and helpful staff in general! Clean room, food perfect. A place to be! CONGRATULATIONS 👏
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 20 Mar 2024
Dear Johan, We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is such a wonderful that you found our rooms comfortable and our associates friendly. We are really delighted that your stay exceeded your expectation. Your glowing feedback made our day!Thank you again for sharing us your experience. We eagerly await your next visit and the chance to exceed your expectation once more.Sincerely,

8/10 Bagus

MICHIAKI

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 22 Mar 2024
Dear MICHIAKI,Thank you for your recent stay and awarding us a positive rating!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review and value feedback are appreciated. Thank you for staying with us and hope to have an opportunity to welcome you back and turn your experience to be your outstanding stay.Sincerely,

4/10 Buruk

Sam

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Two single beds but together for the king room. No exhaust in the bathroom, bath tub and the tap dirty.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 2 Mei 2024
Dear Sam,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made and well taken care of. In the future we hope you consider giving us another chance to serve you better.Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

10/10 Sangat Bagus

RYAN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great location
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 20 Mar 2024
Dear RYAN. We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium.Thank you for choosing us and giving us a perfect 5/5 rating. We are thrilled that you had a wonderful stay with us. Thank again for taking your time to rate our hotel. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Buruk

Jeremy J

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Supposedly upgraded. Room didnt have a tub as stated in reservation, room was not very clean, and I left for another hotel within hours of arrival. Would not recommend.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 2 Mei 2024
Dear Jeremy, We are sorry to hear that the condition of the room was less than ideal. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

8/10 Bagus

Homboé

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Not very comfortable. The furniture was very outdated. The toilets were clogged and they ne ver fixed it .
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Patcharaporn Crutmuang, Guest Experience Manager pada tanggal 22 Apr 2024
Thank you for reaching out to our team with feedback about your stay at the Grand Mercure Bangkok Atrium. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of the room condition that needs upgrading. Our main priority is to be able to offer the well maintained and comfortable atmosphere. Our guest satisfaction is our priority concern. We will deliver your feedback to our team as we strive to meet our guest's need to enhance better stay. Thank you again for sharing your experience. We really hope you will consider staying with us again. Sincerely, Patcharaporn Crutmuang, GRAND MERCURE BANGKOK ATRIUM

10/10 Sangat Bagus

Alice Bridgette, Mississuga

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Courteous and professional Staff. Awesome ambience, convenient location and scrumptious breakfast buffet selection. Will recommend and visit again. 👌
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Alice ,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

4/10 Buruk

Sabine

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ein Hotel das völlig in die Jahre gekommen ist. Im Badezimmer in der Dusche war überall Schimmel , es fehlte Toilettenpapier und Kosmetiktücher. Die Lage ist praktisch zum Airport, aber nicht um in die Innenstadt zu kommen. Kein gutes Preis -Leistungsverhältnis. Auch der Pool ist nicht so, dass man länger verweilen möchte. Das Personal war sehr freundlich und zuvorkommend.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Sabine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

2/10 Sangat Buruk

Motoki

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Motoki,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Duangkamol KongsuwanFront Office Manager (Ms.) pada tanggal 14 Jan 2024
Dear Tracy,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Soweit alles okay. Das Hotel selbst könnte nun gerne an diversen Stellen eine Renovierung vertragen, aber das ist jammern auf hohem Niveau.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Anonymous,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Sangat Bagus

Olivia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Olivia,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Sangat Bagus

Maribel

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Maribel,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bagus

Michel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
GRANDE CHAMBRE BIEN EQUIPEE PETIT DEJEUNER COPIEUX
Menginap 5 malam pada bulan Desember 2023

4/10 Buruk

NICOLAS, ST AUGUSTIN

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
3 chambres de réservées, pas une journée sans un soucis. Problème de parodie de douche, nettoyage de la chambre pas correct, pas de papier toilette, souvent oublié, pas de savon ou de shampooing. Évier bouché…
Menginap 13 malam pada bulan November 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Nicolas,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decent selection at breakfast (the buffet area isn't closed, despite what the confirmation said). Helpful staff. Only minor niggle was the lights wouldn't turn off - an engineer had to be summoned to fix it when it happened around midnight. He attended within a few minutes and all was good once more. Handy(ish) for the MRT and rail link to Suvarnabhumi airport - 10 minutes walk, but that's a lot on a very hot day! Get a cab to the station for 40baht instead. Eco friendliness not so great, single glazed windows in that heat, must use a lot of energy for aircon. Didn't try the gym, pool etc.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear John,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Cukup Baik

Fiona

Menginap 3 malam pada bulan November 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Fiona,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

6/10 Cukup Baik

Dominique

Disukai: Staf & layanan
Les chambres auraient besoin d etre refaites Traces sur les murs. Pas de shampoing anotre arrivée etc... Pas digne d un hotel de cette catégorie Impossible d avoir la clef de la chambre communicante
Menginap 2 malam pada bulan November 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Dominique,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

