Search Hotels Near Baptist Emergency Hospital - Hausman, San Antonio

"Dirty towels "

"Lots of marajuana smokers in hallways or rooms to the point that it smelled in my room. "

"Very clean . "

"Entering and check in was flawless. Jared at the front desk was great. The room on first walk in was good. In the bathroom the false door fell off and wouldn’t easily seat back on the cabinet. There is a 3” hole in the ceiling. The knob on top of the faucet is not attached. They are both heavy and make plenty of noise on the counter/ floor when it falls off at 3am. They both fell off. Breakfast was an absolute waste. Even with a reservation we waited 40 minutes for a table. Not because they were that busy, but because over half of the dining room had dirty tables. Pool employees were brought in to bus the tables. The food was sub par and the coffee was terrible. The first waiter was very helpful, and so was the second. There was plenty of staff "

"NO, NO, NO! I booked 3 nights here with my 7 year old daughter but only stayed 1 night. First off, the pictures (to ME) were not clear that these rooms are accessed from outside. Had I known I would have never chosen to stay here as it’s just not my preference when traveling alone with my daughter. We checked in late around 11:30 pm. When we parked two men came out of there room and were just lingering around next my car. I immediately felt uncomfortable! The room was not clean! Tub had grime stains, grime on the floor, hot water didn’t work, tv didn’t connect to any apps, one of the lamp outlets didn’t work so my daughter couldn’t charge her device. It just felt icky! We stayed bc it was late and my daughter was exhausted. Sometime in the early morning I could have sworn I heard someone Jimmy the door handle. I can’t prove it, but with the way I felt uncomfortable arriving I knew that we weren’t going to stay another night! Later that morning, I went to talk to the guy at the front desk and he was EXTREMELY RUDE! He was offended that I said I didn’t feel safe bc he has family members that have stayed there for months with no problems! I explained I personally feel more safe when rooms are accessed from inside. He then berated me telling me I need to look at the pictures next time and ppl break in rooms in nice hotels too! He did give me a refund for the remaining nights but I told him he didn’t need to be so rude! No apology just more attitude! Don’t stay here!"

"My paid in advance reservation was cancelled and when I arrived no room was available like my reservation. I was given a room they don’t rent out but too many in our party and not enough beds or roll a way bed available. I had to sleep in the cold floor, bath room door wouldn’t Sta closed or locked very noisy could hear next room and people in the lobby"

"Breakfast can be better. Taste and presentation isn't as good as some other Embassy Suites. Maybe food quality needs to be improved. Otherwise, hotel is clean and friendly staff. You have to pay for parking unlike other locations. "

"Everything is perfect, just the door lock is broken "

"Rooms were clean and attended to each day. Staff was friendly and helpful. The breakfast was the same every day...we would have liked some food variety. There were big dogs in hallways, doorways and elevator that were agressive, barked loudly and not under the owners' control. It made me uncomfortable in the common areas. "