2 bars/lounges
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Ulasan untuk Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 585 dari 1003 ulasan" "
Penilaian 8 - Bagus. 306 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 71 dari 1003 ulasan" "
Penilaian 4 - Buruk. 28 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 1003 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tanya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really lovely hotel with great service and friendly staff. The parking is just too expensive.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Bruce Marques pada tanggal 10 Mei 2024
Dear Tanya,Thank you for your comments, we are very lucky to have parking facilities on site, and although the same price as most long stay car parks in the city, we are reviewing how much we charge. Hopefully next time you visit us you will see a change in this.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

VICTORIA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the history and the ambiance of the property. It was also in easy walking distance of the sights and shopping in Bath.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 6 Mei 2024
Dear Victoria,Thank you for such lovely feedback after staying with us, please do not hesitate to come back and stay again.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Carl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and staff, fabulous view over the square. Ideal for tourists central location We loved the space of the living area, and modern bathroom. Good dinner recommendations very happy.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Bruce Marques pada tanggal 10 Mei 2024
Dear Carl,Thank you for such incredible feedback about the team and hotel, we all work hard to ensure we exceed guest expectations and looks like we have done just that on this occasion.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

James, Cheltenham

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’ve stayed at The Francis and visited many times over the years, the character of the property and the location are big plus points, along with the service level of the staff. It is tired in places, but well kept and still a great hotel choice for Bath Centre.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 6 Mei 2024
Dear James,Thank you for your lovely comments about our hotel and the team. We appreciate it.Kind regardsBruceHotel Manager

6/10 Cukup Baik

Harkan

Disukai: Staf & layanan, fasilitas
Positives: professional, polite reception staff. Great location, very comfortable and quiet room. Negatives: part of curtain in room hanging from rail, dodgy remote control/tv, stains on arm chair seats in room, stains in lounge area sofa. Overall, quite nice but..... finer detail in general appearance seems to have be neglected, lacks quality in relation to value for money.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 30 Apr 2024
Dear Harkan,Thank you for taking the time to share your feedback about your stay with us. I will look into the issues raised as we are starting our full hotel refurbishment project in a few weeks all these points will be addressed.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

tanita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very central hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 25 Apr 2024
Dear Tanita,Tank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Alwyne, Sturbridge

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very nice property easy access to anywhere I needed to go .
Menginap 2 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 30 Apr 2024
Dear Alwyne,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Francine

Lovely hotel, lovely friendly staff, a really enjoyed our stay, would definitely return.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 22 Apr 2024
Dear Francine,Thank you for your wonderful feedback! We cannot wait for you to return.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Amber

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 22 Apr 2024
Dear Amber,Thank you for your lovely review. We are so glad you scored us 5/5.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 10 Mei 2024
Dear John,Thank you for giving us a perfect 5/5!Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 15 Apr 2024
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 Bagus

Valerie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 15 Apr 2024
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 Buruk

Nandini

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 8 Apr 2024
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Brenda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Bruce Marques pada tanggal 4 Apr 2024
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Brian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location was fabulous - parking was a little tricky though!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Bruce Marques pada tanggal 4 Apr 2024
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ideally located in heart of Bath
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Bruce Marques pada tanggal 27 Feb 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Craig

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay in Bath
Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Bruce Marques pada tanggal 13 Feb 2024
Dear Craig,Thank you for taking the tie to review The Francis, I am so glad we met and exceeded your expectations on this visit and hope to do so in the future.Kind regardsBruceHotel Manager

10/10 Sangat Bagus

Anita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 8 Feb 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

2/10 Sangat Buruk

Wayne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointed
I made a reservation at the Francis Hotel, Bath through hotels.com to celebrate a wedding anniversary on the 28th December 2023, for a cost of £219. Unfortunately, my wife and I both came down with COVID shortly before our stay and decided to be safe and not attend. I contacted the Francis Hotel on the 26th December 2023 to inform them that we could not attend, requesting either a refund or change of date. The reception staff informed me that as the reservation was made through a third party (Hotels.com), there was nothing they could do, and encouraged me to contact Hotels.com direct. I subsequently contacted Hotels.com, who informed me that the decision on a refund or change of dates lies with the Francis Hotel, and not them. Confused as to who I should contact, I again emailed the Francis Hotel requesting a refund or change of date to the booking but have heard nothing in reply. Disappointed that neither hotels.com or the Francis Hotel can assist in this matter.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Russ

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Chris

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Lee

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jane

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Bruce Marques pada tanggal 27 Mar 2024
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 Bagus

ALAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Freya

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hotel - Breakfast £22
Lovely hotel, especially the communal areas and breakfast room and awesome location in central Bath. I wasnt impressed with the rooms apart from the bathroom which was well designed. Bedroom is drafty and cold, the heating didnt turn on. Breakfast is good but they charge you £22 this includes a service charge even for guests staying at the hotel. Staff everywhere are nice and helpful. Thanks!
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Gareth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really convenient in centre of Bath. Reception staff were excellent.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Richard

Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Victoria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Paul

Disukai: Kebersihan, kondisi & fasilitas properti
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Yolanda

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Karyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very central
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Jean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient and a quirky hotel
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. Food was delicious and the staff were super efficient and very friendly.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Alison

Bepergian bersama teman
Disukai: Fasilitas
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Philippa

Bepergian dalam rombongan
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Prefect
Lovely tradition hotel right in the centre of bath
Menginap 2 malam pada bulan November 2023

8/10 Bagus

bridget

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ideally located to walk around the beautiful historic city. Window in room needed replaced so was drafty. Some of the front desk staff were not that helpful. If they did not know the answer about parking and tours, they should have offered to find out. Great fish and chips though!
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Historic
Fab historic town. This hotel is in what felt like a time warp. Amazing. Eat out every day and you will always find a quality new experience....
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel, family friendly, excellent facilities, great location and easy parking.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Teresa

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
Ideal base for exploring Bath. Breakfast very poor for the price charged. Experienced much better quality whilst staying in budget hotels. Expected better service from this hotel.
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Nita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Location!
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay
Excellent weekend with very friendly and helpful staff who did everything to make our stay so comfortable and enjoyable. Thank you.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent experience
We were welcomed and because it was our anniversary we were given an upgrade and a bottle of bubbly - the reception staff especially Molly was exceptional
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Donna

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

paul

Menginap 1 malam pada bulan Oktober 2023