2/10 Sangat Buruk

Katrine

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Toilettet ved receptionen var fint nok. Resten af hotellet var meget slidt og beskidt. Vi var i tvivl om der var skimmelsvamp på badeværelset, eller om det bare var ekstremt snavset. Derudover var der også en virkelig grim lugt både på værelserne og gangene. Vi var en større gruppe afsted, og havde derfor flere værelser, og det var det samme på alle værelserne. Udsigten var tilgengæld på når man havde valgt et hjørneværelse
Menginap 3 malam pada bulan November 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Katrine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Sangat Bagus

Peter

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very helpful and patient with me
Menginap 9 malam pada bulan November 2023

8/10 Bagus

Malimone

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Malimone,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Buruk

JEAN-MICHEL

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
20' for check in and at 8.15pm, the room was still not ready !! there was a terrible sewage smell in my room during my whole stay. Hotel very old. Would need to be renovated.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 14 Jan 2024
Dear Jean-Michel,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

10/10 Sangat Bagus

Rohab

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
lovely staff, great room
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 7 Nov 2023
Dear Rohab,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

10/10 Sangat Bagus

Lee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We only stopped one night here but it was nice and clean well maintained and safe. We wanted no hassle as we had quite a schedule and it was exactly what we wanted
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 7 Nov 2023
Dear Lee,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

10/10 Sangat Bagus

Rune Helge

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

SUNG YOUN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
오래되어서 조금 낡았지만 관리상태는 좋습니다. 조식은 다양한 음식에 정말 맛있었습니다.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 7 Nov 2023
Dear Sung Youn,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

8/10 Bagus

Habibur, Dhaka

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan September 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 6 Okt 2023
Dear Hanibur,Thank you for sharing your fantastic experience at Grand Mercure Bangkok Atrium. We are thrilled to hear that you had an exceptional stay! We are especially delighted to know that our staffs, attentive service and went above and beyond to ensure your stay was comfortable and special. We will definitely pass on your kind comments to our team. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visit. We will strive to provide you with another wonderful stay. Best Regards,

10/10 Sangat Bagus

MENG AIK

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall excellent
Menginap 2 malam pada bulan September 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 4 Okt 2023
Dear Meng Aik,Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Grand Mercure Bangkok Atrium in Bangkok . Kind regards,

8/10 Bagus

Sean

Disukai: Kebersihan, staf & layanan, fasilitas
Staff were very friendly and helpful. Nice gifts of chocolates and fruit were left for me on some days. However, I seem to have been charged again for the stay by the hotel after paying already through expedia when booking.
Menginap 10 malam pada bulan September 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 22 Sep 2023
Dear Mr.Sean,Thank you for your constructive feedback. We acknowledge your concerns for reservation payment issues and would feedback . We sincerely apologize for your inconvenience caused during your departure process Front Office with work to closely monitor the your reservation and feedback in your E-mail.We hope you will give us another opportunity to serve you better in the near future.Yours sincerely,

10/10 Sangat Bagus

terry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Always tops
Great value for money,fast early check in and late checkout offered,house cleaning was the best more than exspected, breakfast is always a treat,door services are splendid and, just one thing, english speaking could me better for clearer understanding, otherwise no complaints👍
Menginap 3 malam pada bulan September 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 22 Sep 2023
Dear TerryWe are sincerely grateful for your kind feedback regarding your recent stay at the Drand Mercure Bangkok Atrium and truly appreciate your taking the time to share your experience.

8/10 Bagus

Maung Maung

Menginap 3 malam pada bulan September 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 22 Sep 2023
We are sincerely grateful for your kind feedback regarding your recent stay at the Grand Mercure Bangkok Atrium and truly appreciate your taking the time to share your experience.

10/10 Sangat Bagus

SAI

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 7 malam pada bulan September 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 22 Sep 2023
We are sincerely grateful for your kind feedback regarding your recent stay at the Grand Mercure Bangkok Atrium and truly appreciate your taking the time to share your experience.

8/10 Bagus

Jens Horst, Zwickau

Disukai: Kebersihan, staf & layanan, fasilitas
War ganz ok.
Menginap 12 malam pada bulan Agustus 2023
Tanggapan dari Duangkamol Kongsuwan (Ms.) Front Office Manager pada tanggal 22 Sep 2023
We are sincerely grateful for your kind feedback regarding your recent stay at the Grand Mercure Bangkok Atrium and truly appreciate your taking the time to share your experience.

8/10 Bagus

Chihiro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 28 Agu 2023
Dear ChihiroThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. , so we value your feedback.We hope you will visit us again.

10/10 Sangat Bagus

Hiroaki

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
娘との2人旅を心置きなく過ごすことができました。
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ms.Duangkamol Kongsuwan (Front Office Manager) pada tanggal 28 Agu 2023
Dear Hiroaki,Thank you for taking the time to tell us about your experience at Grand Mercure Bangkok Atrium. Please know that your feedback is extremely valuable to us. We are looking forward to welcome you back again