Took my mum on holiday here for 10 nights in June. Arrived at around 1am and the staff member who met us took our bags up to our room (Penthouse 1), showed us around and then left us to it. All of the staff are so friendly, helpful and fun. Maga (sp?) and her husband Puta (one of the drivers) are extremely knowledgable about the island and good fun to talk to. Puta took us on a brilliant island drive after we had done the sunrise walk, showing us the temples, wildlife, flora and fauna and taking us to lots of beautiful hidden gems. Yodha (the other main driver) was brilliant fun, taking us into Singharaja market, showing us around and teaching us a lot about Balinese life. Great guys to share a beer with. The restaurant is amazing, simple but beautifully cooked meals (we only tried out the Indonesian menu) and all the waiting staff are friendly and eager to please. The rooms were cleaned every day (!), and the boys were again very friendly and helpful (noticing a theme here?). Cannot wait to go back there, it was absolute perfection!